---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Act on the recommendations for citations

# Accept or dismiss recommendations for regulatory alert impacted citations {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Accept recommendations to mark specific business areas as impacted, helping compliance practitioners capture and address relevant regulatory alerts for citations. Dismiss recommendations to filter out irrelevant or
unnecessary information.

## Before you begin

Important:  
This Now Assist skill is turned on by default. The skill will be automatically available to appropriate role users for the application. For more information, see [Now Assist skills, agents, and agentic workflows on by default](https://www.servicenow.com/docs/access?context=now-assist-skills-on-by-default&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

Role required: To view your assigned regulatory alerts, you need the sn_grc_reg_change.user and sn_grc_comp_genai.reg_change_ai_user roles.

For more information on related roles and regulatory alerts, see [Types of alerts, user roles, and states of regulatory alerts](https://www.servicenow.com/docs/69by3_lO3WwRzqaHxVX58Q "Different users perform various actions on the alert records based on the type of the alert.").  
Important:  
Be sure to check AI-generated recommendations for accuracy. If no information is available, the generated recommendations display "No recommendations available", "None", "No records to display", and so on.

## Procedure

1. Navigate to one of the following locations:  
   * WorkspacesCompliance Workspace, select the list icon ![]() and then navigate to Regulatory alerts.
   * WorkspacesCompliance Workspace select the Regulatory Change Management dashboard icon ![]() and then in the Activity overview, Tracking, or Trends section, select any segment or value in an Alerts related widget to open the list of regulatory alerts with that state.
   {#manage-recommendation-reg-alert__ul_zck_crf_c2c}
2. Select the regulatory alert that you want and review the recommendations by selecting the Recommendations tab.  
   Note:  
   If recommendations haven't already been generated, you can generate recommendations for a regulatory alert in any state except Closed or Cancelled by completing one of the following.
   * On the Overview tab, select Recommend.
   * On the Recommendations tab, select Show recommendations.

   {#manage-recommendation-reg-alert__ul_qqn_dnm_tgc}For more information, see [Generate recommendations for regulatory alert impacted citations, control objectives, controls, and policies](https://www.servicenow.com/docs/UVan7RzyA2s4VylOo~EpmQ "Generate recommendations to identify and mark potential impact areas, such as citations, control objectives, controls, and policies for regulatory alerts using the corresponding regulatory alert impacted skill. Recommendations simplify the process of associating impacts and creating action tasks.").
3. Review potential impact areas by selecting the Citations tab in the Recommended areas of the impact section.  
   The recommended citations only include citations that are part of the existing inventory.

   Note:  
   The `Suggest business operations affected by regulatory alert recommendation context` provides the recommendations that you see here. For more information, see [Recommendation contexts and templates](https://www.servicenow.com/docs/thMvPjB8pIt83g4xnyqyYQ "By using the Governance, Risk, and Compliance recommendations framework, you can use recommendation contexts and templates to deliver AI-driven insights directly to your users within the user interface. With these insights, your users can make informed decisions and take prompt actions.").  
   If recommendations are available, you can scroll through the generated list of citation recommendation cards and review the information about each control, such as its name and compliance status.
4. Review potential impact areas by selecting the Citations tab in the Recommended areas of impact section.  
   If recommendations are available, you can scroll through the generated list of citation recommendation cards and review information about each citation, such as its name and authority document.
5. Select the citations recommendation card that you want and review the following sections:  
   {#manage-recommendation-reg-alert__id_o2v_k4c_cfc__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the citation. |
   | Reference | Unique numerical identifier or secondary name. |
   | Description | Description and summary of the citation. |
   | Supplemental Guidance | Additional guidance on how to address the citation. |
   | Evaluate Affected Associations ||
   | Child citations | Individual requirements within an authority document that are tied to this recommended parent citation. For each child citation, the following information is provided if available. * Reference * Name of the citation * Authority document associated with the citation * Description {#manage-recommendation-reg-alert__ul_l51_tqs_vgc} |
   | Control objectives | Related goal or requirement that can be associated with the citation. For each control objective, the following information is provided if available. * Reference * Name of the control objective * Category that the control objective is associated with * Classification for the control objective {#manage-recommendation-reg-alert__ul_ygx_wqs_vgc} |
   [ ]

   {#manage-recommendation-reg-alert__id_o2v_k4c_cfc}

   For full descriptions of these fields, see [Create or deactivate a citation](https://www.servicenow.com/docs/GoQ2Ao1PRgSUVjUx9Fgqwg "Usually, authority documents, citations, and control objectives are downloaded from a third-party provider. However, citations can be created manually from an authority document. The Active option in a citation indicates whether the citation is active or inactive.") and [Create a control objective](https://www.servicenow.com/docs/gIblu0oyLt7qED_NffDD7w "A control objective is an objective, direction, or standard that acts as guidance for company interactions and operations. Control objectives can be categorized, classified, and related to policies.").
6. To associate child citations or control objectives with your recommendation, navigate to the corresponding tab and select the check box for each record you want to include as part of the impacted areas.  
   Each selected record will be added as an impacted area after you accept the recommendation.  
   Note:  
   The citation you're reviewing may not have anything associated with it. Child citations or control objectives must be mapped to citations in the inventory for them to appear.

7. **Optional:** View the record for a citation, refresh your recommendations, or review related activity for each recommendation.

   | Option | Description |
   | Select the details icon ![](). | View the record for a citation. |
   | Select the refresh icon ![](). | Refresh the recommendations to reflect the latest data. |
   | Select the summary icon ![](). | Open the Feedback trail side-panel to review the related activity for the recommendation. |
   |-|-|

   {#manage-recommendation-reg-alert__choicetable_zwf_rnd_ngc}
8. Accept or dismiss the recommendations and their associations.
   * Select Accept and then Confirm to accept a recommendation as an impacted area.
   * Select Dismiss and then Confirm to avoid a recommendation from being shown again.

   {#manage-recommendation-reg-alert__choices_p24_zqm_tgc}  
   Before you act on a recommendation, you see a summary of the impact areas and associations that you're accepting or dismissing.  
   If you accept the recommendation, it's marked as an impacted area and is added to the list of impacts. If you dismiss the recommendation, it's marked as dismissed and isn't shown again for that specific regulatory
   alert.
{#manage-recommendation-reg-alert__steps_n2w_nbd_cfc}

## What to do next

If you accepted any recommendations, confirm the creation of an impacted area by navigating to the Impacted areas tab. If you dismissed all recommendations or must add more impacted areas, you can manually add impacted areas.
For more information, see [Add impacted areas manually to a regulatory alert](https://www.servicenow.com/docs/ZLHahiees6UEw0C57mARKA "Add impacted areas such as citations, control objectives, policies, and more to your regulatory alerts. Adding impacted areas to a regulatory alert captures additional impacts that you identified and impacts that weren’t initially recommended.").

*[\>]: and then