---
sourceDocument: Yokohama Data and Automation
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/integrate-applications

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Data and Automation

ft:clusterId :

    - crint

bundleId :

    - crint

workflow :

    - Creator


---

# Initiate background verification in First Advantage from ServiceNow using order

# Initiate background verification in First Advantage from ServiceNow using order {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Initiate background verification of the required candidate by sending an email
requesting for the essential information.

## Before you begin

* [Create a case in First Advantage from ServiceNow](https://www.servicenow.com/docs/8ZeiZmrCzLkjXGuCOhH9Yg "Initiate the background check of the required candidate using invite or order from ServiceNow.")  
  Note:  
  Ensure that the Send Invite link and Use "Order As" options aren't selected.
* Role required: First Advantage admin or First Advantage user
{#backgrnd-ver-order-fadv__ul_qfq_fcb_vkb}

## About this task

An order is initiated when First Advantage has all basic information about the candidate and requires only some essential sensitive information.

## Procedure

1. Navigate to AllFirst Advantage SpokeFirst Advantage Cases.
2. Search for the required task.
3. Ensure that the Send Invite link and Use "Order As" options aren't selected.
4. Change the State of the task from Draft to Ready.  
   * The First Advantage - Candidate Background Verification using Order flow is triggered.
   * State is changed to In Progress.
   * In the Order History tab, a record is created and its details such as Order ID, Number, Short Description and so on, are populated.
   * Real-time updates and System Administrator events are displayed in the Order Details tab.  
     Note:  
     The Order History tab displays all the order records created for the user.
   * An order email is sent to the candidate.
   {#backgrnd-ver-order-fadv__ul_abg_qcb_vkb}
{#backgrnd-ver-order-fadv__steps_ols_14b_vkb}

## Result

A mail is sent to candidate requesting only the sensitive information. Real-time updates and guest events are displayed in the Order Details tab. First Advantage approves, cancels, or rejects the task after performing the background verification.  
Note:  
You must set up the webhooks to receive the guest event updates. See [Set up First Advantage webhooks](https://www.servicenow.com/docs/nh4B_O4N~ns0~Td3OQl7sA#conf-webhook-fadv "Receive invite and order event updates at your ServiceNow instance by setting up the webhooks.") for information on setting up the webhooks.

*[\>]: and then