---
sourceDocument: Yokohama IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-asset-management
Release :
- yokohama
ft:locale :
- en-US
ft:publication_title :
- Yokohama IT Asset Management
ft:clusterId :
- itam
bundleId :
- itam
workflow :
- Technology
---
# Integrating with Adobe Workfront
# Integrating with Adobe Workfront {#ariaid-title1}
* Release version: Yokohama
*
* Updated January 30, 2025
*
*  6 minutes to read
Integrating your Software Asset Management application with the Adobe Workfront application enables you to track your software subscriptions and to reclaim unused licenses.
Important:
Minimize security risks and protect information by granting access only to the necessary user or API permissions.{#integrate-with-workfront__table_box__entry__3}
| Process | Required user role in the Adobe Workfront application | Authentication scopes |
|-|-|-|
| Download subscriptions | administrator | None |
| Pull user activity | administrator | None |
| Reclaim subscription | administrator | None |
[Table 1. Minimal user permissions]
{#integrate-with-workfront__box-title}
## Generate a Workfront API key {#ariaid-title2}
Generate an API key for authenticating Workfront API
requests.
### Before you begin
Workfront Role required: administrator
### Procedure
1. From a web browser, open [Adobe Workfront](https://www.workfront.com).
2. Log in using your admin credentials.
Your Adobe Workfront instance opens.
3. On the page header of your Adobe Workfront instance, select the Main Menu icon (![Main Menu icon.]()) and then select Setup.
4. From the left navigation menu of the Setup page, navigate to SystemCustomer Info.
The Customer Info page opens.
5. In the API Key Settings section, select Generate API Key.
Adobe Workfront automatically generates your API key and displays it under Your User's API Key.
6. Copy your API key and save it in a secure location for later use.
7. In the same section, select the time period after which you want the API key to expire from the After creation, API keys expire list.
The default time period is one month.
Note:
You can change this time period at any time. Whenever you change the time period, the newly selected time period begins from the moment that you make the change.
{#generate-workfront-api-key__steps_uwp_4mr_gqb}
## Create a Workfront integration profile {#ariaid-title3}
Create a Workfront integration profile to track software subscriptions
and optimize licensing for your Workfront applications.
### Before you begin
To create a Workfront integration profile, request the Software Asset Management - SaaS License Management plugin
(sn_sam_saas_int) from the [ServiceNow Store](https://store.servicenow.com/).
ServiceNow Role required: sam_integrator or admin
Important:
You must select the Workfront Spoke check box for this integration while installing optional features on the [Application Manager](https://www.servicenow.com/docs/access?context=application-manager&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) page. For more information about choosing the required SaaS applications, see [Request SaaS License Management](https://www.servicenow.com/docs/RP~t713q8QFqVTpJS_PmyA "Request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) so that you can create and manage integrations with your SaaS and Single Sign-on (SSO) applications. You can use these integrations to track license usage and to reclaim unused licenses.").
### About this task
If you're using Software Asset Workspace, the option to create the Workfront integration profile in Core UI is inactive.
### Procedure
1. Navigate to the integration profile.
| Interface | Action |
| Core UI | 1. Navigate to AllSoftware AssetSaaS LicenseDirect Integration Profiles. 2. Select New. 3. Select Workfront Integration Profile. {#create-integration-profile-workfront__ol_ijd_bjk_qtb} |
| Software Asset Workspace | 1. Navigate to License operationsUser SubscriptionsDirect integration profiles. 2. Select New. 3. Select Workfront from the drop-down list. 4. Select Continue. {#create-integration-profile-workfront__ol_wjd_bjk_qtb} |
|-|-|
{#create-integration-profile-workfront__choicetable_o3p_z3k_qtb}
2. On the form, fill in the fields.
{#create-integration-profile-workfront__table_v44_nq1_wmb__entry__2}
| Field | Description |
|-|-|
| Display Name | Name of the integration profile. For example, Workfront Integration. |
| Status | Status of the integration profile. * If you have not published the integration profile, this field is automatically set to Draft. * If you have already published the integration profile, this field is automatically set to Published. {#create-integration-profile-workfront__ul_wpy_zvq_dcc} |
| Profile Type | Type of integration profile. This field is automatically set to Workfront Subscription. |
[Table 2. Integration Profile form]
{#create-integration-profile-workfront__table_v44_nq1_wmb}
3. Review the required user roles or API permissions specified in the Vendor configuration field for each process to minimize security risks and optimize SaaS licenses.
Note:
For more information, see [Minimal user permissions](https://www.servicenow.com/docs/0Thkhk6irfKbW3XzlqnROQ#integrate-with-workfront "Integrating your Software Asset Management application with the Adobe Workfront application enables you to track your software subscriptions and to reclaim unused licenses.") table.
1. In the Download Subscription Subflow section, verify that the Subflow field is set to Workfront Download Subscriptions.
Note:
The Download subscriptions check box is selected by default and you can't clear it.
2. In the Calculate Activity Subflow section, verify that the Subflow field is set to Workfront Update User Activity.
Note:
The Download Activity check box is selected by default. If you clear it, the activity scheduled job SAM - Refresh \ Activity isn't created.
3. In the Reclaim Subscription Subflow section, verify that the Subflow field is set to Workfront Reclaim Subscription.
Note:
The Reclaim subscriptions check box is selected by default. If you don't want to reclaim subscriptions, you can clear this check box. If you clear it, the removal candidates are created but the reclaim subscription subflow isn't triggered or the reclamation process isn't initiated.
{#create-integration-profile-workfront__substeps_rcm_pwm_vcc}
4. Select Save.
Your ServiceNow instance creates a draft integration profile.
The Connection \& Credential field appears and is automatically set to
sn_workfront_spoke.Workfront.
5. Open the connection \& credential aliases record by selecting the preview icon (![Preview icon.]()) next to the Connection \& Credential field and then selecting Open Record in the record preview.
6. On the Connection \& Credential Aliases form, select the Create New Connection \& Credential related link.
7. In the Create Connection and Credential dialog box, fill in the fields.
{#create-integration-profile-workfront__table_xd2_qht_lnb__entry__2}
| Field | Description |
|-|-|
| Connection Information ||
| Connection Name | Name of the Workfront connection. This field populates automatically. |
| Connection URL | URL for the connection. Enter https://<domain-name>.my.workfront.com, where \<domain-name\> is your company subdomain. |
| Credential Information ||
| API Key | API key for your Workfront applications. Enter the same API key that you generated in [Generate a Workfront API key](https://www.servicenow.com/docs/0Thkhk6irfKbW3XzlqnROQ#generate-workfront-api-key "Generate an API key for authenticating Workfront API requests."). |
[Table 3. Create Connection dialog box]
{#create-integration-profile-workfront__table_xd2_qht_lnb}
8. Select Create.
9. On the integration profile form, select Validate Connection to verify the connection and credential details of this integration.
Validating the connection verifies the Download Subscriptions and Calculate Activity APIs, but not the Reclaim Subscriptions APIs.
10. After the connection is verified, select Publish.
11. In the Publish Confirmation dialog box, select OK.
Note:
If you clear the Download Activity check box after the integration profile is published, you must revalidate the connections and then republish the integration profile because the following events occur:
* The Status field on the integration profile form changes to Draft.
* The Validate connection button shows up on the form.
* The current SAM - Refresh \ Activity job gets deleted.
{#create-integration-profile-workfront__ul_adf_2v3_ddc}
12. **Optional:** To optimize memory and avoid performance issues in your Workfront flow, you can turn off the flow engine reporting level.
1. Navigate to System PropertiesAll Properties.
2. Select the com.snc.process_flow.reporting.level system property.
3. On the System Property page, set the Value to OFF.
4. Select Update.
{#create-integration-profile-workfront__substeps_q41_wv3_ddc}
13. **Optional:** Reduce the number of items in the execution details.
1. Navigate to System PropertiesAll Properties.
2. Select the com.snc.process_flow.reporting.datastream.item.lastn system property.
3. On the System Property page, set the Value to 10.
4. Select Update.
{#create-integration-profile-workfront__substeps_lhz_cw3_ddc}
### What to do next
After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.
If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see [Create a child alias to set up multiple integration profiles](https://www.servicenow.com/docs/QOT0JIOYoJrh5zHN5doyUQ "Create a child alias to set up multiple integration profiles with unique connections and manage different configurations for each integration profile.").
Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see [Review a software reclamation rule](https://www.servicenow.com/docs/GNxfuFZjHxagOBJEcFk2aQ "Use reclamation rules to cancel user subscriptions that have limited to no activity.").
Create software entitlements for the automatically generated software models to track used software against owned software.
* For more information on creating software entitlements in the Software Asset Management Core UI, see [Create entitlements in Software Asset Management classic](https://www.servicenow.com/docs/2wG0fyrOGWy_xgLIDbdzyw "Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements in the Software Asset Workspace, see [Create entitlements in workspace](https://www.servicenow.com/docs/sGjH84C0Yb6tfKXRtV~R~Q "Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices.").
* For more information on creating software entitlements using the Software Asset Management Playbook, see [Create entitlements using the guided walk-through](https://www.servicenow.com/docs/xhjVwR1YgYPsFhk5cinhYQ "Use the guided walk-through playbook for a step-by-step process of creating entitlements.").
{#create-integration-profile-workfront__ul_cbz_vhr_sqb}
Reconciliation also runs on your subscriptions as a scheduled job or on-demand. You can view your reconciliation results in the [License Workbench](https://www.servicenow.com/docs/HrWX9T3XSBA67sMboMe3Bw "Review reconciliation results in a simplified workbench view.") (Software Asset Management classic application) or the [License usage view](https://www.servicenow.com/docs/IV78GN0uP2Lbx9K8DuEHEA "Use the license usage view as a single plane to understand the license position of all software products, remediate non-compliance, view reconciliation results, view, or add removal candidates, and view Software Asset Management related reports.") (Software Asset Workspace). Use these results to determine your license compliance position and to remediate any non-compliance.
* For more information on running reconciliation in the Software Asset Management classic application, see [Run software reconciliation in Software Asset Management classic](https://www.servicenow.com/docs/kNp2rY3QP5d5wZDJWRbUPg "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in your environment on demand.").
* For more information on running reconciliation in the Software Asset Workspace, see [Run software reconciliation in the workspace](https://www.servicenow.com/docs/CsTOnTZs~oHwbwPNjebDjA "Reconciliation is run as a scheduled job (default is weekly), but you can also run reconciliation manually to reconcile software products in the Software Asset Workspace environment on-demand.").
{#create-integration-profile-workfront__ul_qgf_zhr_sqb}
*[\>]: and then