Verifi Spoke

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Verifi Spoke

    The Verifi Spoke integrates your ServiceNow instance with Verifi APIs to streamline the card dispute resolution process. This integration facilitates early interactions between issuers and merchants, simplifying dispute resolutions before escalation and reducing chargebacks. It is designed to help ServiceNow customers improve efficiency and collaboration in managing cardholder disputes.

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    Key Features

    • Enables flow designers to build workflows using actions that invoke Verifi APIs for dispute management.
    • Allows addressing disputes early with merchants to prevent escalation, saving time and resources.
    • Supports creating, managing, and closing dispute cases to enhance operational smoothness and stakeholder collaboration.
    • Facilitates early dispute resolution through direct merchant involvement to minimize chargebacks.
    • Improves communication between cardholders, issuers, and merchants via streamlined pre-dispute processes.

    Spoke Requirements and Dependencies

    • Requires setup of a JSON Web Token (JWT) key with a shared key (HMAC) and linking a JWT provider to the signing configuration.
    • Dependent on the installation of these plugins:
      • ServiceNow Integration Hub Runtime
      • ServiceNow Integration Hub Action Step - REST
    • Some plugins may require additional licenses if used beyond the spoke context.

    Spoke Actions

    The Verifi Spoke offers multiple actions to efficiently manage cardholder disputes. Actions involving sensitive information use secure request builders and response parsers to handle encrypted API communications. Key actions include:

    • Create Case – submit disputes for merchant communication.
    • Look up Case and Look up Multiple Cases – retrieve case details, including bulk retrieval of multiple cases.
    • CDRN Eligibility – perform real-time merchant eligibility checks.
    • Update Case – change case status to CLOSED or REVOKED for efficient case outcome management.

    Connection and Credential Management

    Integration Hub uses aliases to manage connection and credential information, including OAuth credentials. This approach simplifies configuration across multiple environments and reduces maintenance by centralizing updates when connection or credential details change.

    Subscription and Version Information

    • The Verifi Spoke requires a subscription; contact your ServiceNow account manager for details.
    • Current version is Verifi Spoke v1.0, built for Verifi API version 4.0 with potential compatibility for later versions.

    Integrate your ServiceNow instance with the Verifi Spoke to streamline the card dispute resolution process by using the Verifi APIs. This integration facilitates early connections between issuers and merchants in the dispute lifecycle, which simplifies conflict resolutions at the pre-dispute stage and minimizes chargebacks.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Subscription information

    This spoke requires a subscription. Contact your ServiceNow account manager or sales representative for subscription details. For more information, see Legal schedules - IntegrationHub overview

    Spoke version

    Verifi Spoke v1.0 is the latest version.

    Supported versions

    This spoke was built for Verifi API version 4.0 but may be compatible with later versions.

    Key features

    Verifi Spoke enables a flow designer to build workflows by using actions that invoke Verifi APIs. This integration enables you to do the following tasks:
    • Address disputes with merchants to prevent escalation, which saves time and resources for both issuers and cardholders.
    • Create, manage, and close dispute cases by using API actions to ensure smoother operations and enhanced collaboration among stakeholders.
    • Resolve disputes early with direct merchant involvement to minimize chargebacks.
    • Leverage streamlined processes and pre-dispute resolutions to reduce the effort required in managing disputes.
    • Improve cooperation and communication between cardholders, issuers, and merchants.

    Spoke requirements

    Set up the JSON Web Token (JWT) Key with a shared key (HMAC) and connect a JWT provider to the signing configuration by using a JWT key reference.

    Spoke dependencies

    Ensure that these dependent plugins are installed:
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Verifi Spoke provides actions to resolve cardholder disputes efficiently.

    The actions with sensitive information contain sensitive information in the request and response body. One action involves a request builder to securely create requests and a response parser to handle encrypted API responses. The following table lists the actions that have sensitive information.
    Table 1. Actions with sensitive information
    Category Action Description
    Verifi Case Management Create Case Request Builder Use the Request Builder and response parser of the Verifi Create Case API to create a case that represents the cardholder's dispute and submit it for merchant communication.
    Create Case Response Parser
    Look up Case Request Builder Use the Request Builder and response parser of the Look up Case API to retrieve the case details from Verifi API.
    Look up Case Response Parser
    Look up Multiple Cases Request Builder Use the Request Builder and response parser of the Look up Multiple Cases API to retrieve multiple case details from the Verifi API. The issuer can identify multiple case IDs in a single retrieve attempt.
    Look up Multiple Cases Response Parser
    CDRN Eligibility Request Builder Submit a real-time check for merchant eligibility on a case using the CDRN case inquiry-only call, which is facilitated by the request builder and response parser of the Verifi eligibility API.
    CDRN Eligibility Response Parser
    Update Case Request Builder Use the request builder and response parser of the Verifi patch API to update the case status to either CLOSED or REVOKED. This functionality enables issuers to efficiently manage case outcomes.
    Update Case Response Parser

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up Verifi Spoke