---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Post activation indexing and customization

# Post activation indexing and customization {#ariaid-title1}

* Release version: Yokohama
* 
* Updated November 27, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After activating the report for a GRC issue AI agent, the system performs indexing to ensure optimal functionality. Users can also choose to customize the issue definition, enabling the AI agent to provide more tailored
suggestions and align with organizational standards.

## Indexing {#post-activation-indexing-and-customization_0__section_pwd_xrf_lhc}

Indexing begins automatically after activation. It prepares the system to deliver contextual recommendations during issue reporting. The system indexes the following objects:

* Entities
* Control objectives
* Policies
* Authority documents
{#post-activation-indexing-and-customization_0__ul_lwr_yrf_lhc}

Indexing can take a couple of minutes to several hours, depending on the volume of data. During this time, suggestions for related records don't appear, but other fields such as the problem statement and issue time remain functional.
Once indexing is complete, the AI agent can suggest related records and improve clarity and context for reported issues.

## Customizing issue definition {#post-activation-indexing-and-customization_0__section_xtz_2sf_lhc}

The report a GRC issue AI agent uses a predefined issue definition provided by default in the system. If your organization's issue definition differs, you can update it in the configuration settings.

The sn_grc_context_definition table holds definitions for all GRC terms, including issues. Updating this table ensures that issue reporting aligns with organizational governance without any additional changes to the agent's
functionality.
**Related tasks**   

* [Activate the Report a GRC issue AI agent](https://www.servicenow.com/docs/w8_rDWfJEi7zfBh1baJJJg "Configure and activate the report a GRC issue AI agent to guide employees in reporting GRC issues from the Employee Center with clarity and context.")
* [Report a GRC issue](https://www.servicenow.com/docs/k56gdxbquNO5qoBX9mrUGg "Report GRC issues by using the Report a GRC issue AI agent in Employee Center. The AI agent guides you, structures your input, and suggests relevant controls, entities, and policies before submission.")