---
sourceDocument: Yokohama Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/government-industry

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Configure Mobile Agent for Service Request Playbook

# Configure Mobile Agent for Service Request Playbook {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install the Customer Service Mobile and Service Request Playbook plugins to enable government service agents to track non-emergency service requests on the Mobile Agent. You can then configure the roles.

As a user with the admin role, complete the following configuration tasks to set up the Mobile Agent application.
{#psds-configure-mobile-agent-for-service-request-playbook__table_cmk_mdm_fwb__entry__2}

| Task | Description |
|-|-|
| [Install Service Request Playbook application](https://www.servicenow.com/docs/oRoBJqFH~bAo3x23XNBI1A "If you have the admin role, you can install the Service Request Playbook application (sn_gsm_srvc_req).The application includes demo data and installs any related ServiceNow Store applications and plugins that aren’t already installed.") | Install Service Request Playbook (sn_gsm) from the ServiceNow® Store. |
| Activate the Customer Service Mobile plugin (com.sn_csm_mobile) | You can activate the Customer Service Mobile plugin (com.sn_csm_mobile) using the Customer Service Management guided setup. |
| (Optional) [Activate Field Service Management](https://www.servicenow.com/docs/access?context=t_ActivateFieldServiceManagement&version=yokohama&pubname=yokohama-field-service-management&ft:locale=en-US) plugin (com.snc.work_management) | Install the Field Service Management plugin to view the work orders related list. For more information, see [Integration with Field Service Management](https://www.servicenow.com/docs/l3LpZI7a2ZUmaFoLHKZg6w "The Public Sector Digital Services integration with the ServiceNow Field Service Management application enables you to view work order and work order task information from a public sector case."). |
| [Configure public sector roles and permissions for Mobile Agent app](https://www.servicenow.com/docs/bMtA9YExeWftEpntqrvPXw "Configure user roles for government service agents to access the Mobile Agent app. This step is mandatory for any government service agent to be able to work from the app.") | Configure user roles in order for government service agents to access the Mobile Agent app. This step is mandatory for any government service agent to be able to work from the app. |
[Table 1. Admin Tasks for Mobile Agent app configuration]

{#psds-configure-mobile-agent-for-service-request-playbook__table_cmk_mdm_fwb}

Once the Customer Service Management mobile application is activated and configured, agents can
download the ServiceNow
Mobile Agent on their mobile devices and access ServiceNow instances.