---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Compliance case task workflow

# Compliance case task workflow {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can collaborate with multiple teams to investigate, perform an impact assessment, and gather the evidence to capture the details and responses for review in the GRC: Compliance Case Management application.  
After a compliance case is reported, the compliance analyst can create case tasks and assign those tasks to the various case task owners. The case task owners can then work on the tasks and submit them for the case analyst to review. There are three types of case tasks:

Assessment
:   An Assessment case task requires the case task owner to take an assessment and provide responses. A case task of this type can only be reassigned.

Investigation
:   An Investigation case task requires the case task owner to provide observations.

Others
:   An Others case task also requires the case task owner to provide observations.

After the case task owners work on a task, they submit the task for the case analyst to review.  
The following example displays the life cycle of a case task.Figure 1. Case task workflow
* **[Create an action task](https://www.servicenow.com/docs/qiFfuwYamM6XT4TlK5p4lQ)**   
  Create an action task to investigate, gather evidence, and perform an assessment so that you can analyze and assess a reported case in the GRC: Compliance Case Management application. Each case can have multiple case tasks that you can assign to different owners across multiple teams.
* **[Work on an action task](https://www.servicenow.com/docs/Ce32EWifURsoZtK2lXF5vw)**   
  Accept the Action task, provide the details requested by the case analyst, and submit the Action task for a review in the GRC: Compliance Case Management application. When an action task is assigned to an assignment group, any user from the assignment group can accept and work on the task.