---
sourceDocument: Yokohama Public Sector
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/government-industry

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Public Sector

ft:clusterId :

    - gvin

bundleId :

    - gvin

workflow :

    - Customer and Industry


---

# Relabel CSM Workspace items for Public Sector

# Relabel CSM Configurable Workspace items for public sector use after upgrade {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

After you upgrade your instance for the first time, you can relabel certain items in the CSM Configurable Workspace for public sector use.

## Before you begin

Role required: admin

## About this task

Certain menus and menu items in the CSM Configurable Workspace are relabeled for public sector use. However, after upgrading your instance, those items revert to the original labels used for Customer Service Management (CSM). You can relabel the following items for public sector use by changing them in the UX List Categories for Customer and Service Organizations.{#psds-relabel-after-upgrading__table_gqz_tb3_bwb__entry__2}

| CSM label | Change to public sector label |
|-|-|
| Accounts | Businesses |
| Consumers | Constituents |
| Internal Business Location | Internal Agency |
| External Business Locations | External Agency |
| Service Organization External Staff | External Staff |
[Table 1. Label changes in CSM Configurable Workspace for public sector]

{#psds-relabel-after-upgrading__table_gqz_tb3_bwb}

## Procedure

1. Navigate to AllSystem DefinitionTables.
2. In the Tables context menu, select Label and in the Search box enter <kbd class="ph userinput">*UX list</kbd> to search for lists, then select the UX List Category record.
3. In the UX List Category record, scroll down to the Related Links section and select Show List.
   1. In UX List Categories, select the Customer record.
   2. In the UX List Category for Customer form, go to the UX Lists section and select the Consumers record.
   3. In the Title field of the UX List Category for Consumers form, change <kbd class="ph userinput">Consumers</kbd> to <kbd class="ph userinput">Constituents</kbd> and select Update.
   {#psds-relabel-after-upgrading__substeps_eg3_c4x_bwb}
4. In UX List Categories, select the Accounts record.
   1. In the Title field of the UX List Accounts form, change <kbd class="ph userinput">Accounts</kbd> to <kbd class="ph userinput">Businesses</kbd>.
   2. Select Update.
   {#psds-relabel-after-upgrading__substeps_zj4_t4x_bwb}
5. In UX List Categories, select the Service Organizations record.
   1. In the Title field of the UX List Service Organizations form, change <kbd class="ph userinput">Service Organizations</kbd> to <kbd class="ph userinput">Agency</kbd>.
   2. Select Update.
   {#psds-relabel-after-upgrading__substeps_evw_sl4_gwb}
6. In the UX List Category Agency form, go to the UX Lists section and do the following:
   1. Select the Internal Business Location record.
   2. In the Title field of the UX List Internal Business Location form, change <kbd class="ph userinput">Internal Business Location</kbd> to <kbd class="ph userinput">Internal Agency</kbd>.
   3. Select Update.
   4. Return to the UX Lists section, and repeat steps a through c for the External Business Location record.  
      In the Title field, change <kbd class="ph userinput">External Business Location</kbd> to <kbd class="ph userinput">External Agency</kbd>.
   5. Return to the UX Lists section and repeat steps a through c for the Service Organization External Staff record.  
      In the Title field, change <kbd class="ph userinput">Service Organization External Staff</kbd> to <kbd class="ph userinput">External Staff</kbd>.
   {#psds-relabel-after-upgrading__substeps_zlw_msq_gwb}

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