---
sourceDocument: Yokohama Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/government-industry

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Configure

# Install and configure ServiceNow Otto for Public Sector Digital Services (PSDS) {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

If you have the admin role, you can install and configure the ServiceNow Otto for Public Sector Digital Services (PSDS) application so that your agents can use the generative AI skills in CSM Configurable Workspace and in Core UI.

## Before you begin

Role required: admin

## About this task

Use the AI Admin Hub console to configure ServiceNow Otto for Public Sector Digital Services (PSDS). This console contains everything that you need to install the plugins and configure the generative AI skills. For additional information, see [AI Admin Hub console](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).

The following table lists the features and skills that you can access from the AI Admin Hub console.  
{#now-assist-psds-configuring__table_ipf_bbd_wyb__entry__2}

| PSDS features | Skills |
|-|-|
| Chat | * Chat summarization * Chat recommendation * Sidebar recommendation {#now-assist-psds-configuring__ul_xkw_tps_bcc} |
| Case | * Case summarization * Resolution notes generation {#now-assist-psds-configuring__ul_xqz_qbd_wyb} |
| Search | * Legislation summarization * Search summarization * Extract Q\&A answers from knowledge base articles upon search {#now-assist-psds-configuring__ul_dqb_3qp_ccc} |
| AI Agent Collection for Public Sector Digital Services | Info Request Fee Estimation and Waiver Review workflow |
[Table 1. Public Sector Digital Services features and skills in the AI Admin Hub console]

{#now-assist-psds-configuring__table_ipf_bbd_wyb}  
Note:  
Now LLM Service is currently the only provider for this Now Assist application's skills.

To get started with Now Assist, you must install at least one Now Assist application on your instance. The AI Admin Hub console can guide your implementation, starting with installation. Check out the [Now Assist Journey Checklist](https://www.servicenow.com/docs/access?context=configuring-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)  
The following plug-ins and store apps are required for use of ServiceNow Otto for Public Sector Digital Services (PSDS) and its features, such as AI Search and summarization skills:

* AI Admin Hub Console (sn_nowassist_admin)
* ServiceNow Otto for Public Sector Digital Services (PSDS) (sn_psds_gen_ai)
* ServiceNow Otto for Customer Service Management (CSM) (sn_csm_gen_ai)
* Glide Virtual Agent (com.glide.cs.chatbot)
* Glide Conversation Generative Al (com.glide.cs.genai)
{#now-assist-psds-configuring__ul_h2h_l4h_d2c}

## Procedure

1. Install the ServiceNow Otto for Public Sector Digital Services (PSDS) plugin (com.sn_psds_gen_ai).
2. Navigate to AllNow Assist AdminSettings.  
   If you're already in AI Admin Hub, select the Settings tab.
3. On the Settings page, select Plugins.  
   Plugins appear as cards. Review all Now Assist plugins on the Available for you tab. Plugins that you have already installed appear on the Installed tab.

4. Select Get plugins on the ServiceNow Otto for Customer Service Management (CSM) and ServiceNow Otto for Public Sector Digital Services (PSDS) cards.
5. In the confirmation window, select Install Plugin to open the ServiceNow Store page for the plugin in a new browser tab.
6. Install the plugin from the ServiceNow Store page.  
   Some applications may require you to request the app from the ServiceNow® Store first. After you've requested the application from the ServiceNow® Store page, navigate to AllSystem ApplicationsAll Available ApplicationsAll to finish the installation.
7. Return to the AI Admin Hub console.
8. In the dialog box, select Refresh.
{#now-assist-psds-configuring__steps_mts_zr3_4bc}

## Result

Your AI Admin Hub console is successfully configured with the necessary plug-ins. Select View all (Plugin) Assists and Skills to review the features of your new plugin, or close the
dialog box to return to the AI Admin Hub console.

## What to do next

[Activate Now Assist panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US)or [Activate a Now Assist Skill.](https://www.servicenow.com/docs/lbOEqlbE~ISAbtU2BQsdOA "Configure the triggers, settings, and display locations for Now Assist skills to enable GenAI capabilities across the Public Sector Digital Services agent platform.")

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