---
sourceDocument: Yokohama IT Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-asset-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create Microsoft Software Assurance entitlements in workspace

# Create Microsoft Software Assurance entitlements in workspace {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Define license details for Microsoft Software Assurance (SA) in the
Software Asset Workspace to manage your contracts start and end dates, software upgrades,
and related software entitlements.

## Before you begin

Role required: sam_user or sam_admin

## Procedure

1. Navigate to AllSoftware assetSoftware Asset Workspace.
2. Click Create entitlement to open the Create new entitlement dialog box.  
   You can also navigate to the Create new entitlement dialog box from Software assetSoftware Asset WorkspaceLicense operations.
3. Select Standard form and then click Next.  
   The Create New Software Entitlement page opens and the entitlement is in build status.
4. On the Create New Software Entitlement form, fill in the mandatory fields and select SA in the License type field.  
   You must enter the number of rights to be granted for the SA entitlement in
   the Active rights field.

   For a detailed description of the fields related to all
   entitlements, see [Create entitlements in Software Asset Management classic](https://www.servicenow.com/docs/2wG0fyrOGWy_xgLIDbdzyw "Create entitlements in the Software Asset Management application classic to record your license details and allocate purchased software rights to users or devices.").  
   Note:  
   You can't add user or device allocations for SA entitlements.
5. Click Publish.  
   An entitlement appears in the Software Entitlement list.  
   Note:  
   If you purchase a perpetual entitlement and associate only some of the rights of that entitlement with a SA entitlement, your perpetual entitlement is automatically split into two entitlements. For example, you purchased a perpetual entitlement with 50 active rights (E1). You associate 20 of these rights with 20 rights of a SA entitlement. Your E1 perpetual entitlement is now automatically split into two entitlements: one perpetual entitlement (E1) with 20 active rights (and 50 purchase rights) associated with 20 rights of the SA entitlement (M1) and another perpetual entitlement (E2) with 30 active rights without any SA association and no purchased rights.
6. To perform additional configuration, select your new software entitlement record from the Software Entitlements list.
   1. To link related perpetual and SA entitlements, use the following steps:  
      1. Select the Related Entitlements related list and then click New.

         The Create New Related
         Entitlement form opens in a new tab.
      2. On the form, fill in the fields.  
         {#create-sa-entitlements-workspace__table_pzq_r54_4rb__entry__2}

         | Field | Description |
         |-|-|
         | Active rights | Number of rights that you want to grant to the related perpetual or SA entitlement. |
         | Software Entitlement | Software entitlement that you are linking the related perpetual or SA entitlement to. This field populates automatically. |
         | Related Entitlement | Related perpetual or SA entitlement that you want to link. |
         | Domain | Domain that the related perpetual or SA entitlement applies to. The default value is global. |
         [Table 1. Create New Related Entitlement form]

         {#create-sa-entitlements-workspace__table_pzq_r54_4rb}
      3. Click Save.

      {#create-sa-entitlements-workspace__ol_gmt_354_4rb}

      To remove the relationship between the perpetual and SA entitlement,
      remove the entitlement from the Related Entitlements related list in
      the SA entitlement.

      If you delete either the perpetual or SA entitlement that is linked,
      the other entitlement isn't deleted.

      If the entitlement has split and you've deleted the SA entitlement,
      the perpetual entitlement is not removed.
   2. To link your software to a newer version as part of your maintenance contract, click the Upgraded Entitlements related list.  
      Note:  
      This related list is only available if you selected Step-up as the entitlement license type.
      If the Next Version field is populated on the software model, entitlements with active SA are updated to the new version of the software model.

      After you've linked your
      related entitlements, if there aren't enough SA rights to cover the
      perpetual entitlement rights, an error message displays.
   3. To view all previously related entitlements that are linked, click the Entitlement History related list.  
      Note:  
      Validation is run against the active rights of all related entitlements automatically. If there's an error with the calculation, a message with additional information on how to resolve the problem is displayed.
   {#create-sa-entitlements-workspace__substeps_l53_xyb_vhb}
7. Click Update.

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