---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Track an incident

# Track an incident {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Before an incident is resolved and closed, you can view the state of the
incident.

## Before you begin

Role required: sn_cmp.cloud_service_user

## Procedure

1. View the Incidents page using either of the following methods:
   * On the Activities page, click TrackIncidents.
   * On the Stack Details page, click the Incidents tab in the Activities section.

   {#cloudmgt-track-incident__choices_s1p_rfs_3z}  
   The Activities section lists all submitted incidents for the stack.
2. In the Incidents list, click an entry to view details.  

   |-|-|
   | Number | Unique auto-generated number. |
   | Category | Cloud Provisioning and Governance. |
   | Subcategory | * Performance Issue: issue is associated with operation performance. * Request: request for a change. {#cloudmgt-track-incident__ul_jrj_5y5_xz} |
   | Short description | Text that the submitter of the incident entered. |
   | Configuration item | CI of the resource for the incident. |
   | Impact | * Urgency, rated as follows: * 1 - High * 2 - Medium * 3 - Low {#cloudmgt-track-incident__ul_mnp_zy5_xz} |
   | State | * New: recently created incident. * Closed: user in the Assigned to field responded to or solved the issue and marked the incident as closed. * Canceled: the 'Assigned to' user reviewed the issue, did not take action, and canceled the incident. {#cloudmgt-track-incident__ul_p3h_dz5_xz} |
   | Assigned to | The user who must respond to the incident. |
   [ ]

   {#cloudmgt-track-incident__table_mzm_yz3_mz}

*[\>]: and then