Create an XML data source to another instance

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Data sources are used to create an import set so that data can be processed, if necessary, prior to being mapped onto a production table.

    Before you begin

    Role required: admin.

    About this task

    Note:
    To import using XML with High Security Settings enabled, you must possess elevated privileges.

    Procedure

    1. Navigate to All > System Import Sets > Administration > Data Sources.
    2. Click New.
    3. Complete the form using the following values:
      Import set table label <import_set_table_label>
      Type File
      Format XML
      Xpath for each row /xml/<source_table_name>
      Expand node children true
      File retrieval method HTTPS
      File path /<source_table_name>.do?XML
      Server <instance name>.service-now.com
      Port Port to use to connect to the specified server.
      User name A user account on the remote instance. The username used cannot be an email address.
      Password The password for the same remote account.
    4. Click Submit.
    5. Click Test Load 20 Records to create the import set table and to ensure that your data source is functional.
      Note:
      The 20 loaded records can't be transformed and are for testing purposes only.