Data and Automation

Increase the impact of your cross‑enterprise workflows by connecting any application or data. Connect people, processes, and apps to enhance the value of your ServiceNow investment.

Workflow Data Fabric brings automation, low-code, and AI efficiency to your workflows, all on the same platform. Workflow Data Fabric runs on the ServiceNow AI Platform®, a single system of action for the enterprise.

Automate and connect anything to ServiceNow. Unify your approach to automation with  a complete set of capabilities that include insights and oversight, all on a single platform.

Integration Hub Automate integration tasks and develop custom integrations.	Integration Hub Remote Process Sync Create one-way or bidirectional integrations among multiple ServiceNow instances	Robotic Process Automation (RPA) Hub Emulate user actions and eliminate mundane and repetitive human activities.
Automation Center Govern your end-to-end multi-vendor automation life cycles from one place.	Imports Import data from external systems.	Exports Export data from an instance to an external file.

Workflow Data Fabric products and features

The following table lists the products and features that are available in Workflow Data Fabric.

Table 1. Workflow Data Fabric products and features

Product name	Description
App Engine Studio	App Engine Studio (AES) is a guided, low-code tool for developing rich web applications to store information, automate business processes, and solve business problems. Work that was once assigned to administrators can now be delegated to employees with little to no training using AES.
Automation Center	Automation Center application governs your end-to-end multi-vendor automation life cycles from one place. By using real-time dashboards, you can manage and measure the health of the automation and prevent automation failures across multiple vendors​.
Boomi	Boomi supports full lifecycle API management, including governance, analytics, and API security. ServiceNow has partnered with Boomi to deliver Boomi API Management, a cloud-based platform that enables customers to discover, manage, secure, and monetize their APIs. Boomi provides documentation though their own portal, and customers requesting support with Boomi API Management will contact the Boomi support through their standard channels. To get started, see the Boomi API Management listing on the ServiceNow Store, which includes information about entitlements and required plugins, as well as a link to the Boomi API Management documentation.
Classic Orchestration	ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow instance. See Classic Orchestration for more information.
Conversational Spokes	Now Assist in Conversational Spokes application to utilize the conversational ability of Integration Hub Spoke actions. Perform business actions through conversational interface like Now Assist and unlock the interactive conversational experience to automate your business workflows.
Document Intelligence	Document Intelligence (DocIntel) is an AI solution that enables any organization to automate and accelerate the process of extracting data from documents. That data can easily be integrated into larger automation workflows to save time and resources.
Exports	Exports enable you to push data from an instance to an external file. To dynamically export data from a script or web service, export data from the URL.
Imports	Imports enable administrators to import data from various data sources, and then map that data into ServiceNow tables. You can automate data import tasks from a new design environment using Integration Hub.
Integration Hub	Automate integration tasks using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required.
Integration Hub Remote Process Sync	Integration Hub Remote Process Sync enables you to set up one-way or bidirectional integrations among multiple ServiceNow instances, so that your process flows stay in sync.
Process Mining	Process Mining helps analysts and process owners quickly analyze and optimize their business processes.
External Content Connectors	The External Content Connectors ServiceNow® Store application enables AI Search applications to search content and metadata from supported external data repositories, such as Atlassian Confluence Cloud and Microsoft SharePoint Online.
Robotic Process Automation (RPA) Hub	Robotic Process Automation (RPA) Hub enables end-to-end automation for your organization. With a combination of UI interactions and element-based automations that interact between the various business applications, you can emulate user actions and eliminate mundane and repetitive human activities.
Stream Connect	Connect your Apache Kafka environment to your ServiceNow instance with Stream Connect for Apache Kafka.
Workflow Data Fabric Hub	Power AI agents and enrich workflows on the ServiceNow AI Platform with real-time data from across the enterprise using ServiceNow® Workflow Data Fabric Hub.

Related ServiceNow applications and features

Instance Data Replication

ServiceNow® Instance Data Replication (IDR) copies data updates from one instance, called the producer instance, to one or more other instances called the consumer instances. IDR enables you to maintain consistent data across different instances. For example, you can synchronize data between different organizations in your company or even between different companies with separate instances.

Inbound email actions

Define an inbound email action to script how the system responds to an inbound email.

Integrate workflow authoring, configuring, and monitoring into a single page experience. Consolidate playbooks, flows, actions, decision tables, and integrations into one design environment.

Building actions

Actions automate a repeatable task or operation within a flow. Flows run actions by passing them data as inputs. Actions run a sequence of steps to complete the task, and pass data to the flow as outputs.