---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Assign a CI to an incident to view live CI data

# Assign a CI
to an incident to view live CI data {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Retrieve live CI data to help troubleshoot the issues that caused an incident by assigning the problematic CI to its incident. An incident typically is associated with the CI that caused the incident, but if
this was omitted during the incident creation, you can assign the CI manually.

## Before you begin

Ensure that you have installed Agent Client Collector Framework and Service Operations Workspace on your instance.

Role required: itil

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. Select the Lists icon (![Lists icon]()) icon.
3. Select IncidentsAll.
4. Select an incident with a value of Configuration item = (empty).
5. Select the Live CI Data tab.
6. Enter the first several characters of the CI that caused the incident in the Primary configuration item field.  
   A list of CIs matching the string appears.
7. Select the relevant CI from the list.  
   The name of the CI appears in the Primary configuration item field, and the CI's live data appears on the Live CI Data tab.

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