---
sourceDocument: Yokohama Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/government-industry

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Configure Mobile Agent for Information Request Playbook

# Configure Mobile Agent for Information Request Playbook {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install the Customer Service Mobile and Information Request Playbook plugins to enable government agents to track public record information requests on the Mobile Agent. You can then configure the roles.

As an admin, complete the following configuration tasks to set up the Mobile Agent application.
{#psds-configure-mobile-agent-for-info-request-playbook__table_cmk_mdm_fwb__entry__2}

| Task | Description |
|-|-|
| [Install Information Request Playbook application](https://www.servicenow.com/docs/Bz08uwMAJfK_33mbt9NOpw "You can install the Information Request Playbook application (sn_gsm_info_req) if you have the admin role.The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed.") | Install Information Request Playbook (com.sn_public_sector_digital_services_core) from the ServiceNow® Store. |
| Activate the Customer Service Mobile plugin (com.sn_csm_mobile) | You can activate the Customer Service Mobile plugin (com.sn_csm_mobile) using the Customer Service Management guided setup. |
| [Configure public sector roles and permissions for Mobile Agent app](https://www.servicenow.com/docs/bMtA9YExeWftEpntqrvPXw "Configure user roles for government service agents to access the Mobile Agent app. This step is mandatory for any government service agent to be able to work from the app.") | Configure user roles in order for government agents to access the Mobile Agent app. This step is mandatory for any government agent to be able to work from the app. |
[Table 1. Admin Tasks for Mobile Agent app configuration]

{#psds-configure-mobile-agent-for-info-request-playbook__table_cmk_mdm_fwb}

Once the Customer Service Management mobile application is activated and configured, agents can download the ServiceNow
Mobile Agent on their mobile devices and access ServiceNow instances.