--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Now Assist AI agents # Now Assist AI agents {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Now Assist AI agents The ServiceNow® Now Assist AI agents leverage large language models (LLMs) to simulate human-like intelligence, enabling them to perform tasks from simple automated responses to complex problem solving. These AI agents help reduce the workload on live agents and boost their productivity by handling various tasks autonomously. They are configurable and customizable to align with specific business requirements. Show full answer Show less ## Key Features * **Getting Started:** Users can select tiles to explore, configure, create custom AI agents, and build agentic workflows with planned instructions and triggers. * **Configuration and Customization:** AI Agent Studio supports designing advanced multi-agent reasoning frameworks and agentic workflows tailored to business processes. * **Agent Discovery:** Customers can identify installed AI agents in their instance or find additional agents via the AI Agent Marketplace on the ServiceNow Store. * **Regional and Compliance Considerations:** Some AI model providers and Now Assist features may be unavailable in certain regions, data centers (e.g., FedRAMP, NSC DOD IL5, Australia IRAP), or restricted environments. Customers should consult relevant knowledge base articles for availability updates. * **AI Limitations and Responsible Use:** Since AI outputs are based on data patterns, they may not always be accurate or appropriate. Customers are responsible for testing, evaluating, and applying human oversight to AI-generated results, especially in sensitive domains such as healthcare, finance, legal, and security. * **Data Processing and Privacy:** Use of Now Assist AI agents involves transferring data from customer instances to centralized ServiceNow environments or third-party cloud providers like Microsoft Azure, managed under ServiceNow's internal policies. * **Data Collection and Opt-Out:** ServiceNow collects inputs, outputs, and modifications to improve AI technologies. Customers can opt out of data collection at any time per ServiceNow's AI Opt-Out procedures. ## Practical Implications for ServiceNow Customers Now Assist AI agents enable customers to automate routine and complex tasks, enhancing agent productivity while allowing customization to fit organizational workflows. Customers should be aware of regional feature availability, compliance restrictions, and the importance of validating AI outputs before relying on them. Understanding data handling and opting out options helps maintain transparency and control over data privacy. The ServiceNow® Now Assist AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity. Learn more about the concepts behind AI agents and how they can help fit your specific business needs. ## Get started {#na-ai-agents__cf-app-landing-get-started} Select a tile to get started with Now Assist AI agents. |-|-|-| | [ExploreLearn more about Now Assist AI agents](https://www.servicenow.com/docs/Fl0ECs55zMdM5WuI0K0RBA "Learn how the Now Assist AI agents application can help to improve live agent productivity by using AI agents to perform tasks. AI agents simulate human-like intelligence to handle various tasks that range from automated responses to complex problem solving.") | [ConfigureConfigure the agentic AI experience in AI Agent Studio](https://www.servicenow.com/docs/v0NhiiEirswDLvNG4t7qjw "Configure the Now Assist AI agents to execute agentic workflows with AI agents and mapped tools.") | [Create an AI agentCreate your own custom AI agents with advanced multi-agent reasoning frameworks](https://www.servicenow.com/docs/Nvf4lKESI1i3Lm7OMMIuBQ "Create an AI agent in AI Agent Studio to solve problems for your users and coordinate with other AI agents while executing the agentic workflows.") | | [Create an agentic workflowCreate your agentic workflows with planned instructions and triggers](https://www.servicenow.com/docs/xdp1dJ9sNFU~Y19IY1u~aA "Create an agentic workflow in AI Agent Studio so that AI agents can coordinate to solve complex problems.") | [ReferenceLearn more about the user roles, tables, and properties in Now Assist AI agents](https://www.servicenow.com/docs/WO73Bu~fn5yaZgpwRak1ew "Find more information about user roles, tables, and the different properties that are installed in Now Assist AI agents.") | | [ ] {#na-ai-agents__table_aj4_wxf_ldc} Looking for an AI agent? * There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available on your instance, see [Find AI agents](https://www.servicenow.com/docs/hFh5pGhkXZz5K_IsvXpdbg "Find available AI agents in AI Agent Studio to explore your options when creating agentic workflows."). * To find agents that might not be installed on your instance, visit the [AI Agent Marketplace](https://store.servicenow.com/store/ai-marketplace) on the ServiceNow Store. {#na-ai-agents__ul_fjk_5cd_4gc} Important: * Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases. * Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#na-ai-agents__na-restricted-envs-notice} * Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#na-ai-agents__na-standalone-language-notice} {#na-ai-agents__ul_j3b_4vd_wcc} ## AI limitations {#na-ai-agents__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#na-ai-agents__p_kv2_nfg_h1c} ## Data processing {#na-ai-agents__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#na-ai-agents__p_lv2_nfg_h1c} ## Data collection {#na-ai-agents__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/Q15NLT0qXVlMQ5LCB8IgOg "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#na-ai-agents__p_jv2_nfg_h1c} For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/8wxPonMX71R35jOlMHGsrg "ServiceNow Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.").