Discovery Admin Workspace Home

  • Release version: Yokohama
  • Updated August 11, 2026
  • 3 minutes to read
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    Summary of Discovery Admin Workspace Home

    The Discovery Admin Workspace Home in ServiceNow provides a centralized interface to monitor and manage critical discovery tasks efficiently. Accessible via Workspaces > Discovery Admin Workspace, this workspace offers real-time insights into discovery schedules, errors, anomalies, and performance metrics starting with version 1.17.0. It enables administrators to quickly identify issues and take corrective actions to maintain optimal discovery performance.

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    Key Features

    • Quick overview: Displays counts of active discovery schedules, error tasks, and schedules with anomalies. Each count links to detailed pages for deeper investigation. The time scale for these counts is configurable.
    • Discovery Operations Monitor: Provides a performance dashboard showing metrics such as transaction load, sensor job status, MID Server queue usage, and probe processing times to monitor discovery health.
    • Discovery admin tasks: Highlights the top three critical discovery error tasks, allowing you to edit and update task details or add notes. A link is provided to manage all error tasks via the Case management tab.
    • Discovery tuning advice: Offers automated, prioritized tuning recommendations based on scans of your environment to optimize Discovery and MID Server settings, with direct access to detailed tuning checks.
    • Quick Discovery: Enables on-demand discovery by entering specific IP addresses, ranges, or networks without waiting for scheduled scans. You can select a MID Server or cluster, or let the system choose automatically.
    • ITOM Visibility apps: Allows integration with additional ITOM Visibility applications to extend Discovery Admin Workspace capabilities. Admin role is required for updates, and licensing details must be checked separately.
    • Learnings: Provides access to the ITOM Visibility Knowledge Base, blog posts, and video tutorials to assist with discovery management and error resolution. Requires ITOM Content Service version 1.2.8 and may need a system property update for video playback.

    Practical Benefits

    ServiceNow customers using the Discovery Admin Workspace Home can expect streamlined monitoring and troubleshooting of discovery processes. The workspace consolidates critical information and tools, enabling faster identification of issues and guidance on tuning and error resolution. The ability to perform quick, ad hoc discovery scans supports agile IT operations, while integration with ITOM Visibility apps enhances overall visibility and management capabilities.

    The Discovery Admin Workspace Home page features tools to help you identify and address the most critical discovery tasks.

    To access the Discovery Admin Workspace, navigate to Workspaces > Discovery Admin Workspace.
    Note:
    The capabilities described here are available starting with Discovery Admin Workspace v1.17.0. Specific version requirements are noted for individual features where applicable.

    Quick overview

    View the status of discovery using data counts and identify any irregularities that might impact discovery. For detailed information, select the appropriate tile.

    Select the More Options icon (), then select Refresh to refresh the data for each visualization in this section.

    Note:
    You can configure the time scale reflected in the displayed counts on the Settings page.

    The following data counts display in the Quick overview section:

    Active schedules
    Displays the number of active IP-based and Cloud Discovery schedules run to date. Selecting this number opens the Schedules page, where you can view all the Discovery schedules that are configured and enabled to run.
    Error tasks

    Displays the active, including pending or in-progress, Discovery error tasks opened in a certain time period. Selecting this number redirects you to the Case management tab on the Diagnostics page, where you can view all Discovery error tasks.

    Schedules with anomalies
    Displays the number of Discovery schedules with anomalies detected over a certain time period. This count only displays when anomaly detection is enabled. If anomaly detection is inactive, select Turn on to access the Settings page.

    Selecting this number redirects you to the Anomaly detection tab on the Diagnostics page, where you can view details about the type and severity of anomalies.

    Discovery Operations Monitor
    Monitor discovery performance across your IT environment. Select View dashboard to open the dashboard and view performance metrics for transactions, sensor jobs, MID Server queue load, and probe processing times. For more information, see Discovery Operations Monitor dashboard.

    Discovery admin tasks

    Review the three most critical Discovery error tasks. Select Edit Task to access the details page where you can assign or update the error task, or add work notes. To view and manage all Discovery error tasks, select View all to access the Case management tab on the Diagnostics page.
    Note:
    This section focuses solely on Discovery errors that have associated tasks and not all Discovery errors.

    Discovery tuning advice

    Fine-tune Discovery and MID Server settings with automated suggestions derived from scans of your instance. These findings identify potential issues, arranged in order of their criticality. Selecting a finding redirects you to the Tuning check page for more details. To view all tuning checks and latest reports, select View all to access the Tuning page.

    Quick Discovery

    Discover devices in your network outside of a scheduled discovery. Enter a single IP address, multiple comma-separated IP addresses, or an IP network as shown in this example:
    • IP network address - 10.0.1.0/24
    • IP address range - 10.0.2.1-10.0.2.15
    • IP address list - 10.0.3.176,10.0.3.222,2001::100,2600:1bdc::fffe

    Select a MID Server, a MID cluster, or enable Discovery to select the MID Server automatically.

    ITOM Visibility apps

    Enhance the functionality of the Discovery Admin Workspace by integrating additional ITOM Visibility applications. When you select View all, you can view both the applications installed on your instance and others that are available for installation.
    Note:
    Updating applications requires you to have the admin role.
    While you can access details about the apps installed on your instance, information regarding pricing and packages isn't provided, as it varies based on each contract. For a general overview of licensing and subscription details, see ITOM/OT SU Licensing and subscriptions.

    Learnings

    Receive guidance on managing the Discovery process and resolving Discovery errors with the ITOM Visibility Knowledge Base. Access relevant articles from the ServiceNow Knowledge Base, explore blog posts, or watch instructional video tutorials for further information.

    Important:
    • To view the resources in this section, confirm that you have installed ITOM Content Service version 1.2.8.
    • If you encounter an Error 153: Video player configuration error message when attempting to play a video on the Videos tab, update the system property com.glide.security.referrerpolicy to origin-when-cross-origin. For more information, see Enforce secure referrer policy [New in Security Center 1.3].