--- sourceDocument: Yokohama Impact sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/impact Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Impact ft:clusterId : - ipact bundleId : - ipact --- # CoEI Influencing Funding Strategy # CoEI Influencing Funding Strategy {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The Center of Excellence \& Innovation (CoEI) Funding Strategy Accelerator advises Impact customers on how to identify and develop a strategic CoEI Funding approach.​ ## Accelerator overview {#coei-influencing-factor-assessment-part-2__section_lvs_5xt_zyb} CoEI Funding Strategy Accelerator Accelerator provides Impact customers with leading practices content and prescriptive guidance and support to build a funding model within their organization. This Accelerator aims to help you use the CoEI Funding Strategy as a vehicle to realize and accelerate the value received from ServiceNow products. Note: This Accelerator is available for Impact Advanced and Total packages. ## What you get {#coei-influencing-factor-assessment-part-2__section_mwz_rw1_fsb} Kickoff meeting (up to 60 minutes) : * Review scope and expectations of the Accelerator * Overview of the customer responsibilities * Recap and validation of goals and key information {#coei-influencing-factor-assessment-part-2__ul_gj4_kvz_fdc} Funding model overview and assessment (up to 180 minutes) : * Review different funding models * Discuss benefits of different types of funding models * Select the funding model framework for customization {#coei-influencing-factor-assessment-part-2__ul_yds_xc5_zyb} Funding model customization workshop (up to 180 minutes) : Review the different activities needed to customize your selected model to successfully stand up your funding strategy Recommendation readout (up to 60 minutes) : * Present customized funding model and supporting resources for you to implement * Address additional questions * Review how to use the tools provided in the handoff, such as cost tracking {#coei-influencing-factor-assessment-part-2__ul_dtt_c25_zyb} Outputs : * Customized Funding Strategy, including an overview of the chosen funding model and budget allocation plan * Customizable funding model templates and frameworks (Centralized, decentralized, and hybrid) * Guiding principles to help evolve CoEI with growth (Governance, OCM)  prioritized  * Follow-up recommendation on other Impact Accelerators  related to your funding strategy {#coei-influencing-factor-assessment-part-2__ul_lsw_f25_zyb} ## Requested customer resources {#coei-influencing-factor-assessment-part-2__section_mbc_jxh_c5b} One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific. {#coei-influencing-factor-assessment-part-2__table_wzw_lxh_c5b__entry__4} | Customer resource | Responsibilities | Required | Optional | |-|-|-|-| | Change leads | Manages the customer's ServiceNow change enablement program | ✓ | | | Communication leads | Drafts and publishes the customer's internal communications | ✓ | | | Compliance and audit officer | Responsible for compliance, risk management, and audit procedure | ✓ | | | Platform owner | * Responsible for the overall accountability of the ServiceNow platform * Provides leadership and oversight to the System Administrators * Ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. {#coei-influencing-factor-assessment-part-2__ul_wk5_dmb_xcc}, | ✓ | | | Process leads | Subject matter expert responsible for managing the applicable process | ✓ | | | Process or service owners | A senior leader within each business unit who is accountable for ensuring a process or service, such as incident, change, or employee onboarding, is fit for its purpose | ✓ | | | Process owners | * Owns one or more processes related to the service, or ancillary process * Defines process flow, for example ancillary processes such as, ITSM incident management, ITSM change management, HR employee onboarding, or customer service management requests {#coei-influencing-factor-assessment-part-2__ul_ttd_hnb_xcc} | ✓ | | | Reporting leads | Meets with the ServiceNow Impact Accelerator consultant, provides access to the required resources, and drives the actions from the engagement | ✓ | | | Executive suite: CTO or CIO | Responsible for the overall ServiceNow roadmap | | ✓ | | Platform administrator | Responsible for the day-to-day administration of ServiceNow platform | | ✓ | | ServiceNow development lead | Leads development on the ServiceNow platform | | ✓ | | ServiceNow development team lead | Leads development on the ServiceNow platform | | ✓ | | ServiceNow Platform Architect | Responsible for overall ServiceNow platform architecture, strategy, and governance | | ✓ | | Subject matter experts (SMEs) | Subject matter experts (SMEs) | | ✓ | | System Administrators | * Maintains the stability and usability of the ServiceNow platform * Performs application maintenance, manages support for cases related to ServiceNow applications * Contributes to ServiceNow software releases by delivering configuration tasks and features {#coei-influencing-factor-assessment-part-2__ul_wg5_mkb_xcc} | | ✓ | | Technical governance board lead | Leads the technical governance board that establishes policies and procedures for data, security, development, change, and release | | ✓ | [Table 1. Customer resource and responsibilities] {#coei-influencing-factor-assessment-part-2__table_wzw_lxh_c5b} ## Requested Information / Access {#coei-influencing-factor-assessment-part-2__requested-info} * Organizational chart and roles and responsibilities * RACI diagrams * Charter and/or guiding principles document {#coei-influencing-factor-assessment-part-2__ul_dn2_l4b_xcc} ## Exceptions {#coei-influencing-factor-assessment-part-2__section_ex5_r4b_xcc} ServiceNow resources are not responsible for implementation or management of the ServiceNow CoEI.