--- sourceDocument: Yokohama Governance, Risk, and Compliance sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/governance-risk-compliance Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # AI-generated recommendations for a regulatory alert skill # AI-generated recommendations for a regulatory alert skill {#ariaid-title1} * Release version: Yokohama * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI-generated recommendations for a regulatory alert skill The AI-generated recommendations framework in ServiceNow's Regulatory Change Management (RCM) delivers actionable, AI-driven insights directly within the user interface. It helps regulatory change managers identify business operations impacted by regulatory alerts by providing contextual recommendations such as citations and control objectives. This framework is powered by ServiceNow Otto for IRM and is designed to be scalable, configurable, and adaptable to complex business scenarios. Show full answer Show less Only users assigned the **sngrccompgenai.regchangeaiuser** role can generate and view recommendations for regulatory alerts. This role must be manually assigned to RCM users. ## Key Features * **Configurable recommendations and actions:** Enables setup of recommendations for various record types and supports follow-up actions directly within workflows. * **Intelligent recommendations:** Utilizes generative AI and Predictive Intelligence to provide relevant recommendations that improve continuously through machine learning and predictive scoring. * **Scalable design:** Supports multiple recommendations per record type and allows administrators to customize the recommendation panel layout for diverse business needs. * **Adoption enablement:** Designed for easy integration and user-friendly interfaces to empower decision-makers with clear, actionable insights. * **Rationalization support:** Allows customization of deduplication logic to define organizational rules for identifying duplicate records. ## Practical Use When recommendations are generated for a regulatory alert, the Recommendations page organizes them into key sections: * **Recommended areas of impact:** Highlights business areas affected. * **Citations:** Includes details such as citation names, parent citations, and authority documents. * **Control objectives:** Provides information on control objectives and their hierarchy. * **Evaluate affected associations:** Lists potential affected child citations, control objectives, policies, controls, and risk statements for inclusion in recommendations. A feedback side-panel tracks user interactions with recommendations, including accepted, skipped, or dismissed items, supporting continuous improvement and auditability. ## Benefits for ServiceNow Customers * Gain contextual visibility into AI-driven recommendations to make informed regulatory decisions. * Leverage a flexible and scalable framework that adapts to various regulatory use cases and record types. * Accelerate adoption of AI/ML-based insights to improve productivity and regulatory compliance. * Customize workflows and logic to align with organizational processes and regulatory requirements. * Empower users with actionable recommendations and clear next steps embedded directly in the interface. ## Next Steps To utilize this capability, assign the **sngrccompgenai.regchangeaiuser** role to relevant RCM users. Refer to ServiceNow documentation on activating the regulatory alert recommendation skills and generating recommendations for citations, control objectives, controls, and policies to implement and apply these AI-generated insights effectively. The recommendations framework is designed to deliver actionable, AI-driven insights directly within the user interface. It provides rich contextual information about recommendations, empowering users to make well-informed decisions and take follow-up actions seamlessly. The scalable and flexible design supports multiple recommendation types and complex business scenarios. Enhancing the recommendations framework empowers regulatory change managers to use the AI-driven recommendations for better identification of impactful business operations based on regulatory changes. A default recommendation context named `Suggest business operations affected by regulatory alert` powered by ServiceNow Otto for IRM is shipped along with the Regulatory Change Management product. This recommendation context is used for generating recommended citations and control objectives for a regulatory alert. Note: Only users with the sn_grc_comp_genai.reg_change_ai_user role are able to see the option to generate recommendations for a regulatory alert. This role must be manually assigned to an RCM user. ## Highlights of the recommendation framework {#recommendations-for-a-regulatory-alert__section_clj_vyc_52c} Configurable recommendations and actions : * Enable you to define and configure recommendations for various record types. * Enable setup of follow-up actions, so users can act on recommendations directly within the workflow. {#recommendations-for-a-regulatory-alert__ul_e4c_1zc_52c} Intelligent recommendations : * Leverage advanced AI capabilities, including generative AI and Predictive Intelligence, to display relevant recommendations. * Continuously improve insights and recommendations by incorporating machine learning models and predictive scoring. {#recommendations-for-a-regulatory-alert__ul_mlm_xyc_52c} Scalable design : * Support the display of multiple recommendations for a single record type. * Provide flexibility for administrators to customize the layout and structure of the recommendation panel according to business needs. * Adapt to a variety of record types and recommendation techniques, ensuring consistency and scalability across use cases. {#recommendations-for-a-regulatory-alert__ul_nlm_xyc_52c} Adoption enablement : * Designed for rapid integration and adoption across upstream products. * Offer a user-friendly, intuitive interface that empowers decision-makers with clear, actionable insights. {#recommendations-for-a-regulatory-alert__ul_plm_xyc_52c} Rationalization support : Enable customization of deduplication logic, enabling businesses to define their own rules and criteria for identifying duplicate records. ## Key benefits {#recommendations-for-a-regulatory-alert__section_jvt_512_52c} * Contextual visibility into recommendations for better decision-making. * A scalable, configurable framework adaptable to various use cases and record types. * Faster adoption for products looking to leverage AI/ML-based recommendations. * Customizable workflows and logic to meet specific organizational processes. * Improved user productivity with actionable recommendations and clear next steps built directly into the interface. {#recommendations-for-a-regulatory-alert__ul_lcm_w12_52c} Note: Only users with the sn_grc_comp_genai.reg_change_ai_user role can see the option to generate recommendations for a regulatory alert. This role must be manually assigned to an RCM user. To understand how you can create recommendations for a regulatory alert and activate the Regulatory alert impacted citations and Regulatory alert impacted control objectives skills, refer to [Activate Regulatory alert recommendation skills](https://www.servicenow.com/docs/3qkMcTshOMBxUvdLSGF7lA "Configure the recommendation skill from Now Assist to generate the recommendations of the impacted areas for a regulatory alert."), and [Generate recommendations for regulatory alert impacted citations, control objectives, controls, and policies](https://www.servicenow.com/docs/UVan7RzyA2s4VylOo~EpmQ "Generate recommendations to identify and mark potential impact areas, such as citations, control objectives, controls, and policies for regulatory alerts using the corresponding regulatory alert impacted skill. Recommendations simplify the process of associating impacts and creating action tasks."). ## Viewing a recommendation {#recommendations-for-a-regulatory-alert__section_ejr_qlz_y2c} After generating recommendations for a regulatory alert, the Recommendations page displays the following sections: * Recommended areas of impact * Citations * Control objectives * Description * Evaluate affected associations {#recommendations-for-a-regulatory-alert__ul_k1z_qp5_nqb} The following tables provide more information on the sections and the related lists that are associated with the recommendations.{#recommendations-for-a-regulatory-alert__table_wlj_4q5_nqb__entry__2} | Field | Description | |-|-| | Last refreshed | Date and time the recommendations were last generated or refreshed. You can select the refresh icon ![]() to view the latest recommendations. | | Citations | Details of the citations. For example, the name of the citation, the parent of the citation, and authority document. | | Control objectives | Details of the control objective. For example, the name of the control objective and parent. | [Table 1. Recommended areas of impact] {#recommendations-for-a-regulatory-alert__table_wlj_4q5_nqb} Note: For more information about citations and control objectives, see [Structural overview of Policy and Compliance Management](https://www.servicenow.com/docs/puEABXwwoBi5byX0aHsgPw "The structural overview of Policy and Compliance Management enables you to understand how the different modules that make up the Policy and Compliance Management application of ServiceNow integrate and interact with one another."). {#recommendations-for-a-regulatory-alert__table_qtf_1s5_nqb__entry__2} | Field | Description | |-|-| | Description | Description and a summary of the citation or control objective. | | Supplemental guidance | Additional guidance on how to address the citation or control objective. | [Table 2. Details of the citation or control objective] {#recommendations-for-a-regulatory-alert__table_qtf_1s5_nqb}{#recommendations-for-a-regulatory-alert__table_xyc_x45_pqb__entry__2} | Field | Description | |-|-| | Child citations, Control objectives | Related lists containing potential affected areas for a citation that you can add as part of the recommendation. | | Child control objectives, Policies, Controls, Risk statements | Related lists containing potential affected areas for a control objective that you can add as part of the recommendation. | [Table 3. Evaluate affected associations] {#recommendations-for-a-regulatory-alert__table_xyc_x45_pqb} Feedback trail side-panel: The feedback side-panel displays the history of user interactions with recommended items. This can include what the user accepted, what they skipped or ignored, and what they dismissed. For more information on generating recommendations, see [Generate a regulatory alert summary](https://www.servicenow.com/docs/38NTRdymkVohG8YWtH24FQ "Generate a summary of a new regulatory alert for a quick analysis of the alert using the regulatory alert summarization skill. Summarized alerts help compliance officers, regulatory managers, and legal teams quickly understand the impact of new regulations."). **Related tasks** * [Activate Regulatory alert recommendation skills](https://www.servicenow.com/docs/3qkMcTshOMBxUvdLSGF7lA "Configure the recommendation skill from Now Assist to generate the recommendations of the impacted areas for a regulatory alert.") * [Generate recommendations for regulatory alert impacted citations, control objectives, controls, and policies](https://www.servicenow.com/docs/UVan7RzyA2s4VylOo~EpmQ "Generate recommendations to identify and mark potential impact areas, such as citations, control objectives, controls, and policies for regulatory alerts using the corresponding regulatory alert impacted skill. Recommendations simplify the process of associating impacts and creating action tasks.")