--- sourceDocument: Yokohama Data and Automation sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/integrate-applications Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Data and Automation ft:clusterId : - crint bundleId : - crint workflow : - Creator --- # GoTo Spoke # GoTo Spoke {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of GoTo Spoke The GoTo spoke enables ServiceNow customers to analyze and manage usage data for GoTo software subscriptions, including GoToMeeting, GoToWebinar, and GoToConnect. It helps identify stale licenses to optimize license reclamation and cost savings. This spoke requires an Integration Hub subscription and a GoTo admin account. Show full answer Show less ## Key Features * **Connect Management:** Retrieve lists of GoToConnect users and their activity summaries and details. * **License Management:** List all product licenses and remove user licenses from GoTo accounts. * **Meeting Management:** Generate historical and upcoming meeting reports for all organizers within a GoTo account. * **User Management:** Delete users, look up authenticated user details, and list all users in a GoTo account. * **Webinar Management:** Retrieve a list of all webinars associated with a GoTo account. The spoke primarily supports software asset management actions and user lookups. ## Requirements and Dependencies * Integration Hub subscription is mandatory. * Built for LogMeIn Admin Center version 5.29.0, with potential compatibility for later versions. * Dependent plugins include ServiceNow Integration Hub Runtime, Action Step - REST, and Action Template - Data Stream, which may require additional licensing. * Requires a GoTo admin account for access. ## Connection and Credential Management The spoke uses Integration Hub aliases to manage connections and credentials efficiently across environments. This approach minimizes the need to update multiple actions when connection or credential details change. ## Practical Benefit ServiceNow customers can automate GoTo subscription management tasks, streamline license optimization, and generate detailed reports on user activity and meetings, all integrated within their ServiceNow environment. This enables better control over GoTo resources and potential cost savings. The GoTo spoke provides actions to view and analyze meaningful usage data for GoTo software subscriptions. Analyze usage for GoToMeeting, GoToWebinar, and GoToConnect to determine which licenses are stale so that you can reclaim these licenses and realize your potential savings. ## Request apps on the Store {#goto-spoke__section_sz5_jv3_z3b} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#goto-spoke__inline-send-to-store} ## Integration Hub subscription {#goto-spoke__section_rph_xyc_n4b} This spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf). ## Spoke version {#goto-spoke__section_c4m_4rv_bsb} GoTo spoke v2.0.1 is the latest version.{#goto-spoke__goto-spk-ver} ## Supported versions {#goto-spoke__section_sph_xyc_n4b} This spoke was built for LogMeIn Admin Center v5.29.0, but may be compatible with later versions. ## Spoke requirements {#goto-spoke__section_vph_xyc_n4b} GoTo admin account. ## Spoke dependencies {#goto-spoke__section_xph_xyc_n4b} If you're having trouble installing the app, ensure that these dependent plugins are installed: * ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime) * ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest) * ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream) {#goto-spoke__ul_e3x_p4g_h4b} Note: Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation. ## Spoke actions {#goto-spoke__section_dqh_xyc_n4b} The GoTo spoke provides actions to automate GoTo tasks when events occur in your ServiceNow instance. Available actions include: {#goto-spoke__table_eqh_xyc_n4b__entry__3} | Category | Action | Description | |-|-|-| | Connect Management | Look up Connect Users Stream | Retrieves a list of all users with a GoToConnect license within a GoTo account. | | Connect Management | Look Up User Activity Summary Stream | Retrieves a summary of all user activities, including information about the set of users and their associated metrics. | | Connect Management | Look Up User Activity Details Stream | Retrieves the activity records of the specific user. | | License Management | Look Up Licenses | Retrieves a list of all product licenses within a GoTo account. | | License Management | Remove User License | Removes a user from a specified product license. | | Meeting Management | Get Historical Meeting Report | Reports the meeting history of all organizers within a GoTo account during a given date range. | | Meeting Management | Get Upcoming Meeting Report | Reports meetings that are scheduled for all organizers within a GoTo account during a given date range. | | User Management | Delete User | Deletes a user from a GoTo account. | | User Management | Look up Authenticated User | Retrieves details of the authenticated user, including information about the accounts the user holds. | | User Management | Look up Users | Retrieves a list of all users within a GoTo account. | | Webinar Management | Get Webinars | Retrieves a list of all webinars for a GoTo account. | [ ] {#goto-spoke__table_eqh_xyc_n4b} Note: This spoke has a Look up User action and Software Asset Management related actions only. ## Connection and credential alias requirements {#goto-spoke__section_kqh_xyc_n4b} Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see [Connections and Credentials](https://www.servicenow.com/docs/access?context=r-credentials&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US). For information about setting up the spoke, see [Set up the GoTo spoke](https://www.servicenow.com/docs/kSUGyDEYF2xOgS2~hF_79A#setup-goto "Integrate the ServiceNow instance and GoTo by creating a custom OAuth client in GoTo to authenticate ServiceNow requests.").