---
sourceDocument: Yokohama Impact
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/impact

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Jumpstart Your Upgrade

# Jumpstart Your Upgrade {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Guidance on upgrade planning and preparation

## Overview {#jumpstart-your-upgrade__section_cxd_nqq_dsb}

Jumpstart Your Upgrade provides Impact Customers with guidance, tips, and tools to execute
a ServiceNow upgrade. It enables Customers to upgrade by helping them understand leading
practices as well as giving them an opportunity to see what their instance looks like
upgraded in a temporary instance.

Offered pursuant to the applicable Impact Accelerator Description available at <https://www.servicenow.com/legal/servicenow-impact.html>

## What You Get {#jumpstart-your-upgrade__section_mwz_rw1_fsb}

Upgrade Assessment
:
    * Provisioning of a pre-upgraded temporary instance
    * Upgrade assessment using ServiceNow HealthScan
    {#jumpstart-your-upgrade__ul_ot4_yqq_dsb}

Customer Coaching Session #1 (up to 90 min)

:   Review of:

    * Temporary instance
    * Upgrade leading practices
    * Upgrade assessment review
    * Skipped log guidance
    * Release notes \& Known PRBs
    * Utilizing Automated Testing Framework (ATF)
    * Sample upgrade project plan
    {#jumpstart-your-upgrade__ul_vld_brq_dsb}

Customer Coaching Session #2 (Optional upon Customer request -- up to 60 min)
:
    * Opportunity for Q\&A related to upgrades
    * Provide additional guidance on leading practices and upgrade assessment
    {#jumpstart-your-upgrade__ul_tks_dx1_fsb}

## Requested Customer Resources {#jumpstart-your-upgrade__section_sw2_gx1_fsb}

{#jumpstart-your-upgrade__table_kh2_jrq_dsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Upgrade Lead - Required | Subject matter expert responsible for upgrading the ServiceNow platform. |
| System Administrator(s)- Required | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Enterprise Architect(s) - Recommended | Provides a holistic view of the organization's strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. |
| Developer(s) - Recommended | Writes code for the ServiceNow platform. |
[Table 1. Customer resource and responsibilities]

{#jumpstart-your-upgrade__table_kh2_jrq_dsb}

## Requested Information / Access {#jumpstart-your-upgrade__section_s1y_hx1_fsb}

Please refer to the applicable Impact Accelerator Description available at <https://www.servicenow.com/legal/servicenow-impact.html>

## Exceptions {#jumpstart-your-upgrade__section_xng_jx1_fsb}

This Impact Accelerator in its entirety or portions of the
Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5,
or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted
environments.

ServiceNow is not responsible for implementing the applicable upgrade on Customer's
sub-production or production instances.