Create a task to address Agent Client Collector errors
Create tasks to resolve errors relating to the Agent Client Collector (ACC). Tasks are assigned to personnel who investigate the underlying issues and work to resolve the errors.
Before you begin
Role required: agent_client_collector_user, itil
About this task
After a task is created for an error, all errors with a matching error code get grouped into the task. When the task is resolved, all errors in the task are automatically resolved, unless an error is marked as Ignored.
Procedure
-
Hover under the search icon to the left an error code.
The preview icon
appears. -
Select the preview icon and select the Open Record button on the resulting pop-up window.
The ACC Error Message page appears, containing details of the selected error.
- Use the string in the Key field to identify the policy or agent record that is associated with the given error.
- A suggestion for resolving the error appears in the ACC Error Message Suggestion section at the bottom of the page. Select the link for more details on the suggestion.
- The suggestion in the ACC Error Message Suggestion section isn't done automatically. It must be performed by an administrator to resolve the error.
-
Select the Create ACC Error Task button to create a task to address the error.
The ACC Error Task page appears, displaying the newly created error task.
- All errors with an error code matching the selected error are included in the new task.
- Entries listed on the Active Errors tab are errors which haven’t been resolved and aren’t marked as Ignored.
- Entries listed on the Inactive Errors tab are errors which are either resolved or marked as Ignored.