Optimize a GRC issue resolution

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read

    • Optimize a GRC issue resolution plan by using the Optimize GRC issue resolution agentic workflow in the Now Assist panel. This agentic workflow generates an action plan for the issue and suggests remediation tasks to resolve the issue.

    Before you begin

    Role required: sn_grc_genai.issue_user or sn_irm_gen_ai.user

    Activate the Issue Summarization skill. For more information, see Activate Now Assist skills in Now Assist for Integrated Risk Management (IRM).

    About this task

    Important:
    When you modify an agentic workflow, AI agent, or tool, make sure that you update all instructions accordingly.

    To modify the Optimize GRC issue resolution workflow duplicate it, and adjust the settings according to your requirements. You can activate the workflow template by making the triggers active and setting the display settings to include the Now Assist panel.

    Procedure

    1. Navigate to Risk Workspace and select any issue in the Analyze state.
    2. Open the issue that you want to resolve by using the agentic workflow.
    3. Select the Now Assist (Now Assist panel icon.) icon.
      The Now Assist panel is displayed.
    4. Resolve the GRC issue by generating an issue action plan and generating recommended remediation tasks.
      Option Description
      Generate an issue action plan On the Now Assist panel, ask the agent to optimize the GRC issue resolution workflow in natural language by entering Generate action plan or selecting Generate GRC issue resolution.
      Note:
      • If you provide an issue number, such as Generate action plan for the issue: IPT0020240, the workflow acts on the suggested issue and generates an action plan that is based on previous similar issues.
      • You can generate an action plan for any issue from the Now Assist panel by providing the suggested issue number.
      • You can accept the action plan.
      • You can edit the generated action plan by providing inputs like Delete 1, 2, Add <text>, or Combine 1,4.
      • You can discard the generated action plan and instead create an action plan manually.
      Generate recommended remediation tasks If you accept the action plan, the Now Assist virtual agent can suggest remediation tasks, You can do one of the following actions:
      • Accept the remediation tasks.
        Note:
        Check for duplicate remediation tasks.
      • Edit the suggestions. Provide inputs like Delete 1, 2, Add <text>, or Merge 1,4. You can update the recommended remediation tasks.
      • Discard the recommendations and create remediation tasks manually.

      Now Assist panel for issue resolution.

      In the Now Assist panel, the agent receives a notification when the interaction is generated, enabling your users to follow the on-screen instructions and complete the task.