Goal Framework and Goal Framework for SPM

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Goal Framework and Goal Framework for SPM

    The ServiceNow® Goal Framework enables organizations to create goals, set targets, and evaluate progress to achieve strategic plans and drive business outcomes. The Goal Framework for Strategic Portfolio Management (SPM) is an extension of this framework that adds automation for tracking the actual value of targets from various sources.

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    Using the Goal Framework, you can define strategic priorities and goals aligned with your organization’s vision, mission, and values. These goals can be associated with work and planning items such as demands, projects, epics, programs, and initiatives. Strategic Planning users can also leverage lenses to create personalized portfolio plans that align goals with organizational priorities.

    Key Features

    • Goal Framework:
      • Defines and aligns organizational strategic priorities and goals.
      • Associates work and planning items with goals for visibility into efforts supporting goal achievement.
      • Provides real-time checkpoints for goal progress across weekly, monthly, and quarterly intervals.
      • Offers end-to-end visibility of goal performance for users with the sngf.epmostrategyplanner role.
    • Goal Framework for SPM:
      • Extends Goal Framework by automating actual value tracking of targets.
      • Collects actuals from multiple target sources such as benefit plans, cost plans, assessments/surveys, and PA Indicators.
      • Allows configuration of any table or table combinations on the ServiceNow AI Platform® as data sources for targets.

    Practical Benefits for ServiceNow Customers

    • Ensures organizational alignment by focusing efforts on shared strategic priorities.
    • Makes goals and their progress visible and measurable across the organization.
    • Supports tracking and reporting of goal achievement with automated data integration for accurate, up-to-date insights.
    • Facilitates strategic planning and portfolio management by connecting goals to actual work and outcomes.

    Next Steps

    • Explore the features of Goal Framework and Goal Framework for SPM to understand capabilities and differences.
    • Configure the applications to define goals, set targets, and automate progress tracking aligned with your organizational plans.
    • Use lenses to create portfolio plans that align with strategic goals.
    • Access additional resources such as component details, configuration guides, and community forums for support.

    Create goals, set targets for them, and evaluate the progress of the goals and targets to accomplish your organizational plans and drive business outcomes using ServiceNow® Goal Framework.

    The ServiceNow® Goal Framework for Strategic Portfolio Management (SPM) application (formerly known as Advanced Goal Framework) enables you to automate the actual value of your targets. The Goal Framework for SPM application is an extension to the Goal Framework application. When you install the Goal Framework for SPM application, you get all the features of Goal Framework as well as the target automation feature.

    Using Goal Framework, you can define strategic priorities and associated goals for your organization as part of strategic plans. After goals are created, you can then associate work, planning items, and strategic items such as demand, project, epic, program, and initiative.

    The ServiceNow® Strategic Planning users can define personalized portfolio plans using lenses for your organization and use them to align your goals according to your organization's portfolio plans. For information on how a portfolio plan is defined using a lens, see Lens and portfolio plans. You can also create strategic plans, capturing the vision, mission, and values for your organization.

    Key benefits of Goal Framework:
    • Helps ensure that the entire organization focuses efforts on the same strategic priorities​​.
    • Makes goals that align and focus effort visible​.
    • Enables the association of work or planning items with goals so that the work being done to accomplish goals and meet targets is easily visible.
    • Provides real-time checkpoints for goals over weekly, monthly, and quarterly durations.
    • Provides an end-to-end view of goal performance to users with the sn_gf.epmo_strategy_planner role.
    Key benefits of Goal Framework for SPM:
    • Enables you to automate the actual value of your targets by collecting the actuals from different target sources such as benefit plans, cost plans, assessments/surveys, and PA Indicators.
    • Enables you to configure any table or combination of tables that are present on the ServiceNow AI Platform® as a target source​.

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