---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create hybrid application service maps

# Create hybrid application service maps {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create hybrid service maps that extend outside the Kubernetes cluster and map other related service resources.

## About this task

[Service Mapping for containerized environments using KVA](https://www.servicenow.com/docs/Z6UHPK_tA8nSp9Jd11HaIQ "Kubernetes Visibility Agent (KVA) and Service Mapping discover and visualize application dependencies across Kubernetes clusters and related resources, providing complete visibility into containerized environments.")

## Before you begin

Role required: service_mapping_admin

Using hybrid service mapping to include both Kubernetes and non-Kubernetes application services requires additional settings, special prerequisites, and a different procedure.

Refer to [Configuring Service Mapping](https://www.servicenow.com/docs/6~Gv_u6nYAKwi5pxiDXHGg "You get started with Service Mapping by configuring roles, credentials, and MID Server connections.") for more information about service mapping.  
The following applications must be installed and up-to-date:

* KVA version 3.14.x or later, see [Prepare for Kubernetes Visibility Agent deployment](https://www.servicenow.com/docs/lb6FeqzYyBETMoCBCmQPvg "Prepare your ServiceNow instance and the Kubernetes cluster for Kubernetes Visibility Agent deployment.")
* KVA Informer version 2.7.x or later. See [Install Kubernetes Visibility Agent (KVA)](https://www.servicenow.com/docs/skfDBD8ABVoxV9UUc3EX3Q "You can install Kubernetes Visibility Agent Informer using either a Helm chart or the Kubernetes YAML file.") for additional settings required for the Hybrid maps.
* Service Mapping. For more information, see [Request Service Mapping](https://www.servicenow.com/docs/4wdymt6ZnC2Ns0MgK6ME2A "Service Mapping is available under the ITOM Visibility subscription and requires activation by ServiceNow personnel.").
* Discovery and Service Mapping Patterns version 1.30.x or later (March 2026 version)
* Discovery and Service Mapping Patterns version 1.30.x or later (March version)
* CMDB CI Class models
* MID Server. See [MID server configuration for Service Mapping](https://www.servicenow.com/docs/zWlPCWfb7dE865TT7wtHHA "Configure Service Mapping and MID Servers to work together."). Verify that you have at least one MID Server configured with the Service Mapping application and with an IP range that covers the address 192.168.0.1. See [MID Server configuration for Service Mapping](https://www.servicenow.com/docs/zWlPCWfb7dE865TT7wtHHA "Configure Service Mapping and MID Servers to work together.").
* For the latest information on Helm chart and Kubernetes YAML file releases, see the [Kubernetes Visibility Agent (formerly CNO for Visibility) Helm Chart and Kubernetes YAML file releases \[KB1564347\]](https://support.servicenow.com/kb?sys_kb_id=4fd37dbe4797f2102c31b98a436d430d&id=kb_article_view) article in the Now Support Knowledge Base.

{#create-hybrid-application-service-maps__ul_btk_msg_g3c}For more information on Service mapping prerequisites, see [Prerequisites for performing top-down discovery using Service Mapping](https://www.servicenow.com/docs/20BFFRIMDaojk1En5RNucg "Learn about credentials, users, and user permissions you must configure to let Service Mapping access and discover applications inside your organization private network.")

Before creating a service map, verify that the Kubernetes cluster was fully discovered using KVA and that it's configured to discover connections between Kubernetes resources. In other words, enable KVA service maps as shown in [Enabling Application Service Maps](https://www.servicenow.com/docs/ksGaopOM3w0rFTw1OzkrmQ "Application service maps give you visibility into how workloads communicate in a Kubernetes cluster, helping you detect dependencies and monitor traffic flows in real time.").

For the service mapping procedure, see [Map a single application service using classic Service Mapping](https://www.servicenow.com/docs/8sD~6Bc3quESSBMeonfe4g "In addition to mapping application services in bulk, you can map individual, single application services by defining attributes for each application service. Use this mapping method if you already know or are planning to find out application service details. You must have Service Mapping enabled to map or review application services.")

## Procedure

1. Enable the hybrid map property on the System Properties table (AllSystem PropertiesAll Properties).
   1. Locate the sa.sm_scoped_app.sa.unified_map property.
   2. Set the property value to enabled.
   {#create-hybrid-application-service-maps__substeps_jxy_zbk_y2c}
2. Navigate to All and enter <kbd class="ph userinput">Service mapping</kbd> in the navigation filter, in the menu that appears choose Service Instances.
3. Select New.
4. Choose a resource type, choose a resource name, and enter the resource's /URL to use as an entry point for this map.
5. Select Create Service Maps.
6. **Optional:** View the map.
   1. Select Open in CMDB Workspace.
   2. In the CMDB workspace, select Open Map.
   {#create-hybrid-application-service-maps__substeps_nj4_rqb_yfc}

## Result

The hybrid application service map is created and is visible in the CMDB workspace.

*[\>]: and then