---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Now Assist

# Now Assist {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Now Assist Release version: Yokohama

ServiceNow® Now Assist leverages generative AI to boost user productivity and efficiency via conversational and proactive experiences.
It integrates with the ServiceNow AI Platform, allowing customers to explore, configure, use, and analyze generative AI features and skills tailored to various business workflows.
Show full answer Show less  

## Now Assist Products and Workflows

Now Assist supports multiple workflows across business areas, each enabled by specific ServiceNow Otto products or Now Assist offerings:

* **Technology Workflow:** Covers IT services, operations, and platform security with products like ITSM, ITOM, CMDB, IRM, Security Incident Response, and Software Asset Management.
* **Customer Workflow:** Includes customer service-focused applications such as Customer Service Management, Field Service Management, Financial Services Operations, and Telecommunications.
* **Employee Workflow:** Supports HR Service Delivery and Employee Experience through products like HRSD, Health and Safety, and Legal Service Delivery.
* **Creator Workflow:** Supports platform tools and builders, including App Engine Studio, scripting, analytics, workflow studio, RPA, and process mining.
* **Finance \& Supply Chain Workflow:** Focuses on procurement and supplier operations with Accounts Payable Operations, Supplier Lifecycle Operations, and Sourcing and Procurement Operations.
* **App Engine Workflow:** Enables AI enhancements for custom applications via Now Assist for App Engine.

Customers activate relevant Now Assist products to access associated skills and improve workflow automation and intelligence.

## Key Considerations and Limitations

* Availability of model providers and Now Assist features varies by region, data center environment, and regulatory market. For example, certain features are limited in FedRAMP, NSC DOD IL5, Australia IRAP-Protected, self-hosted, or restricted environments.
* AI-generated outputs may not always be accurate or complete. Customers are responsible for validating AI results, applying human oversight, and ensuring appropriateness, especially in sensitive domains like healthcare, finance, legal, and security.
* Data used by Now Assist is transferred from customer instances to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) under ServiceNow's compliance policies.
* ServiceNow collects input, output, and editing data to enhance AI models and products, but customers can opt out of future data collection if desired.
* Users must comply with ServiceNow's AI Acceptable Use Policy, which governs responsible use of AI features.

## Practical Impact for ServiceNow Customers

Now Assist empowers ServiceNow customers to embed generative AI capabilities across multiple business and IT workflows for enhanced automation, decision support, and user engagement. It requires careful configuration and validation to ensure AI outputs align with business needs and compliance requirements. Customers should review product availability and data policies for their region and environment before deployment.  
ServiceNow®
Now Assist uses generative AI that is designed to enhance user productivity and efficiency through conversation and proactive experiences.
<br />

## Get started {#platform-now-assist-landing__section_wdy_2jh_syb}

|-|-|-|
| [ExploreLearn more about Now Assist on the ServiceNow AI Platform.](https://www.servicenow.com/docs/fv63D~OQO9AZCfrbvJBuug "Learn how Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively.") | [ConfigureExplore, configure, use, and analyze generative AI features and skills.](https://www.servicenow.com/docs/~fbrpMgaJ6df0iCmtGlePA "The AI Admin Hub console provides quick and effortless access to the important information that you need to set up, configure, and monitor Now Assist applications and features.") | [AnalyzeAnalyze and monitor Now Assist performance.](https://www.servicenow.com/docs/EEnrxDdVPNAU6FzSlZbWXA "Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities offered under Now Assist.") |
| [Now LLM Service model updatesLearn about the Now LLM Service models.](https://www.servicenow.com/docs/gN5WHiw7048S7cyNYQLQgg "Review these updates to learn which model providers and models are available for your skills and agents. Review the model cards for information about how each model is intended to be used.") | [Generative AI ControllerCustomize your gen AI experience on the ServiceNow AI Platform with the Generative AI Controller.](https://www.servicenow.com/docs/ZKN~XlUb7MlSAiOD6aMUIw "Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows.") | [ReferenceLearn about user roles, data usage policy, and domain separation in Now Assist.](https://www.servicenow.com/docs/OBJzXoIa~RAPLUjTSeehAw "Reference topics include information about user roles, data usage, and domain separation for Now Assist.") |
[ ]

{#platform-now-assist-landing__table_xdy_2jh_syb}  
Important:  
* Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#platform-now-assist-landing__na-in-country-notice}
* Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#platform-now-assist-landing__na-restricted-envs-notice}
* Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#platform-now-assist-landing__na-standalone-language-notice}
* Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases.
{#platform-now-assist-landing__ul_j3b_4vd_wcc}

## Now Assist products and skills {#platform-now-assist-landing__section_wk2_brf_s1c}

The Now Assist framework is supported across the ServiceNow AI Platform. To use Now Assist skills, activate one or more of the following Now Assist products.{#platform-now-assist-landing__table_bdm_bpk_rcc__entry__3}

| Workflow | Business areas | Available products |
|-|-|-|
| Technology | The Technology workflow includes IT applications, such as IT services and operations, managing your strategy to deliver products and services, and platform security. | * [ServiceNow Otto for Collaborative Work Management (CWM) (CWM)](https://www.servicenow.com/docs/access?context=now-assist-for-cwm-landing&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [ServiceNow Otto for Enterprise Architecture (EA)](https://www.servicenow.com/docs/access?context=now-assist-ea&version=yokohama&pubname=yokohama-application-portfolio-management&ft:locale=en-US) * [ServiceNow Otto for Operational Sustainability (formerly ESG)](https://www.servicenow.com/docs/access?context=now-assist-for-esg&version=yokohama&pubname=yokohama-environmental-social-governance&ft:locale=en-US) * [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) * [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Operational Technology (OT) Manager Foundation](https://www.servicenow.com/docs/access?context=now-assist-for-otm-landing&version=yokohama&pubname=yokohama-operational-technology&ft:locale=en-US) * [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [ServiceNow Otto for Software Asset Management (SAM)](https://www.servicenow.com/docs/access?context=now-assist-sam&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) * [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) * [ServiceNow Otto for Third-party Risk Management (TPRM)](https://www.servicenow.com/docs/access?context=now-assist-tprm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) * [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) {#platform-now-assist-landing__ul_mjw_n3l_rcc} |
| Customer | The Customer workflow includes applications that support customer service, including field service, financial services, telecommunications and media, and the public service sector. | * [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) * [ServiceNow Otto for Field Service Management (FSM)](https://www.servicenow.com/docs/access?context=now-assist-fsm&version=yokohama&pubname=yokohama-field-service-management&ft:locale=en-US) * [ServiceNow Otto for Financial Services Operations (FSO)](https://www.servicenow.com/docs/access?context=now-assist-for-financial-services-operations&version=yokohama&pubname=yokohama-financial-services-operations&ft:locale=en-US) * [ServiceNow Otto for Order Management](https://www.servicenow.com/docs/access?context=now-assist-order-management&version=yokohama&pubname=yokohama-order-management&ft:locale=en-US) * [ServiceNow Otto for PSDS](https://www.servicenow.com/docs/access?context=now-assist-for-psds&version=yokohama&pubname=yokohama-government-industry&ft:locale=en-US) * [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) {#platform-now-assist-landing__ul_otc_fkl_rcc} |
| Employee | The Employee workflow supports HR Service Delivery and Employee Experience features. | * [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [ServiceNow Otto for Health and Safety](https://www.servicenow.com/docs/access?context=now-assist-hs-landing&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [ServiceNow Otto for Legal Service Delivery (LSD)](https://www.servicenow.com/docs/access?context=now-assist-lsd-landing&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) * [Now Assist for WSD](https://www.servicenow.com/docs/access?context=now-assist-wsd-landing&version=yokohama&pubname=yokohama-employee-service-management&ft:locale=en-US) {#platform-now-assist-landing__ul_byc_54c_vcc} |
| Creator | The Creator workflow supports a variety of Platform tools and builders, including the following: * App Engine Studio * ServiceNow AI Platform scripting * Platform Analytics * Service Catalog * Workflow Studio * RPA Hub * Process Mining {#platform-now-assist-landing__ul_oqd_1qk_rcc} | [Now Assist for Creator](https://www.servicenow.com/docs/access?context=now-assist-for-creator-landing&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US) |
| Finance \& Supply Chain | The Finance \& Supply Chain workflow supports purchase requisitions, sourcing requests, and request for products or services. | * [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [ServiceNow Otto for Supplier Lifecycle Operations (SLO)](https://www.servicenow.com/docs/access?context=now-assist-slo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) * [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) {#platform-now-assist-landing__ul_wkc_bqc_vcc} |
| App Engine | The App Engine workflow supports App Engine products and offerings so that you can enhance your custom applications with AI. | [Now Assist for App Engine](https://www.servicenow.com/docs/access?context=add-ai-to-custom-apps-with-now-assist-for-app-engine-enterprise&version=yokohama&pubname=yokohama-application-development&ft:locale=en-US) |
[Table 1. Now Assist products]

{#platform-now-assist-landing__table_bdm_bpk_rcc}

For a complete list of Now Assist skills and their workflows, see [Now Assist skills](https://www.servicenow.com/docs/FhfSBpuVU5fE_XfziLlDrA "Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows.").

## AI limitations {#platform-now-assist-landing__id_mpg_qgn_xyb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#platform-now-assist-landing__p_kv2_nfg_h1c}

## Data processing {#platform-now-assist-landing__id_w3h_qgn_xyb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#platform-now-assist-landing__p_lv2_nfg_h1c}

## Data collection {#platform-now-assist-landing__id_qcq_4gn_xyb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/Q15NLT0qXVlMQ5LCB8IgOg "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#platform-now-assist-landing__p_jv2_nfg_h1c}