Credly spoke

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Credly spoke

    The Credly spoke integration for ServiceNow Yokohama release enables employees to effectively prove, manage, and showcase their skills by syncing and managing digital badges. This addresses common challenges in skill verification, visibility, recognition, and career development within organizations.

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    This spoke requires an Integration Hub subscription and is compatible with Yokohama, Washington DC, and Xanadu versions of ServiceNow.

    Key Features

    • Sync Employee Badges: Automate the synchronization of employee badges from Credly into ServiceNow.
    • Accept/Reject Badges: Manage badge approval workflows directly within ServiceNow.
    • Sample Flows and Subflows: Includes pre-built flows to automate Talent Development Core tasks such as processing Credly events, which can be customized within new application scopes.
    • Automated Actions: Provides actions to retrieve event information, organization names, event details, and employee data to streamline badge management processes.
    • User Roles: Defines roles like Admin to control access and permissions for syncing badges and managing data.

    Requirements and Dependencies

    • A valid Credly account is necessary to use the spoke.
    • Installation depends on certain plugins such as Credentials core; some may require additional licenses if used beyond the spoke’s scope.
    • Integration Hub subscription is mandatory.
    • Connection and credential management is simplified using aliases that facilitate OAuth credential handling across multiple environments without reconfiguration.

    Data and Access

    Credly event data is stored in dedicated tables such as the Credly Event Log, which tracks events created from badge synchronization activities. Access to this data is controlled by user roles provided within the spoke.

    Practical Benefits for ServiceNow Customers

    By integrating Credly with ServiceNow, customers can automate skill badge management, improve talent visibility, and streamline career development processes. This integration helps HR and talent management teams verify and recognize employee skills efficiently while maintaining secure and scalable credential management across environments.

    Credly integration helps employees prove, manage, and showcase their skills more effectively, addressing common issues related to skill verification, visibility, recognition, and career development.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Credly spoke v1.0.0 is the latest version.

    Supported versions

    This spoke was built for yokohama, and is compatible with later Washington DC and Xanadu versions.

    Key features

    Credly enables a flow designer to:
    • Sync employee badges
    • Accept/reject badges

    Spoke requirements

    A valid Credly account

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed: Credentials core

    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke flows

    The Credly provides sample flows to demonstrate automating the Talent Development Core tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:

    Flow Description
    Credly event processing Fetches employee badges to sync from Credly.

    Spoke subflows

    The Credly spoke provides sample subflows to demonstrate automating Talent Development Core tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:

    Subflow Description
    Process credly event Processes the credly event that was triggered.

    Spoke actions

    The Credly provides actions to automate Talent Development Core tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Retrieving information Process event information Retrieves the event process information.
    Gen organization name Retrieves the employee's organization name.
    Get event details Retrieves the event details.
    Get employee data Retrieves the employee data.

    Spoke module

    Data accessed through these spoke modules is stored in these tables:
    Table Description
    Credly Event Log Retrieves the list of events that were created.

    Spoke user roles

    The Credly provides these user roles to control access to data:
    User role Description
    Admin Role that is authorized to sync employee badges.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.