---
sourceDocument: Yokohama IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-asset-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Opt-in to the Hardware Asset Management Content Service

# Opt-in to the Hardware Asset Management Content
Service {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Opt in to the Hardware Asset Management Content Service to
improve the normalization process by sharing hardware and consumable model data from your
organization with ServiceNow.

## Before you begin

Role required:

* ham_admin: for non domain separated instance
* ham_admin plus domain_admin: for domain separated instance
{#opt-in-hardware-normalization__ul_o5z_4hs_2mb}

## About this task

By opting in to the Hardware Asset Management Content Service, your data is securely shared with ServiceNow to build the content service repository. Adding to the content service allows more models be normalized automatically. These updates occur weekly.

The content updates are based on data from the hardware and
consumable models, lifecycles, and custom hardware product models sent back to the
Hardware Asset Management
Content Service.

Any data that is retrieved by the content service remains
anonymous and secure, following ServiceNow privacy policies.
After the data has been reviewed, it is properly disposed of.

## Procedure

1. Navigate to AllAssetAdministrationHardware Model NormalizationContent Service Setup.
2. Read the Hardware Asset Management Content Service agreement.
3. Select Yes, I have read and accept the Opt-In Agreement.
4. Click Opt-in.
5. If there is any hardware model, consumable model, or lifecycle data that you want to exclude, toggle the option on the Content Service Setup form.
6. Click Save.

## Opt-in to the Hardware Asset Management Content
Service

Your organization has decided to enable the Hardware Asset Management Content
Service.

Navigate to the Content Service Setup module and review the Hardware Asset Management
Content Service agreement.
Figure 1. Hardware Asset Management Content Service agreement

Select Yes, I have read and accept the Opt-In Agreement to
display the Content Service Setup page.

You decide that you don't want to send hardware model data to the Hardware Asset Management Content
Service. Toggle the button next to Hardware Models to opt out of sending the
hardware model asset data.
Figure 2. Content Service Setup

Click Save.

Your organization has decided that they don't want to send any of their data and they
want to opt-out of the Hardware Asset Management Content
Service. To stop sending your data, toggle all the buttons off.

A message appears verifying that you want to opt-out of using the Hardware Asset Management Content
Service.
Figure 3. Opting-Out of the ServiceNow Content Service

Click Opt-Out.

You are returned to the Hardware Asset Management Content
Service agreement and you can opt back in at anytime.

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