---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Automate General Approval policy process

# Automate General Approval policy process {#ariaid-title1}

* Release version: Yokohama
* 
* Updated September 26, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Automate the general approval or rejection of requests based on predefined conditions. Requests are automatically approved when the criteria are met. Otherwise, the system waits for manual approval. You can modify the default
policy to include additional conditions as needed.

## Before you begin

Role required: sn_itom_cam.cw_admin

## About this task

This procedure demonstrates how to approve or reject an account using the general account approval policy. For example, if an account request includes a predefined approval policy, this process explains how the request is
approved or rejected automatically.

## Procedure

1. Navigate to AllCloud WorkspaceRequest Policies.
2. Select Subscription Account Creation General Approval.
3. Customize the policy by selecting Create copy.
4. Under the Policy builder tab, in the If condition block, make a note of the source fields against the highlighted values.  
   Note:  
   In this section, you're validating two conditions:
   1. Business Application = empty
   2. Application Service = empty
   {#automate-account-creation-approval__ol_wfj_qln_zcc}
5. Select Mappings.
6. Verify if the Document assigned is Automation Activity: General auto approval for subscription account creation.  
   Note:  
   * If no document is linked, select Add and choose the General auto approval for subscription account creation document.
   * Map only one policy according to automation.
   * View or create documents in the sn_itom_cam_automation_activity.list table.
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7. **Optional:** To remove auto-approval, go to the Mappings tab and delete the mapped document.
{#automate-account-creation-approval__steps_ktn_2zn_zcc}

## What to do next

To test the policy, see [Test updates to a PaCE policy version](https://www.servicenow.com/docs/access?context=pace-test-policy-version&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

To publish the policy, see [Publish a PaCE policy version](https://www.servicenow.com/docs/access?context=pace-publish-policy-version&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

To add a new approval step in the flow designer, see [Using Workflow Studio](https://www.servicenow.com/docs/access?context=building-workflow-studio-components&version=yokohama&pubname=yokohama-build-workflows&ft:locale=en-US).

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