---
sourceDocument: Yokohama IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-asset-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Exploring Hardware Asset Management

# Exploring Hardware Asset Management {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Learn more about Hardware Asset Management by reviewing the benefits that it can provide for different users in your organization.

## Hardware Asset Management overview {#exploring-ham__section_ehh_scf_vwb}

<br />

Hardware Asset Management enables you to track and manage the end-to-end life-cycle of all your organizational assets such as hardware and consumables. You can simplify every stage of the asset life-cycle with
prescriptive workflows and tasks. Asset tagging, assigning ownership, and location tracking of the asset mitigate the risk of asset loss. Hardware Asset Management can also identify unapproved hardware assets and ensure compliance with established policies and regulations of your organization.

## Hardware Asset Management benefits {#exploring-ham__section_ihh_scf_vwb}

{#exploring-ham__table_jhh_scf_vwb__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Manage your asset life-cycle and keep the asset records accurate and up-to-date through an intuitive, centralized, and single-pane view of the hardware asset estate that directs you to critical Hardware Asset Management priorities and activities. | [Hardware Asset Workspace](https://www.servicenow.com/docs/uvqamhoSfbCOTdrNMsUQQw "The Hardware Asset Workspace is the intuitive and streamlined user interface of the Hardware Asset Management application to manage your hardware assets.") | Executives/Application owners/Asset managers/Inventory users |
| Leverage mobile devices to receive assets into stockrooms and conduct on-site audits for accurate inventory checks. | [Mobile asset scanning](https://www.servicenow.com/docs/uhD2p~LD9gmUOFdFLr3SCg "Use the ServiceNow Mobile and ServiceNow Agent apps to manage your assets.") | Asset managers/Asset administrators/Inventory administrators |
| Streamline your asset life-cycle with pre-built and guided workflows of Hardware Asset Management. | [Asset life-cycle automation](https://www.servicenow.com/docs/EPzS_TS4pRa9FDdv0XuKlA "Automate the update of your asset records throughout its life cycle and remove the effort of manually maintaining asset accuracy.") | Asset managers/Asset administrators |
| Automate Return Merchandise Automation (RMA) processes for assets to be returned, replaced, or repaired. | [Return Merchandise Authorization](https://www.servicenow.com/docs/ci_0qmh8tavBOBepnwbcWg "Return Merchandise Authorization (RMA) is an agreement between a buyer and seller that lets the buyer return or replace a faulty product. The Asset RMA Order catalog item has prescriptive flows to streamline the RMA process.") | Asset managers/Inventory administrators |
| Manage a complex group of assets as a single parent record. | [Asset bundles](https://www.servicenow.com/docs/_mj2pxsqCHxaihQiVBJyyw "Asset bundles help you bundle a group of assets, already in your inventory, as a single entity.") | Asset managers/Asset administrators |
| Automate the process of reclaiming assets assigned to a departing employee. | [Asset reclamation](https://www.servicenow.com/docs/cJP6n_yT9ld_265FXeW6WA#reclaim-asset "Reclaim Asset catalog item integrates Asset Management module with HR module to let you efficiently reclaim assets.") | Employees/Asset managers/Inventory administrators |
| Manage asset donation to charity organizations with workflow. | [Asset donation](https://www.servicenow.com/docs/1y56vLWyNd2BKPzQMdf9NA "You can easily donate hardware and consumable assets in stock in your organization to charity organizations through an Asset Donation Order.") | Employees/Asset managers/Inventory managers |
| Operate stockrooms with greater precision by linking assets to pallets and tracking assets at the aisle and space level. | [Pallets for inventory](https://www.servicenow.com/docs/v8NywV98R9BUgJgEpmmUfQ "Use the Pallet asset class to track and manage assets in your inventory as a group. You can easily move a group of assets between locations or dispose of them as a group.") | Asset managers/Inventory administrators |
| Handle all loaner asset requests and make sure of the timely preparation and deployment of loaner assets. | [Loaner assets](https://www.servicenow.com/docs/SIK7LzUjD8~kcTiiE6776A#loaner-asset "Request a loaner asset or consumable when you need it for a short period of time.") | Employees/Inventory administrators |
| Automate the ordering, asset tagging, and delivery of your employees' hardware asset refresh requests. | [Zero Touch Refresh](https://www.servicenow.com/docs/C5WVg6W6_QuY31m5iTmMYg "Use the Zero Touch Refresh flow to fulfill employee hardware refresh requests through an external vendor without having to maintain new assets in the local stockroom.") | Employees/Asset managers/Inventory administrators |
| Track shipments by creating connections to carriers via APIs. | [Shipment carrier integration](https://www.servicenow.com/docs/vRKYmvt5nuucW~a604Nzxw "You can check the status of your shipments in real time by integrating your ServiceNow instance with a third-party carrier application using the integration framework provided by the IT Asset Management application.") | Administrators/Asset managers/ Inventory administrators |
| Automate and create hardware asset records before they are received. | [Advanced Shipment Notification (ASN)](https://www.servicenow.com/docs/c_SjWXIyOTmq6eXKKh8K1g "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.") | Administrators |
| Request hardware products to be used in the organization, onboard the product, and define the TRM life-cycle phases. | [Manage onboarding of hardware products using Application Portfolio Management](https://www.servicenow.com/docs/e5f2MGWIGy56LPjQqgYY6A "Onboard your hardware products and manage the Technology Reference Model (TRM) life-cycle by using Technology Reference Model (TRM) of Application Portfolio Management along with the Hardware Asset Management application.") | Enterprise architects/Application owners |
| Get defective hardware assets in a stockroom repaired quickly using the Repair flow. | [Repair flow](https://www.servicenow.com/docs/L_xtq66Aw75UzaiJ1FhRDg "Use the Repair flow to get the defective hardware assets in your stockroom fixed so that the repaired assets can be used in different Hardware Asset Management workflows.") | Asset managers |
| Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application. | [Inventory picking for Hardware Asset Management](https://www.servicenow.com/docs/bIDMxySlHxNs32KJfjcz~w "As an inventory user working in large stockrooms, use the Inventory picking feature to pick the assets in the stockroom easily and facilitate the asset pick-up by technicians.") | Inventory users |
| Track asset movement from the receiving bay of the inventory to the designated space within the stockroom using the Asset put away task. | [Managing inventory by putting away assets in the stockroom drop-off location](https://www.servicenow.com/docs/~M1vYxTUayMjUmwTM4qWXw "Use the Asset put away feature to track asset movement efficiently in the inventory.") | Inventory users |
| Enable hardware asset requests to be fulfilled with minimal intervention. | [Zero Touch request flow](https://www.servicenow.com/docs/KsymVjUuE2Atue~MfpKMMg "Fulfill the hardware requests of your employees through an external provider with minimal intervention by using the Zero Touch request flow.") | Employees/ External providers/ Catalog administrators |
| Perform remote asset audits for the required hardware assets irrespective of their locations by using Asset Attestation. | [Asset Attestation](https://www.servicenow.com/docs/OCzvfETUrUetrUA~CzMJng "Use Asset Attestation to maintain accurate details of all the serialized hardware assets that are assigned to your employees.") | Asset managers/ Inventory users/ Employees |
[ ]

{#exploring-ham__table_jhh_scf_vwb}

## Using Guided Setup to implement Hardware Asset Management {#exploring-ham__section_i4s_lgz_12b}

Hardware Asset Management
Guided Setup provides a sequence of tasks that help you configure Hardware Asset Management on your ServiceNow instance. To open Hardware Asset Management guided setup, navigate to AppGuided Setup. For more information about using the Guided Setup interface, see [Using guided setup](https://www.servicenow.com/docs/access?context=guided-setup&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).{#exploring-ham__ph_guided-setup-help}

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