--- sourceDocument: Yokohama IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-asset-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Work with hardware normalization # Work with hardware normalization {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Asset Management Hardware Model Normalization enables users to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service. The Normalization Data Services Client (com.glide.data_services_canonicalization.client) plugin is also activated when you activate the Hardware Model Normalization plugin. Note: This documentation is for Hardware Model Normalization. For additional information on Asset Management, see the [Asset Management documentation](https://www.servicenow.com/docs/access?context=c_AssetManagement&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US). ## Scheduled jobs {#Work-with-hardware-normalization__section_vvf_rpj_cjb} To standardize your hardware and consumable models, the asset data must be normalized. You can manually update the model records with the normalization content, or you can compare your data against the Hardware Asset Management Content Service. The HAM- Hardware Normalization scheduled job runs daily. This job does not add, remove, or merge models, nor does it modify original fields like Model Name, Manufacturer, or Model Number. It only updates the normalization-related fields for existing models, such as Normalized Product, Normalized Manufacturer, Normalized Model, and so on. Content from the Hardware Model Normalization Content Service is pulled into the ServiceNow AI Platform. Use the Asset Job Log (asset_job_log) table to review the status of the scheduled job. The normalization status of models can be reverted by clicking Revert Normalization on the model. Any normalization that occurred on the model gets reverted and the rule gets deactivated. When the scheduled job runs, the models are processed with the active rules and the status is updated. The scheduled job generates hardware and consumable model reports. These reports identify the overall status of your models and provide a breakdown of the normalization status. The following reports are included. * Hardware Product Overall Normalization Status * Consumable Product Overall Normalization Status * Hardware Model Normalization Status * Consumable Model Normalization Status {#Work-with-hardware-normalization__ul_cqx_5n2_hjb} * **[Opt-in to the Hardware Asset Management Content Service](https://www.servicenow.com/docs/tnlPSfOpmhTHHOH3ubvJ_g)** Opt in to the Hardware Asset Management Content Service to improve the normalization process by sharing hardware and consumable model data from your organization with ServiceNow. * **[Import and export content data](https://www.servicenow.com/docs/e9yBE52vSrt0f8raiIbTzg)** Import content data from or export content data to the Hardware Asset Management content library service to support hardware normalization of asset models. On-premise users can import or export data via a zip file using the Manage Hardware Library module. * **[Create a hardware or consumable model](https://www.servicenow.com/docs/kKGiaMzEOTTZhViBUMxrZQ)** To begin tracking your hardware and consumable assets, create a hardware or consumable model. Then, add lifecycle information to keep track of the lifecycle phase of your model. * **[Copy a hardware model from the Content lookup portal](https://www.servicenow.com/docs/u33unn5Y24i~CK6BbLztbw)** Copy a hardware model record from the Content lookup portal to add a new model entry to the Product Model \[cmdb_model\] table. * **[Normalize hardware and consumable models](https://www.servicenow.com/docs/pme35tXaGr5MrXpcNXbMtQ)** After you have created your hardware and consumable models, normalize the information of the model. * **[Revert normalization of hardware and consumable models](https://www.servicenow.com/docs/9lyKZPr47UEXd1nKMGnlWw)** Revert the normalization of hardware and consumable models in the Hardware Asset Workspace. * **[Add a custom product](https://www.servicenow.com/docs/gXKVJ9AnfQNyE6v8gyCyqw)** If you have a product that is not represented in the Asset Management Content Service yet, you can create a custom product. * **[Add a custom hardware model](https://www.servicenow.com/docs/MUms8KbnhBYFTr~2mDzaQA)** If you have a hardware model that isn't represented in the Asset Management Content Service yet, you can create a custom model. **Related concepts** * [Manage your inventory through pallet assets](https://www.servicenow.com/docs/iq4UZsw5LtUn1aieqL0kgA "Manage your inventory effectively using pallet assets.") * [Manage loaner assets](https://www.servicenow.com/docs/IbS3E8jAB2QOCBoeQQ2z6g "Request a loaner asset or consumable for a short period. You can also prepare the loaner asset or consumable for deployment and reclamation by using loaner asset tasks. Deploy the loaner asset or consumable for a specific period, and reclaim it on the return date.") * [Donate assets to charity organizations](https://www.servicenow.com/docs/ioC4fbP4leDpNbmYokDt9A "Use the Asset Donation flow to donate hardware and consumable assets of your organization to charity organizations.") * [Manage RMA requests](https://www.servicenow.com/docs/19TuB3u7r2K1X_8S2rUm5w "Initiate a Return Merchandise Authorization (RMA) process by submitting an RMA request to initiate an RMA process with your vendor. You can repair or replace a faulty asset.") * [Audit hardware asset inventory](https://www.servicenow.com/docs/FHA_ENugBbcTL2HQJpk2UA "Perform scheduled or blind audits of stockrooms and other locations, such as offices or datacenters, to confirm accurate inventory information.") * [Reclaim hardware assets](https://www.servicenow.com/docs/ff0WIAQsKseEEqosl8GFzg "Reclaim hardware assets efficiently and store them in the inventory, reassign, send it for repair, or dispose of as required.") * [Manage the lifecycle of hardware models with calculated lifecycle templates](https://www.servicenow.com/docs/ggTnx8x12HG5KidjBPORWw "Manage the complete lifecycle of hardware models by creating calculated lifecycle templates and associating these templates with the models.") * [Receive asset warranty details from Lenovo](https://www.servicenow.com/docs/ld8Ep2OnEPBSasS~G964Yw "Connect to the Lenovo Warranty API and get the warranty details of your hardware assets.") * [Manage stockrooms](https://www.servicenow.com/docs/4v6STCtaioHBKIIuHS8FGA "Manage the assets in the stockroom by using appropriate stock rules, service locations, and distribution channels.") * [Track shipments using the integration framework](https://www.servicenow.com/docs/KmcO60dokkwJs6CEwkZQqQ "Track your shipments in real time by integrating your ServiceNow instance with your third-party carrier's application through the integration framework provided by the IT Asset Management application.") * [Assess performance of Hardware Asset Management](https://www.servicenow.com/docs/~C5wJWS3sMERlXHYwYBE5Q "Track the success of the Hardware Asset Management application in your instance by creating success goals. You can also create a success goal category for a success goal and track the success of your goals by creating success activities.") * [Manage refresh of assets using Zero Touch Refresh](https://www.servicenow.com/docs/v5m0PEpH~8Q6TfMGPlo8zg "Enable your employees to request hardware refreshes through an external vendor by using the Zero Touch Refresh flow on your ServiceNow instance. This process enables you to eliminate having to maintain a local inventory of new assets.") * [Configure the Total Cost of Ownership of assets](https://www.servicenow.com/docs/V12uwyKS1KOq1CIbK06IBw "Configure the Total Cost of Ownership (TCO) of assets by creating rate cards for each task in a Hardware Asset Management workflow.") * [Manage and monitor hardware asset performance](https://www.servicenow.com/docs/C~Ttxj5Me9iFY87CvfZuIQ "Configure settings for asset KPI tracking and monitor asset KPIs using performance reports in the Hardware Asset Workspace.") * [Manage Hardware Asset Management subscriptions](https://www.servicenow.com/docs/04DAHAGGbRM7khshQFnmiA "Save on Hardware Asset Management licensing cost by choosing only the Hardware Asset Management Resource Categories that you use.") * [Manage repair of defective assets in your stockroom in the Hardware Asset Workspace](https://www.servicenow.com/docs/bjV7hg3M30CRXToqGiVWBg "Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow.") * [Manage picking hardware assets within your stockroom for Hardware Asset Management workflows](https://www.servicenow.com/docs/Z_ledU7cLvdBD6sZixq5vw "Enable the Asset pick task explicitly for your stockroom and provide granular location details of the asset to facilitate asset picking within your stockroom.") * [Manage asset put away using the Hardware Asset Workspace](https://www.servicenow.com/docs/ZHz8kb2rGdRwwQXZNwgl_w "Enable the Asset put away task explicitly for your stockroom to put away the assets from the receiving bay in the designated aisle-space. View the open Asset put away task and close it after specifying the aisle-space value to move the asset in the stockroom.") * [Manage hardware asset tasks using the Mobile Agent application](https://www.servicenow.com/docs/FolYGQy9sfaeoSNKqiuKQA "Manage hardware asset tasks such as repair tasks and asset pick tasks using the intuitive Mobile Agent application.") * [Audit your hardware assets by using Asset Attestation](https://www.servicenow.com/docs/wIxFAC39Ctym~qHTWS8ZYw "Improve the asset utilization by auditing the hardware assets assigned to your employees and validating if the employees are using the assigned assets.") * [Hardware Model Normalization](https://www.servicenow.com/docs/XOg~XZIGaZ56tUelRimvpw#hardware-normalization "Asset Management Hardware Model Normalization enables you to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.") **Related tasks** * [Manage asset bundles from your inventory](https://www.servicenow.com/docs/K75hJWugyFVUpv1yAcA7pw "Create asset bundles from existing assets in your inventory to track, reserve, or deploy a group of assets as a single entity.") * [Use Advanced Shipment Notification](https://www.servicenow.com/docs/c_SjWXIyOTmq6eXKKh8K1g "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.") * [Create an inventory stock order request](https://www.servicenow.com/docs/0jHDtYUQ8XceEZh9TwKEbg "Create an inventory stock order request so that you can order new hardware in bulk for your stockrooms. After your request is approved, the Hardware Stock Order flow takes you through the process of requesting, sourcing, and receiving your order.") * [Create a disposal order](https://www.servicenow.com/docs/oCg4BHTD_8TpP0r_~5r1AQ "Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.") * [Use a hardware asset request flow](https://www.servicenow.com/docs/DN56yCepDvmTSmDqWs0eHA "Use a hardware asset request flow for requesting, sourcing, and deploying hardware catalog items from the Service Catalog application.") * [Request a Hardware Asset Refresh](https://www.servicenow.com/docs/zE1~KXdyfMvHG~PfK4uWRw#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.") * [Manage your expiring contracts for leased hardware assets](https://www.servicenow.com/docs/BaedmUPySB~oYdqixcg47g "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.") * [View RFID information of assets](https://www.servicenow.com/docs/stEu4ToiqwySrD8FsNZVUQ "View the Radio Frequency Identification (RFID) information of assets to manage and locate important assets easily.") * [Track asset location using indoor maps](https://www.servicenow.com/docs/_BN4ROaP_1waFB3NCk46PQ "Locate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within your campuses, buildings, floors, and places.") * [Acknowledge receipt of assets on the Employee Center portal](https://www.servicenow.com/docs/Ydao6ETyfvO9CbH2E3ocDA "After receiving hardware or consumable assets that were in transit and reserved for you, confirm their receipt on the Employee Center portal.") * [Update associated Decision tables for HAM flows](https://www.servicenow.com/docs/oWItldqLwtnGRRT3h~5hLQ "Update associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.")