--- sourceDocument: Yokohama Strategic Portfolio Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-business-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Strategic Portfolio Management ft:clusterId : - itbm bundleId : - itbm workflow : - Technology --- # Connect with CWM # Connecting EAP with Collaborative Work Management {#ariaid-title1} * Release version: Yokohama * * Updated November 18, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Connecting EAP with Collaborative Work Management Connecting Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM) enhances visibility and streamlines planning for Agile teams by integrating strategic program planning with team-level execution within a single system. This integration eliminates silos, improves delivery predictability, and ensures enterprise priorities are clearly structured and traceable across all levels. Show full answer Show less Program managers and release train engineers use EAP to define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints, and manage cross-team dependencies. After each PI, they can conduct retrospectives and update roadmaps. By linking EAP with CWM, product owners and team members plan and execute sprints, manage agile stories alongside operational tasks like incidents, track progress, and hold retrospectives---all within the same workspace. This reduces context switching and maintains alignment to strategic goals, providing leadership with end-to-end transparency and teams with flexibility to adapt to changing priorities. ## Workflow of EAP - CWM Integration * An EAP administrator connects an EAP team to CWM, which creates a new Space and Board for that team in the CWM workspace. * Existing work items assigned to the EAP team are imported to the CWM Board using Connected Work filters. * The Sprint Planning view on the CWM Board is enabled, showing existing work items and sprints automatically. * Team members must have CWM user access granted to manage work and update progress directly on the CWM Board. * Progress and work status updates on the CWM Board are reflected back on the EAP Agile Team dashboard, maintaining synchronization. ## Creating and Managing Sprints * Existing sprints and scheduled work from EAP sync automatically to CWM and appear in the Sprint Planning view. * Teams can update work status, mark sprints complete, and move incomplete work to the backlog or next sprint directly within CWM. * New sprints must be created in EAP first and then sync to CWM, where teams can schedule work into them. ## Practical Benefits for ServiceNow Customers * Seamlessly connect strategic planning with team execution to improve delivery predictability and alignment. * Manage both planned agile work and unplanned operational tasks in one workspace, reducing context switching. * Provide leadership with transparent tracking of progress against PI goals while empowering teams with flexible sprint management. * Ensure smooth synchronization of work items and sprints between EAP and CWM for accurate progress reporting. Enhance visibility and streamline planning for your Agile teams by connecting Enterprise Agile Planning (EAP) with Collaborative Work Management (CWM). ## Overview of EAP-CWM connection {#integrate-eap-with-collaborative-work-management__section_qls_mtr_3hc} The EAP-CWM integration enables organizations to connect strategic program planning with team-level execution in a single system, eliminating silos and improving delivery predictability. Using EAP, program managers and release train engineers can define Program Increment (PI) objectives, align Epics, Features, and Stories, create sprints for teams, and manage cross-team dependencies. After completing a PI, they can conduct PI retrospectives and update roadmaps for the next cycle. These capabilities ensure that enterprise priorities are clearly structured and traceable across all levels. By linking EAP to CWM. Product owners and team members can plan and execute sprints. They can also manage agile stories alongside operational tasks such as incidents, track progress, and hold team-level retrospectives, all within the same workspace. This connection between the applications reduces context switching and ensures that both planned and unplanned work is accounted for, without losing alignment to strategic goals. The result is end-to-end transparency where leadership can track progress against PI goals through EAP, while teams maintain flexibility to adapt to changing priorities. ## Workflow of EAP-CWM integration {#integrate-eap-with-collaborative-work-management__section_wgj_ntr_3hc} 1. EAP admin connects an EAP team to CWM. See [Connect an EAP team with CWM](https://www.servicenow.com/docs/58zVWFdICb3wxCjZBSoNHA "Establish a connection to CWM by setting your EAP team's Agile tool to Collaborative Work Management."). 2. A new Space and Board are created for this EAP team in the CWM workspace. 3. Existing work items assigned to this EAP team are brought over to the newly created CWM Board through Connected Work filters. 4. Sprint planning view is enabled for this CWM Board where the existing work items and sprints are automatically shown. 5. Check team's access to CWM and provide the CWM user \[sn_cwm.cwm_user\] to all team members. 6. EAP team can start creating more work, manage current work, and update progress directly from the CWM Board. See [Sprint planning in CWM](https://www.servicenow.com/docs/7fXCTEJ4ao3EZGIRhlPZeQ "Plan, track, and manage work for your teams in the Agile methodology using Sprint planning in Collaborative Work Management."). 7. The team's progress and work status is reflected back on the Team dashboard in the EAP workspace. See [EAP Agile Team dashboard](https://www.servicenow.com/docs/GrI0mf2SdeyTF2YKX_lhDA "The Agile Team dashboard provides you with sprint progress and team performance details for an Agile team in the Enterprise Agile Planning (EAP) workspace.") {#integrate-eap-with-collaborative-work-management__ol_xtz_lvr_3hc} ## Creating or managing sprints for EAP teams in CWM {#integrate-eap-with-collaborative-work-management__section_sdx_yzg_jhc} For EAP teams integrated with CWM, existing sprints and their scheduled work automatically sync to CWM. These details are displayed in the Sprint Planning view on the CWM Board. As the team progresses through assigned work, they can update the work status directly in the Sprints section. The sprint can be marked Complete from this view and any incomplete work items can be moved either to the backlog or the next sprint, if it exists. New sprints for the team must be created in EAP. After creating new sprints in EAP, they will sync to CWM, allowing the team to schedule work into these sprints from CWM. **Related concepts** * [Collaborating with Spaces in CWM](https://www.servicenow.com/docs/sBpsYMEChh5wPJQv5vlvyw "Create collaborative Spaces for teams to work together on projects, goals, or assignments.") * [Managing work using Boards in CWM](https://www.servicenow.com/docs/_8mn6eUd7h_1HkkbZiOh2g "Use Boards in Collaborative Work Management to define and organize tasks. With views such as List, Kanban, and Gantt, configure your workspace based on the way you and your team work.") * [Connected work in CWM](https://www.servicenow.com/docs/0EC4FOfPb~pi8dXAmwM_aQ "Streamline task management for teams by bringing in various work items from across ServiceNow applications into Boards in Collaborative Work Management.") * [Sprint planning in CWM](https://www.servicenow.com/docs/7fXCTEJ4ao3EZGIRhlPZeQ "Plan, track, and manage work for your teams in the Agile methodology using Sprint planning in Collaborative Work Management.") * [EAP Agile Team dashboard](https://www.servicenow.com/docs/GrI0mf2SdeyTF2YKX_lhDA "The Agile Team dashboard provides you with sprint progress and team performance details for an Agile team in the Enterprise Agile Planning (EAP) workspace.")