---
sourceDocument: Yokohama IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-asset-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Operations view

# Operations view {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Operations View

The Operations view in the Cloud Cost Management Workspace allows you to manage recommendations, cost usage tags, and various administrative tasks.
Access it through Workspaces \> Cloud Cost Management Workspace \> Operations.
Note that if you have the insightsowner role, only accounts assigned to you will be visible.
Show full answer Show less  

## Key Features

* **Recommendations:** Analyze potential savings through various categories:
  * **Rightsizing:** View potential savings by service category and manage resources accordingly.
  * **Unused Resources:** Identify and manage resources that are not being utilized, potentially saving costs.
  * **Reservation/Saving Plans:** Evaluate upfront costs and savings from reserved instances.
  * **Business Hours:** Understand savings related to business hours vs. non-business hours.
* **Cost Usage Tags:** Associate resource usage with business entities and manage tag categories and names.
* **Administration:** Create and manage service accounts, credentials, and scheduling for billing and price sheet downloads across AWS, Azure, and Google Cloud.
* **Global Exclusions:** Exclude specific resources from reports to maintain data accuracy.
* **Job Executions:** Monitor job execution details for various tasks like billing downloads and price sheet downloads.
* **Multi-Currency Setup:** Configure currency preferences for users to view cost data in their desired format.

## Key Outcomes

Utilizing the Operations view enhances your ability to track potential savings, manage resource usage effectively, and streamline administrative processes across cloud platforms. By leveraging the insights and tools available, you can ensure optimized cloud spending and improved financial management within your organization.  
Use the Operations view in the Cloud Cost Management Workspace to view and manage recommendations, cost usage tags, and administration-related operations.  
Important:  
If you have the insights_owner role, only the accounts that are assigned to you appear in the filters and data.

You can access the Operations view by navigating to WorkspacesCloud Cost Management WorkspaceOperations.  
The Operations view includes the following categories of tasks:

* Overview: View your total savings by recommendation type and the number of recommendations to review, which are grouped by their state.
* Recommendations: View the savings of your cloud assets by recommendation type such as Rightsizing, Unused resources, Reservation/Saving plans, and Business hours. Select the recommendation type to view detailed reports and act accordingly:
  * Rightsizing: View the total potential savings by service category, total potential savings by change group, number of resources that are scheduled, completed, declined, failed, and excluded for rightsizing. You can also exclude or schedule resources for rightsizing resources, configure the rightsize settings, and create service category metrics. For more information, see [Resize resources with Rightsizing](https://www.servicenow.com/docs/l8oH~aEOKePX0amSdtdxjQ "Gain better visibility of resource usage by identifying your over-provisioned or underused resources, configuring rightsizing operations, implementing rightsizing recommendations, and performing various rightsizing operations.").
  * Unused resources: View the total potential savings by service category, total potential savings by change group, number of unused resources that are scheduled, completed, declined, failed, and excluded. You can also exclude or schedule unused resources to identify resources that are wasting money because they aren't used, configure the unused settings, and create unused recommendations. For more information, see [Manage unused resources](https://www.servicenow.com/docs/mb~GGNlEn8dW6RqsimnfSA "Reduce cost by identifying the unused resources and scheduling jobs to power-off or terminate the unused resources.").
  * Reservation/Saving plans: View upfront cost to reserve, overall RI utilization percentage, potential savings by service category. You can accept or decline the recommendations for reserved instances. For more information, see [Reduce resource cost with Reservation Plans](https://www.servicenow.com/docs/OY0pa10fHQmpZNM6laRw_g#reserve-plan-using "View the Reserved Instances (RI) report, implement recommendations, and configure processes to convert on-demand payment plans to reservation plans, and save the cost of your resources.")
  * Business hours: View the total potential savings by service category, total potential savings by change group, business hour against non-business hour spend, and number of resources that are scheduled, completed, declined, failed, and excluded from business hour policies. You can also exclude resources from the policies. For more information, see [Improve resource usage with Business hours](https://www.servicenow.com/docs/3Io9firyr7iKdqpriHh1aw "Improve resource usage and reduce your cloud spend by running resources during the specified business hours.").
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* Cost usage tags: Associate resource usage with particular business entities. For more information, see [Tags and tag categories](https://www.servicenow.com/docs/7taUQcWkjLO~cnbE5GVhZg "Tag categories in the Cloud Cost Management application enable grouping multiple tag names under a single category, making it simpler to track costs against specific business entities. In the provider portal, you can define cost tags to associate resource usage with specific business entities. For example, the Application, Test, and QA tags represent cost centers.").
  * Tag categories: Create and update tag categories.
  * Tag names: Create tag names for the tag categories.

  {#operation-view-ccm-ws__ul_xgz_qvg_fxb}For more information, see [Create and update a tag category](https://www.servicenow.com/docs/gkn_kzBjkDpGYYVokQwTPA "Create a tag category to enable multiple tag names for representing costs against a single business entity. For example, multiple users might independently have created the tag names \"App\", \"AppService\", and \"appl\" to indicate applications. With a tag category of \"Application\", any costs for items tagged App, AppService, or appl are correctly assigned as costs against an application.").
* Administration
  * Service accounts: Create service accounts for AWS, Azure, and Google to store the credentials and access information for your account.
    * [Add an AWS service account](https://www.servicenow.com/docs/yXS9LcoygZ0dV9NW1P9gQQ "Add an AWS service account to store the credential and access information.")
    * [Add a Microsoft Azure government service account](https://www.servicenow.com/docs/spwNwGpx8TsosBGa9YRlhw "Add a Azure GovCloud service account to store the credential and access information. The government service account is designed specifically for U.S. government agencies and their authorized partners.")
    * [Add a Google Cloud service account](https://www.servicenow.com/docs/X6Mugw2h4Mjdtc~vBlN0jg "Add a Google Cloud service account to store the credential and access information.")
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  * Credentials: Create credentials for accessing AWS, Azure, and Google accounts.
    * [Set up access to AWS billing and usage data](https://www.servicenow.com/docs/XWTt8KqYYvPXm3q34bTqEA "Set up access to AWS billing and usage data by following the steps.")
    * [Set up access to Microsoft Azure billing and usage data](https://www.servicenow.com/docs/iry2rwulwdwxDuyKccUjBg "Set up access to Microsoft Azure billing and usage data depending on your agreement type.")
    * [Set up access to Google Cloud billing and usage data](https://www.servicenow.com/docs/dQCnGQoDywK8bQPUA6QeYQ "Set up access to Google Cloud Platform (GCP) billing and usage data by following the steps.")
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  * Billing download jobs: View, manage, and schedule the jobs that download billing data for AWS, Azure, and Google.
    * [Schedule and manage the jobs that download AWS billing data](https://www.servicenow.com/docs/trqPRP0Qo~Hihnf2APyJJA "Billing Download jobs download, organize, and store billing data for your payer account on the schedule that you specify. The system analyzes the data to generate reports and to make recommendations for changes in your cloud operations that can lead to cost savings.")
    * [Schedule and manage the jobs that download Azure billing data](https://www.servicenow.com/docs/GEAcfxZU3kzh1~AJhISzZQ "Billing Download jobs download, organize, and store billing data for your payer account on the schedule that you specify. The system analyzes the data to generate reports and to make recommendations for changes in your cloud operations that can lead to cost savings.")
    * [Schedule and manage the jobs that download Google Cloud billing data](https://www.servicenow.com/docs/RAAEOvmncIn~3k43XuSn9Q "Billing Download jobs download, organize, and store billing data for your payer account on the schedule that you specify. The system analyzes the data to generate reports and to make recommendations for changes in your cloud operations that can lead to cost savings.")
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  * Price sheet download jobs: View, manage, and schedule the jobs that download the price sheet for AWS, Azure, and Google.
    * [Schedule and manage the Cloud Cost Management jobs that download AWS price sheets](https://www.servicenow.com/docs/3Avus0Ag1ivTqw1DiS4ivA "A Price Sheet Download job downloads and stores price sheet data. The Rightsizing and Unused resources processes use price sheet data when generating recommendations.")
    * [Schedule and manage the Cloud Cost Management jobs that download Microsoft Azure price sheets](https://www.servicenow.com/docs/_dYO2obTwYcvyxvuCukyZg "A Price Sheet Download job downloads and stores price sheet data. The Rightsizing and Unused resources processes use price sheet data when generating recommendations.")
    * [Schedule and manage the Cloud Cost Management jobs that download Google Cloud price sheets](https://www.servicenow.com/docs/fVP3oUtKhl_Ig4Fyr7Ge4g "A Price Sheet Download job downloads and stores price sheet data.")
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  * Business hours schedules: Create a schedule for business hours. For more information, see [Create Business hours schedule](https://www.servicenow.com/docs/QSJFhfZsHSvj2_wmdj4fGA "Create and apply a Business hours schedule to the cloud resources for enforcing the on/off schedule.").
  * Unassigned resources: View list of unassigned resources and details of the resources such as provider, region, CMDB CI, service account and category, and SyS ID.
  * Global exclusions: Exclude resources for ensuring that cost data for a particular resource doesn't appear in a report. For more information, see [Exclude a resource from all Cloud Cost Management reports](https://www.servicenow.com/docs/Tm659gujZzbrJSzF9Z7ydQ "To ensure that cost data for a particular resource doesn’t appear in a report, you exclude the resource by adding it to the Excluded Resources list.").
  * Job executions: View the job execution details of the following:
    * Billing download
    * Price sheet download
    * Spend
    * Budget
    * Rightsizing/Unused
    * Business hour
    * Unassigned
    * Reservation plan
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  * Account to owner mappings: Set up or update ownership of service accounts. For more information, see [Assign service accounts to an insights_owner](https://www.servicenow.com/docs/1SrRl4wvYpx1kwTElJ6Ojg "Assign ownership of one or more service accounts and, optionally, the related CIs to users that have the insights_owner role. An insights_owner can define jobs and policies and can view data for owned service accounts.") and [Update or reassign insights_owner privileges](https://www.servicenow.com/docs/pRXCsA1EazpMox2eAqGnfQ "Assign ownership of one or more service accounts and, optionally, the related CIs to users that have the insights_owner role. An insights_owner can define jobs and policies and can view data for owned service accounts.").
  * View insights owners: View the list of insights owner and also create a cloud service account. For more information, see [View the service accounts owned by an insights_owner](https://www.servicenow.com/docs/1deAFopgbHj6IG89A0aQ4Q "View the list of users that have the insights_owner role and the service accounts that each owner owns.").
  * AWS price discounts: View and specify the provider discount rate for each service account. For more information, see [Specify rate discounts to enable accurate pricing for Rightsizing recommendations](https://www.servicenow.com/docs/K7XhMuzRcXMsw5JVkzblEA "To generate an accurate Rightsizing recommendation, the system analyzes usage data for the last 14 days, obtains prices from the price sheet data tables, and then applies appropriate discounts. To enable the calculations, specify the provider's discount rate for each service account.").
  * AWS Gov account mappings: Create mapping of AWS Gov account to a linked service account. For more information, see [Create AWS Gov accounts mapping](https://www.servicenow.com/docs/wHsGTFkYF6s7gX~ImZspEw "Create an AWS GovCloud account mapping with an associated standard AWS account to enable Cloud Cost Management to consolidate usage data and provide accurate cost recommendations across your government cloud environment.").
  * Shared cost allocation policies: Create, update, and view shared cost allocation policies with  different allocation types to split the cost of shared cloud resources among various business lines. For more information, see [Create or update a shared cost allocation policy](https://www.servicenow.com/docs/KTZBm0dOfWQpzPfEwcjT7g "Create a shared cost allocation policy with  different allocation types to split the cost of shared cloud resources among various business lines.").
  * Multi-currency setup: Set up or update the currency options for Cloud Cost Management users to view their cloud cost and usage data in their preferred currency. For more information, see [Set up or update preferred currency options](https://www.servicenow.com/docs/XVCLYSynsoG9HZ01fPeORw "Set up or update the preferred currency options for your cloud cost and usage data to gain reporting flexibility. These currency options become available for Cloud Cost Management users to choose from.").  
    Note:  
    This option is available with Cloud Cost Management version 10.0.0 or later.
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* My preferences - Currency preference: Set up your preferred display currency for the dashboard widgets, recommendations (rightsizing, business hours, unused resources, reservation, and savings plan), budgets, and billing data. For more information, see [Choose preferred currency for cost and usage data](https://www.servicenow.com/docs/0fZXSa~XZJg3DyA_bwWa6w "Choose your preferred currency from the available options that will be shown for all the billing and usage data. The currency that you choose becomes the display currency on all the dashboard widgets, recommendations (rightsizing, business hours, unused resources, reservation/savings plan), budgets, and billing data.").  
  Note:  
  This option is available with Cloud Cost Management 10.0.0 or later.
* Tools - Compare MetricBase with Spend data: Compare MetricBase (Clotho) data with your Spend data for Amazon Web Services (AWS), Azure, and Google Cloud Platform (GCP) and easily diagnose and troubleshoot Cloud Cost Management billing issues. For more information, see [Compare MetricBase data with spend data](https://www.servicenow.com/docs/IPQ1pMcQne7YLLdw3939PA "Compare MetricBase (Clotho) data with your Spend data for Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP) to diagnose and troubleshoot Cloud Cost Management billing issues.").  
  Note:  
  This option is available with Cloud Cost Management version 8.0.0 or later.
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*[\>]: and then