---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Exploring Compliance Case Management

# Exploring Compliance Case Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn how you can use the GRC: Compliance Case Management application to report, investigate, analyze, and resolve a compliance case, or raise a compliance request for your organization.

## Benefits of Compliance Case Management {#ccm-overview__section_udz_fx4_pvb}

The Compliance Case Management application offers the following benefits for your organization:

* Reporting, investigating, and resolving compliance cases or events, such as requests, complaints, and breaches.
* Raise a compliance request, such as policy modifications, clarifications, and inquiries.
* Recording the regulations that were violated by the event impact, with the event lodgement date.
* Collaborate effortlessly with multiple teams to investigate and manage compliance cases and requests.
* Providing a highly configurable workflow that is based on a compliance case or request.
* Gain a comprehensive risk view to tie policy violations or control failures to risks.
* Share data and communicate across functional groups.
* Analyze cases and perform investigations and assessments --including collaborating with various teams and creating and assigning case tasks.
{#ccm-overview__ul_iht_rz4_pvb}
* **[Compliance case workflow](https://www.servicenow.com/docs/E7qzCSGzgYXW2oXprtBgpQ)**   
  The workflow in the Compliance Case Management application is a process that enables you to report and manage cases that need the compliance team's attention.
* **[Compliance request workflow](https://www.servicenow.com/docs/Hn7poNVGluwu6WKsWcWjlA)**   
  Use the request workflow in the Compliance Case Management application to raise and manage compliance requests within an organization. By using this workflow, your compliance requests are addressed effectively and efficiently by your compliance team.
* **[Compliance Case Management landing page](https://www.servicenow.com/docs/KK0bxjIwsDOpwm9NySpZ3Q)**   
  See an overview of all your compliance case-related information on your GRC: Compliance Case Management landing page. You can also create the cases, requests, and issues from this GRC: Compliance Case Management landing page.
* **[Using the compliance case overview related list](https://www.servicenow.com/docs/sqXxobfH3oWt1XPb9x_B2A)**   
  The compliance case overview related list shows the details about a case. For example, you can see the description, state, schedule and milestones, case tasks, and issues that are related to a case in the GRC: Compliance Case Management application.
* **[Smart assessments in Compliance Case Management](https://www.servicenow.com/docs/nfkIGBDM8~Y95elIawirsg)**   
  Use the Smart Assessment Engine to perform smart assessments on compliance case action tasks.
* **[360° Relationship Visualization of a compliance case](https://www.servicenow.com/docs/FTJR28Vk39aHApLPJDvcHw)**   
  Use the 360° compliance case view to explore the relationship between your compliance case and all its associated records in a distinctive visualization. To use this feature, you must integrate Compliance Case Management with the 360° Relationship Visualization application.