--- sourceDocument: Yokohama IT Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-asset-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Hardware Asset Management subscription # Hardware Asset Management subscription {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The ServiceNow platform uses a licensing method where your organization is charged for using the IT Asset Management application- ServiceNow Hardware Asset Management. Note: You must install Hardware Asset Management from [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to help you automate tasks and simplify work. Get the most out of your asset data to save time and resources with the following prescriptive workflows or features. * [Hardware Asset Workspace](https://www.servicenow.com/docs/uvqamhoSfbCOTdrNMsUQQw "The Hardware Asset Workspace is the intuitive and streamlined user interface of the Hardware Asset Management application to manage your hardware assets.") * [Hardware Asset dashboard](https://www.servicenow.com/docs/yXlq4iQBNVkBwItx4zaYNQ#hardware-asset-management-dashboard "View the key metrics on your hardware and consumable models and assets for the entire asset life cycle in the Hardware Asset dashboard.") * [Hardware Model Normalization](https://www.servicenow.com/docs/XOg~XZIGaZ56tUelRimvpw#hardware-normalization "Asset Management Hardware Model Normalization enables you to normalize the details, such as manufacturer, product, model, and device type, of your hardware and consumable models. Data from the models is compared against the data in the Hardware Model Normalization Content Service.") * [Content lookup portal](https://www.servicenow.com/docs/p~SllFgpa3k1z5zXXomCLQ#content-lookup-ham "The IT Asset Management Content lookup portal gives you visibility into the data stored in the Hardware Asset Management Content Service via an intuitive user interface.") * [Asset life-cycle automation](https://www.servicenow.com/docs/EPzS_TS4pRa9FDdv0XuKlA "Automate the update of your asset records throughout its life cycle and remove the effort of manually maintaining asset accuracy.") * [Hardware asset refresh](https://www.servicenow.com/docs/zE1~KXdyfMvHG~PfK4uWRw#hardware-asset-refresh "Use the Hardware Refresh request flow to track the aged hardware assets that are nearing the end of their life cycle. Replace them with new hardware assets.") * [Hardware disposal](https://www.servicenow.com/docs/oCg4BHTD_8TpP0r_~5r1AQ "Create a disposal order for hardware or consumable assets. You can create a disposal order for an asset reaching its end of life cycle or an asset that is no longer functional.") * [Loaner asset order or asset reservations](https://www.servicenow.com/docs/SIK7LzUjD8~kcTiiE6776A#loaner-asset "Request a loaner asset or consumable when you need it for a short period of time.") * [Return Merchandise Authorization](https://www.servicenow.com/docs/ci_0qmh8tavBOBepnwbcWg "Return Merchandise Authorization (RMA) is an agreement between a buyer and seller that lets the buyer return or replace a faulty product. The Asset RMA Order catalog item has prescriptive flows to streamline the RMA process.") * [Asset lease expiration](https://www.servicenow.com/docs/BaedmUPySB~oYdqixcg47g "Use the lease contract expiration flow and decide on what to do before your leased hardware asset contract expires. Get notifications about the lease contracts that are nearing their expiration dates.") * [Leased asset return](https://www.servicenow.com/docs/bI5_waeA_9fZ7NkMlEvLDQ "Return your hardware asset before the contract expires and avoid paying a penalty.") * [Asset bundles](https://www.servicenow.com/docs/_mj2pxsqCHxaihQiVBJyyw "Asset bundles help you bundle a group of assets, already in your inventory, as a single entity.") * [Advanced shipment notifications (ASN)](https://www.servicenow.com/docs/c_SjWXIyOTmq6eXKKh8K1g "Use Advanced Shipment Notification (ASN) to automate and create asset records when your assets are in transit.") * [Asset donation](https://www.servicenow.com/docs/1y56vLWyNd2BKPzQMdf9NA "You can easily donate hardware and consumable assets in stock in your organization to charity organizations through an Asset Donation Order.") * [Zero Touch Refresh](https://www.servicenow.com/docs/C5WVg6W6_QuY31m5iTmMYg "Use the Zero Touch Refresh flow to fulfill employee hardware refresh requests through an external vendor without having to maintain new assets in the local stockroom.") {#ham-subscription__ul_cx4_v23_3yb} * [Automated asset tasks such as deploy, swap, and retire](https://www.servicenow.com/docs/EPzS_TS4pRa9FDdv0XuKlA "Automate the update of your asset records throughout its life cycle and remove the effort of manually maintaining asset accuracy.") * Mobile * [Asset inventory audit](https://www.servicenow.com/docs/ezaI4IBODZWOmioi9Kzh4A "Create an audit record to audit your inventory to determine the accuracy of your hardware and consumable assets and to optimize the inventory.") * [Asset repair](https://www.servicenow.com/docs/9xJgh~kHrjCX0uIowexMoA "Manage all the repair tasks associated with the defective hardware assets in your stockroom using the intuitive Mobile Agent application.") * [Asset pick task](https://www.servicenow.com/docs/Ga1fqQsRO0S8OmCkaNhLpg "Work on the hardware asset pick tasks assigned to you by using the Mobile Agent application.") * [Asset put away task](https://www.servicenow.com/docs/DEpdIVzKsaPvH8eiZancIA "Scan and put away the assets from the receiving bay in the designated aisle-space using the ServiceNow Agent application.") {#ham-subscription__ul_k1f_cf3_3yb} * [Asset integration - Shipping carrier](https://www.servicenow.com/docs/vRKYmvt5nuucW~a604Nzxw "You can check the status of your shipments in real time by integrating your ServiceNow instance with a third-party carrier application using the integration framework provided by the IT Asset Management application.") * [Pallet assets](https://www.servicenow.com/docs/v8NywV98R9BUgJgEpmmUfQ "Use the Pallet asset class to track and manage assets in your inventory as a group. You can easily move a group of assets between locations or dispose of them as a group.") * [Asset Management Executive Dashboard](https://www.servicenow.com/docs/y1FXn8zN1Apegnz6ZXFAOg#asset-mgmt-exec-dash "Use the Asset Management Executive Dashboard to gain visibility into critical KPIs for Hardware Asset Management, Software Asset Management, and Cloud Cost Management applications via a single dashboard.") * [Contract management and renewal](https://www.servicenow.com/docs/E4pqV6gi6KATKayyTMiU6w "Use the contract renewal workflow to renew contracts that are nearing their expiry date or are already expired. This workflow enables you to renew contracts through a streamlined and managed process.") * [Hardware Asset dashboard](https://www.servicenow.com/docs/yXlq4iQBNVkBwItx4zaYNQ#hardware-asset-management-dashboard "View the key metrics on your hardware and consumable models and assets for the entire asset life cycle in the Hardware Asset dashboard.") * [Content lookup portal](https://www.servicenow.com/docs/p~SllFgpa3k1z5zXXomCLQ#content-lookup-ham "The IT Asset Management Content lookup portal gives you visibility into the data stored in the Hardware Asset Management Content Service via an intuitive user interface.") * [HAM Guided Setup](https://www.servicenow.com/docs/NVEnaRZYHy_FZoXakh7Tsw "Learn more about Hardware Asset Management by reviewing the benefits that it can provide for different users in your organization.") * [Zebra RFID integration](https://www.servicenow.com/docs/~1xna2edjnjl57Mr5penPA "Integrating a Zebra technology Radio Frequency Identification (RFID) system with your ServiceNow instance enables you to identify , track, and manage your hardware asset locations automatically.") * [Service locations](https://www.servicenow.com/docs/fAm6NMRuDaCaz1HLg2md8w "Manage sourcing requests that consume from local stockrooms effectively by associating your stockroom with multiple service locations. Optimize your loaner asset workflow and automated asset tasks by serving multiple locations using a single stockroom.") * [Distribution channels support for Stockroom](https://www.servicenow.com/docs/JrKNAn3g9FLyFhSoNFCVPA "Link two geographically related stockrooms to create a distribution channel and make the distribution of assets more efficient. You can assign a preference order for each channel to source assets to the stockroom.") * [Indoor Mapping capability for Hardware Asset](https://www.servicenow.com/docs/_BN4ROaP_1waFB3NCk46PQ "Locate and track the consumables and hardware, bundle, and pallet assets in your organization by using indoor maps. Indoor maps provide an interactive interface that enables you to visualize the location of your assets within your campuses, buildings, floors, and places.") * [Hardware Asset Management Maturity](https://www.servicenow.com/docs/LPVM27cAXYi7RJFVFbQdBg "Use the Success portal view in Hardware Asset Workspace to track the progress of your Hardware Asset Management (HAM) application with success goals, assign activities to track the success of your goals, and mature your HAM program with predefined maturity items.") * [Asset Total Cost of Ownership](https://www.servicenow.com/docs/NdAVHl9wRvjKExWPzgnU5g "Assets incur costs throughout their life cycle, including initial capital costs and operational costs. Asset Total Cost of Ownership helps Asset managers to understand, analyze, and track the Total Cost of Ownership (TCO) of assets, where the total cost includes initial capital cost and operation cost.") * [Asset Warranty integration with Lenovo](https://www.servicenow.com/docs/nzZG0FLmi7SsY1PXKOhsyA "The Lenovo Asset Warranty Flow enables you to get the warranty information of hardware assets by connecting to the Lenovo Warranty API.") * [Repair flow](https://www.servicenow.com/docs/L_xtq66Aw75UzaiJ1FhRDg "Use the Repair flow to get the defective hardware assets in your stockroom fixed so that the repaired assets can be used in different Hardware Asset Management workflows.") * [Inventory picking](https://www.servicenow.com/docs/bIDMxySlHxNs32KJfjcz~w "As an inventory user working in large stockrooms, use the Inventory picking feature to pick the assets in the stockroom easily and facilitate the asset pick-up by technicians.") * [Zero Touch request flow](https://www.servicenow.com/docs/KsymVjUuE2Atue~MfpKMMg "Fulfill the hardware requests of your employees through an external provider with minimal intervention by using the Zero Touch request flow.") * [Asset Attestation](https://www.servicenow.com/docs/OCzvfETUrUetrUA~CzMJng "Use Asset Attestation to maintain accurate details of all the serialized hardware assets that are assigned to your employees.") * [Put away assets in the stockroom drop-off location](https://www.servicenow.com/docs/~M1vYxTUayMjUmwTM4qWXw "Use the Asset put away feature to track asset movement efficiently in the inventory.") * [Approximated lifecycle and lifecycle code](https://www.servicenow.com/docs/Yh27ZR3qwAN5~0sva5tX0w "Leverage the expanded lifecycle coverage for hardware and consumable models available in the ServiceNow Content library portal when explicit dates from the manufacturer aren’t available. Hardware models with approximated lifecycle dates contain a lifecycle code that indicates the dates are approximate.") {#ham-subscription__ul_dfj_j23_3yb} The following base system features of Core Asset Management are provided with ServiceNow IT Service Management (ITSM) and Customer Service Management (CSM) product. * Asset and model records * Stockrooms * Transfer orders * Purchase orders * Contracts * Mobile asset receiving * Mobile - My Assets {#ham-subscription__ul_z33_c23_3yb}For more information, see [Asset Management](https://www.servicenow.com/docs/access?context=c_AssetManagement&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) and [Manage Hardware Asset Management subscriptions](https://www.servicenow.com/docs/04DAHAGGbRM7khshQFnmiA "Save on Hardware Asset Management licensing cost by choosing only the Hardware Asset Management Resource Categories that you use."). * **[Hardware Asset Management licensing](https://www.servicenow.com/docs/eH_ibj5~xoZtKiZDIxmyNw)** Hardware Asset Management (HAM) licensing enables you to choose the Hardware Asset Management resource categories that you want to use. You can save money by paying only for those categories that you use, and not for categories that you don't use. * **[Licensing framework for Hardware Asset Management solutions](https://www.servicenow.com/docs/tfuaAfh461WAwnIFS9y0PQ)** Manage the subscription units purchased and consumed by your organization for all the Hardware Asset Management solutions with the improved HAM licensing framework. When more than one Hardware Asset Management solution is activated on a ServiceNow instance, any licensable and opted-in resource category is licensed only under one solution. * **[Hardware Asset Management license exclusion](https://www.servicenow.com/docs/lnPs_t8aR8QbCJjW50qciw)** Pay only for the assets using licensed Hardware Asset Management features and exclude an asset for which you don't want to use the licensed features.