---
sourceDocument: Yokohama IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-asset-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create a carrier integration profile

# Create a carrier integration profile {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a carrier integration profile for your carrier by specifying the API and connection details that are used to connect your ServiceNow instance to the third-party shipping carrier application.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllHardware Asset WorkspaceAsset operations.
2. From the Shipment list, select Carrier integration profiles.
3. Select New.
4. On the form, fill in the fields.  
   {#create-carrier-integration-profile__table_ejc_bcz_lxb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the integration profile. |
   | Connection details | Reference to the Connection and Credentials Aliases table that stores the credentials of the customer. Note: Your credentials must be updated in the Connection and Credentials Aliases table so that you're authenticated to connect to the carrier API. |
   | API | Name of the script that has the integration business logic. |
   | Job | Name of the scheduled job that invokes the carrier API to fetch the shipment details. This job is automatically created by a job that runs daily, The ITAM: Process integration profiles and stale shipment job. |
   | Active | Option that indicates the status of the integration profile. Note: You can only deactivate the integration profile but can't delete the integration profile. When an integration profile is deactivated, the associated job that invokes the carrier API is deactivated automatically. |
   [Table 1. Carrier Integration Profile Details form]

   {#create-carrier-integration-profile__table_ejc_bcz_lxb}
5. Select Save.

## Result

The carrier integration profile is created and added to the Carrier integration profiles list.
**Related concepts**   

* [Creating an integration script include for third-party carrier applications](https://www.servicenow.com/docs/6opp1WgVssGWLmDT0i8Cfw "In order to integrate with a ServiceNow instance, a third-party carrier application must have a script include that extends the base class ITAMShipmentIntegration script on its ServiceNow instance to receive the shipment tracking number from the customer's ServiceNow instance and respond with the carrier-related details.")
* [Stale shipments](https://www.servicenow.com/docs/m97lmzeM8xwH6SMYAkVO0Q "Shipments that are delayed due to various reasons such as an incorrect tracking number, the loss of a shipment package during transit, and invalid connection details are considered stale shipments.")  
**Related tasks**   

* [Connect your ServiceNow instance with a shipping carrier application](https://www.servicenow.com/docs/~6XLVsmju4KfUrfmcbXHaA "Associate a shipping carrier with an integration profile to connect your ServiceNow instance to the carrier application.")
* [Remove a shipping carrier from an integration profile](https://www.servicenow.com/docs/wxDV0wEoE8b1YqW3WSbhAw "Remove a shipping carrier that you no longer want to associate with an integration profile.")
* [View the carrier integration profile details](https://www.servicenow.com/docs/LZqbHaH_zCt5m9RONX2x~Q "View the details of the carrier API used to connect your ServiceNow instance to the third-party shipping carrier application.")
* [Test the integration with the carrier API](https://www.servicenow.com/docs/elbChYMMjriZLMnD6AggBQ "Check the connection with the carrier API to handle any connection issues such as invalid credentials, incorrect tracking details, and issues with the integration script include.")
* [Create a shipping carrier record](https://www.servicenow.com/docs/bpjMRDmrhdWqzsaigXDElA "Create a shipping carrier record used to associate the carrier with an integration profile.")
* [View hardware asset shipment details](https://www.servicenow.com/docs/T2HDKCLajTvB6mO_p2uLHA "View all hardware asset shipment details in a single place in the Hardware Asset Workspace.")
* [Track a hardware asset shipment](https://www.servicenow.com/docs/TvKJy1sCGKZp_iZLt0WuJw "Track the progress of your hardware asset shipment that isn't delivered and that has a carrier associated with an active integration profile.")

*[\>]: and then