---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Discovery Admin Workspace Diagnostics

# Discovery Admin Workspace Diagnostics {#ariaid-title1}

Release version: Yokohama  
Updated October 8, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Discovery Admin Workspace Diagnostics

The Discovery Admin Workspace Diagnostics page in ServiceNow provides a centralized interface to identify, prioritize, and resolve errors and anomalies across IP-based and Cloud Discovery schedules.
Accessible via Workspaces \> Discovery Admin Workspace \> Diagnostics, it enables administrators to monitor Discovery schedule health, track error tasks, and leverage support tools and logs for troubleshooting.
These capabilities are available starting from Discovery Admin Workspace version 1.17.0.
Show full answer Show less  

## Key Features

* **Anomaly Detection Tab:** Displays Discovery schedules with detected anomalies such as critical failures, low CI discovery rates, increased error counts, or long run times. Administrators can filter by severity, anomaly type, and schedule, and use quick actions to clear anomalies or adjust detection settings.
* **Diagnostics Tab:** Lists all errors from Discovery runs, allowing creation or management of error tasks to track resolution. Filtering and sorting options help prioritize issues by schedule, error category (e.g., CMDB, Network), and task status. Selecting error counts leads to detailed error information with instructions and related knowledge base articles.
* **Case Management Tab:** Provides an overview and management interface for error tasks, with Kanban and list views. Tasks can be created or linked to errors, and filtered by schedule or task name.
* **Support Tools Tab:** Contains utilities to assist with instance troubleshooting, enhancing diagnostic capabilities.
* **Logs Tab:** Grants access to ECC Queue and Discovery logs, which are filterable and exportable for in-depth analysis of Discovery operations and errors.
* **Ignored Errors Tab:** Maintains a 30-day record of ignored errors with the option to reinstate them if needed.
* **Virtual Agent Chat:** Embedded chatbot assists with Discovery troubleshooting by retrieving diagnostic data and performing health validations such as MID Server pre-upgrade checks, mutual authentication, pattern synchronization, and performance metrics extraction. It helps users quickly run tests and access logs, streamlining troubleshooting workflows.

## Practical Benefits for ServiceNow Customers

* Enables proactive detection and categorization of Discovery schedule issues to reduce downtime and improve CI discovery accuracy.
* Facilitates efficient error management through task creation, prioritization, and direct links to troubleshooting resources.
* Improves operational transparency with detailed logs and visual indicators of Discovery performance and errors.
* Supports faster resolution with integrated support tools and virtual agent guidance.
* Allows administrators to maintain a clean and manageable error environment by tracking ignored errors and clearing anomalies.

Overall, the Diagnostics page empowers ServiceNow administrators to maintain robust Discovery operations, enhance data quality, and minimize disruptions through comprehensive monitoring and actionable insights.  
The Diagnostics page helps you prioritize and address errors and anomalies in IP-based and Cloud Discovery schedules. Resolve issues by creating error tasks, tracking progress, and using support tools and logs.  
To access the Discovery Admin Workspace Diagnostics page, navigate to WorkspacesDiscovery Admin WorkspaceDiagnostics.  
Note:  
The capabilities described here are available starting with Discovery Admin Workspace v1.17.0.

## Key features {#discovery-admin-workspace-diagnostics__section_rrp_qbh_z2c}

Anomaly detection tab
:   Displays all the Discovery schedules with anomalies detected in a certain time period. You can configure this time scale on the [Discovery Admin Workspace Settings](https://www.servicenow.com/docs/zT8VIN0lPbXsrYxHB96uQQ "The Settings page enables you to customize and manage high-level Discovery properties so they’re tailored to meet your specific needs.").  
    Important:  
    This tab only displays anomalies when anomaly detection is enabled. Starting with v1.11.0, anomaly detection requires a minimum of five CIs to trigger. For more information, see the [https://support.servicenow.com/kb?id=kb_article_view\&sysparm_article=KB2601541](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2601541) article in the Now Support Knowledge Base.

    Select the More Options icon (![]()), then select Refresh to refresh the data for each visualization in this section.
    {#discovery-admin-workspace-diagnostics__table_e1w_2dh_z2c__entry__3}

    | Report title | Type | Description |
    |-|-|-|
    | Schedules with anomalies | Indicator | Number of Discovery schedules with anomalies detected over a certain time period. Schedules are categorized as the following: * Critical anomalies: Failed to run. * Major anomalies: Have a low CI discovery rate. * Minor anomalies: Have a long run time or a high error count. {#discovery-admin-workspace-diagnostics__ul_q35_tfh_z2c} |
    | Failed schedules | Indicator | Number of Discovery schedules that failed to run. |
    | Low CI discovery rate | Indicator | Number of Discovery schedules that have a low CI discovery rate. Note: The threshold for the CI discovery rate can be configured on the Settings page. |
    | Increased error count | Indicator | Number of Discovery schedules that have an increased error count. Note: The threshold for the error count can be configured on the Settings page. |
    | Long run time | Indicator | Number of Discovery schedules that had a long run time. Note: The threshold for the run time can be configured on the Settings page. |
    [Table 1. Data visualizations]

    {#discovery-admin-workspace-diagnostics__table_e1w_2dh_z2c}

    Selecting any of the indicators filters the table to reflect the schedules represented in the data count. For each entry in the table, you can view details around the type and severity of
    anomalies.

    The Actions drop-down menu provides a direct shortcut to the Settings page for configuring anomaly detection. Additionally, the menu includes a Clear all anomalies option so that administrators can quickly remove records in the Discovery Schedule Anomaly \[discovery_schedule_anomaly\] and Discovery Schedule Anomaly Metrics
    \[discovery_schedule_anomaly_metrics\] tables.

    Use the Filter by options to prioritize and address anomalies. Filter Discovery schedules by name using the Schedules drop-down menu. Additionally, you can prioritize the results with the Severity drop-down menu,
    which includes options such as Critical, Major, and Minor. Use the Anomaly type drop-down menu to quickly view schedules with the same anomaly. Available options include Failed schedule,
    Low CI discovery rate, Increased error count, and Long run
    time.

Diagnostics tab

:   Displays all errors from every discovery. For each entry in the Discovery errors table, you can either create an error task or ignore the error using the Create task
    and Ignore buttons. If an entry already has an error task, it displays the Edit task button along with the task's name and priority.

:   Use the Filter by options to prioritize and address errors. You can filter by Discovery schedule with the Schedule drop-down menu, or search for the name of the error with the Search bar. Use the Sort
    drop-down menu to organize the results by Code, Priority, and Total Errors, in either ascending or descending order.

    The error records can also be filtered with the Filter by and Has task drop-down menus. In the Filter menu, you can choose to show only errors
    related to CMDB, Configuration, Credentials, Internal, or Network. Multiple categories can be selected at the same time. The Has task menu shows either all error records, error records that
    have a task, or error records without a task.

    For each entry in the Discovery errors table, the Total Errors number can be selected to navigate to the Error Stats Page. This page displays
    information on the error and provides Instructions, and an associated Knowledge Base article when available. If the error has an associated task, the task number is displayed in the header and can be accessed by selecting the button. The
    Action drop-down menu provides suggested actions based on the type of error. In the Errors table, use the Action on selected list to select
    an action for individual IP addresses. Available actions include ignoring errors, retrying discovery, adding addresses to the global exclusion list, or checking their Shazzam port status.

Case Management tab
:   Provides an overview of the statuses of error tasks. You can select each task to navigate to its detailed record. New tasks can be created and associated with existing errors using the Create Task button. You can filter by Discovery schedule with the Schedule drop-down menu, or search for the name of the error task with the Search bar. Use the Kanban Board View and List View to change the display style.

Support tools
:   The Support tools tab provides tools to investigate and troubleshoot your instance. For a full list of the tools available on this tab, see [Discovery Admin Workspace support tools](https://www.servicenow.com/docs/a87_rhm7JgXfj4Zy~sZ5sg "The Support tools tab provides tools to investigate and troubleshoot your instance.").

Logs
:   The Logs tab enables you to access the ECC Queue and Discovery Logs. Reviewing these logs can help diagnose and resolve errors. You can select an
    entry in the log to view more details. Additionally, the tables can be filtered or exported using the corresponding buttons.

Ignored Errors tab
:   Keeps a record of all errors ignored in the last 30 days. Errors older than 30 days are deleted. You can add an error back to the Discovery errors table using the Undo ignore button.

## Virtual agent chat {#discovery-admin-workspace-diagnostics__section_k51_wt2_52c}

The Diagnostics page features a virtual agent chatbot in each tab. This chatbot can help retrieve diagnostic information for troubleshooting issues with Discovery. You can either enter a specific request or select Show me everything to view all available options.  
Important:  
The virtual agent only displays when the sn_disco_workspace.visibility_diagnostic_utility.enabled property is set to true.  
Selecting the Discovery \& MID Server Health Validation prompt provides the following options:

* MID Server Pre-Upgrade Check: Enables you to run on-demand tests on the MID Server before upgrading. It identifies issues that might stop the upgrade process and provides a log to help resolve any issues found.
* MID Server Status Validation: Validates that the MID Server user is active and is part of the mid_server group, and checks for basic user authentication errors.
* MID Server Mutual Authentication: Enables you to select a specific user and verify that the user has an active, non-expired certificate.
* Pattern Synchronization Validation: Verifies that a pattern and its related libraries are synchronized with the given MID Server and determines if they're custom.
{#discovery-admin-workspace-diagnostics__ul_wpy_53p_v2c}

Selecting the MID Server Settings Retriever prompt enables you to retrieve settings from the available MID Servers. If there's more than one MID Server, the agent provides a list of MID Servers to choose from. Then, you can download the configuration file and analyze the configuration values for the selected MID Server.  
Selecting the Discovery Performance Metrics prompt examines the ECC Queue to gather performance metrics for a discovery status, providing the following information:

* Average wait times for processing ECC Queue inputs.
* Average wait times for the MID Server to process ECC Queue outputs.
* Information about the probes or sensors that took the longest time to complete their tasks.
{#discovery-admin-workspace-diagnostics__ul_kzh_gp5_v2c}

Selecting the Retrieve Logs prompt enables you to access Pattern Logs, Discovery Logs, or Node Logs. Pattern logs can be retrieved using the ECC Queue output ID or the Managed IP address and pattern
name. Discovery logs can be accessed by log status or ECC Queue input, and node logs by transaction ID or ECC Queue input.
**Previous topic:** [Discovery Admin Workspace status details](https://www.servicenow.com/docs/k0cqTTLlqtdnKZu~L7Fu9A "The Discovery Status Details page offers a summary of a discovery initiated from a schedule, detailing the devices identified, any errors encountered, and any anomalies found.")  
**Next topic:** [Discovery Admin Workspace Content 360](https://www.servicenow.com/docs/5wXUE0JFEWYLWKtS3_S3Og "The Content 360 page enables you to discover applications and evaluate application suggestions based on machine learning or crowd-sourced resources. Then, create configuration items with a single click.")

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