--- sourceDocument: Yokohama IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Cloud User Portal # Cloud User Portal {#ariaid-title1} * Release version: Yokohama * * Updated August 11, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Cloud User Portal The Cloud User Portal provides ServiceNow customers with immediate access to manage daily cloud activities efficiently. It enables monitoring of quotas, costs, budgets, life-cycle events, stack health, and requests. Users can request cloud stacks from the service catalog, track these requests, perform life-cycle operations on stacks and resources, and create and track incidents. Show full answer Show less ## Key Features * **Overview Page Tasks:** * **Launch a Stack:** Access the service catalog to request and launch cloud stacks upon approval. * **Manage Stacks:** View and manage stacks assigned to you with detailed resource properties and activities. * **View Activities:** Track stack requests, change requests, incidents, cloud events, and SSH keys related to your stacks and resources. * **View Resources:** Access detailed status and information on individual resources. * **Pending Requests:** Monitor the progress and status of submitted stack requests via the Activities page. * **Quick-Look Status Reports on Overview Page:** * **Views:** Filter and manage your resources as well as those assigned to your group. * **Current Month Spend and Budget Widgets:** Note that these are deprecated for non-domain-separated instances starting with the Yokohama release. * **Quota:** Visualize quota consumption for resource types like VM count, vCPUs, storage, network, and stack counts compared to your maximum allocation. * **Recent Stacks:** See the ten most recent stack requests with details such as name, catalog item, cloud account, and order status. * **Stack Health:** Monitor the latest incidents and resource status with color-coded incident types (red for outages, orange for performance issues, grey for questions or requests). * **Task Bar Navigation:** Quickly access core portal functions: * **Overview:** Return to the portal home page. * **Catalog:** Browse and request service catalog items by category to launch stacks. * **Stacks:** List and manage your assigned stacks with comprehensive details. * **Resources:** View and manage individual resources across stacks assigned to you. * **Activities:** Track all stack-related requests, events, incidents, and SSH keys. ## Key Outcomes ServiceNow customers using the Cloud User Portal can expect streamlined cloud resource management through a centralized interface. The portal facilitates effective quota and cost monitoring, transparent request tracking, and proactive incident management. This results in enhanced control over cloud stacks and resources, improved operational visibility, and efficient handling of life-cycle operations. The Cloud User Portal gives you immediate access to all day-to-day cloud activities. ## Cloud User Portal {#cloudmgt-cloud-user-portal__section_sqs_ght_kz} Use the Cloud User Portal to perform the following actions: * Monitor your quota, costs, budget, life-cycle events, stack health, and requests. * Request stacks from the service catalog and track requests. * Request life-cycle operations for stacks and resources (for example, stop, start, or deprovision). * Create and track incidents. {#cloudmgt-cloud-user-portal__ul_crm_m1n_jp} ## Using the 'Overview' page |-|-| | Launch a Stack | Open the service catalog of items that you can request. You request an item and, when your request is approved, the system launches the stack. See [Launch a stack](https://www.servicenow.com/docs/xHRlvvep_9SxLo8QtB1HXg "Launch a stack of cloud resources to submit a request for an item in the service catalog. You can launch a stack from the Cloud User Portal overview page."). | | Manage Stacks | View the stacks assigned to you. See [Manage a stack](https://www.servicenow.com/docs/FxaNT1JvPm~L2GBvTf93Ug "Use the Stack Details page to view details and status for a stack and to perform life-cycle operations on a stack."). | | View Activities | View activities for your stacks and resources. Activities include stack requests, change requests, incidents, cloud events, and SSH keys. See [View Activities](https://www.servicenow.com/docs/4ryQSsytbEn4sIzEVXK0Yw "Use the Activities page to view and manage details of your cloud actions."). | | View Resources | Opens the Resource Details page to view details and status of a resource. See [Manage a resource](https://www.servicenow.com/docs/lfbKkZjdJDhcnHy9EtNdPA "Use the Resource Details page to view details and status for a resource and to perform life cycle operations on a resource."). | | Pending Requests | When you submit a request for a stack, the Activities page displays the progress and status of the stack request, and a Pending Requests link and count appears. Click the link to view a summary of pending stack requests. See [Track a stack request](https://www.servicenow.com/docs/E3HtIKcBZeOZ9NDpLry0qA "The system generates a request when you submit the form to launch a stack."). | [Table 1. Tasks on the 'Overview' page] {#cloudmgt-cloud-user-portal__table_azj_4ft_bx} Important: Starting with the Yokohama release, the Current Month Spend and Budget widgets are deprecated for non domain-separated instances. |-|-| | Views | A filter to view and manage your resources as well as the resources assigned to the group you belong to. | | Current Month Spend | A chart that shows costs, by category, for your cloud resources. | | Budget | A chart displaying an arc based on your consumption of budget allocated to you. | | Quota | A graph shows your quota consumption for quota-defined resource types such as VM Count, vCPUs Count, Storage Volume Size, Network Count, and Stack Count. You can view the quota that you have consumed compared to your maximum allocated quota. See [Viewing resource quota limits](https://www.servicenow.com/docs/T5eCd88pyvpLwizCkMCfGw "View quota limits to see how many resources you have consumed and how many you can provision based on quota limits set for you and your user group."). | | Recent Stacks | Ten stacks that you most recently requested. Each entry shows the Name, Catalog item requested, Cloud account used to request the stack, and the order status of the requested stack. Click a Name to view stack details. | | Stack Health | Shows the most recent 10 items: Incidents created for provisioned stacks or active stacks with a resource turned off. Also shows the resources which are down. Click an item to view stack details. Color codes for incident type: * Red: Outage. * Orange: Performance issue or Something is broken. * Grey: Question or Request. {#cloudmgt-cloud-user-portal__ul_aqd_qqp_xz} | [Table 2. Quick-look status reports on the 'Overview' page] {#cloudmgt-cloud-user-portal__table-boxes} ## Using the task bar {#cloudmgt-cloud-user-portal__section_rgg_1xg_3z} From the task bar, you can perform the following actions: |-|-| | Overview | Return to the home page of the Cloud User Portal. | | Catalog | View the Service Catalog of items that you can request to launch stacks. When you select a Service Category (VM, Compute, Network, Storage, and so on), the All Items section lists the items in the selected category. Click Launch to request an item. See [Launch a stack](https://www.servicenow.com/docs/xHRlvvep_9SxLo8QtB1HXg "Launch a stack of cloud resources to submit a request for an item in the service catalog. You can launch a stack from the Cloud User Portal overview page."). | | Stacks | Lists all stacks that are assigned to you. Select a catalog item to view the stacks that the item launches. Click a stack to view details---all resources, resource properties, activities, and life cycle operations. See [Manage a stack](https://www.servicenow.com/docs/FxaNT1JvPm~L2GBvTf93Ug "Use the Stack Details page to view details and status for a stack and to perform life-cycle operations on a stack."). | | Resources | Lists individual resources of the provisioned stacks that are assigned to you, regardless of who requested the stack. See [Manage a resource](https://www.servicenow.com/docs/lfbKkZjdJDhcnHy9EtNdPA "Use the Resource Details page to view details and status for a resource and to perform life cycle operations on a resource."). | | Activities | Stack requests, change requests, cloud life cycle events (if configured), and incidents that are associated with your stacks and resources. SSH keys that you created or that were generated for you. See [View Activities](https://www.servicenow.com/docs/4ryQSsytbEn4sIzEVXK0Yw "Use the Activities page to view and manage details of your cloud actions."). | [ ] {#cloudmgt-cloud-user-portal__table_sgg_1xg_3z}