---
sourceDocument: Yokohama IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-asset-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Connect your ServiceNow instance with a shipping carrier application

# Connect your ServiceNow instance with a shipping carrier application {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Associate a shipping carrier with an integration profile to connect your ServiceNow instance to the carrier application.

## Before you begin

Make sure that the shipping carrier that you want to associate with an integration profile has a shipping carrier record. For more details, see [Create a shipping carrier record](https://www.servicenow.com/docs/bpjMRDmrhdWqzsaigXDElA "Create a shipping carrier record used to associate the carrier with an integration profile.").

Role required: admin or domain_admin

## About this task

A shipping carrier can be associated with only one active integration profile.

## Procedure

1. Navigate to AllHardware Asset WorkspaceAsset operations.
2. From the Shipment list, select Carrier integration profiles.
3. Select the carrier integration profile that you want to associate with a shipping carrier.  
   Note:  
   The third-party carrier application automatically inserts records into the Carrier integration profiles list. If the integration profile associated with your carrier isn't listed, make sure that the prerequisites for the integration with the carrier are fulfilled. For more information, see [Managing shipments by integrating with third-party carrier applications](https://www.servicenow.com/docs/vRKYmvt5nuucW~a604Nzxw "You can check the status of your shipments in real time by integrating your ServiceNow instance with a third-party carrier application using the integration framework provided by the IT Asset Management application.").
4. Select the Shipping Carriers tab.
5. Associate the shipping carrier with the carrier integration profile.
   1. Select Add.
   2. In the Add carriers dialog box, select the carrier and select Add.  
      Note:  
      If the carrier you intended to associate is not listed, it likely is already associated with an integration profile.
   {#associate-shipping-carrier-int-profile__substeps_x5j_yjq_zxb}

## Result

The shipping carrier is associated with the profile and the carrier details are shown in the Shipping Carriers tab.
**Related concepts**   

* [Creating an integration script include for third-party carrier applications](https://www.servicenow.com/docs/6opp1WgVssGWLmDT0i8Cfw "In order to integrate with a ServiceNow instance, a third-party carrier application must have a script include that extends the base class ITAMShipmentIntegration script on its ServiceNow instance to receive the shipment tracking number from the customer's ServiceNow instance and respond with the carrier-related details.")
* [Stale shipments](https://www.servicenow.com/docs/m97lmzeM8xwH6SMYAkVO0Q "Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.")  
**Related tasks**   

* [Remove a shipping carrier from an integration profile](https://www.servicenow.com/docs/wxDV0wEoE8b1YqW3WSbhAw "Remove a shipping carrier that you no longer want to associate with an integration profile.")
* [Create a carrier integration profile](https://www.servicenow.com/docs/zlsS7HuEQtJQ5e8JPbMjAw "Create a carrier integration profile for your carrier by specifying the API and connection details that are used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [View the carrier integration profile details](https://www.servicenow.com/docs/LZqbHaH_zCt5m9RONX2x~Q "View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [Test the integration with the carrier API](https://www.servicenow.com/docs/elbChYMMjriZLMnD6AggBQ "Check the connection with the carrier API to handle any connection issues such as invalid credentials, incorrect tracking details, and issues with the integration script include.")
* [Create a shipping carrier record](https://www.servicenow.com/docs/bpjMRDmrhdWqzsaigXDElA "Create a shipping carrier record used to associate the carrier with an integration profile.")
* [View hardware asset shipment details](https://www.servicenow.com/docs/T2HDKCLajTvB6mO_p2uLHA "View all hardware asset shipment details in a single place in the Hardware Asset Workspace.")
* [Track a hardware asset shipment](https://www.servicenow.com/docs/TvKJy1sCGKZp_iZLt0WuJw "Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.")

*[\>]: and then