---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Priority group

# Priority group {#ariaid-title1}

* Release version: Yokohama
* 
* Updated June 18, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

For better triage and focus, alerts that have a higher priority are brought to the top
of the alert list. This placement brings to your attention those alerts that require you to
handle them at a higher priority than other alerts.
The priority group indicates which alerts should be attended to first. Priority is [calculated](https://www.servicenow.com/docs/NSujX77Y7k7u8~LastsU4w "Determine the order in which to handle alerts according to the alert priority score. Multiple factors determine the alert priority score and this value changes with changes to the underlying factors.") for each open alert and then mapped into one of four priority categories.

## Thresholds {#alert-priority-group__section_aqk_2cb_mbb}

Thresholds on the calculated priority are used to determine to which category the alert is mapped to. Alerts with a priority above the value of the evt_mgmt.top_priority_group_threshold property are categorized as Urgent, which is the highest priority. The default value of this threshold is 1M.  
Note:  
The evt_mgmt.top_priority_group_threshold property is hidden, but can still be configured and used.

## Priority group categories {#alert-priority-group__section_qtd_nkv_12b}

The priority groups into which alerts fall are listed in the following table.{#alert-priority-group__Priority-groups_mzv_l2s_zdb__entry__2}

| Priority group | Icon |
|-|-|
| Urgent | ![Urgent priority]() |
| High | ![High priority]() |
| Moderate | ![Moderate priority]() |
| Low | ![Low priority value]() |
[Table 1. Alert priority groups]

{#alert-priority-group__table_wsm_v5d_sbb}

The value of the alert priority group is more meaningful than the alert severity on
its own. For example, an alert with a severity of Major, may not be in need of resolution
ahead of an alert whose priority is Critical. The combined group priority value takes the
weight of each factor into account, giving you a better indication of which alert to attend
to first.
The alert priority group is available in alert lists in the Dashboard, Alert Intelligence, and All Alerts page. For example, in the All Alerts list, the alert priority group is displayed as depicted in the following image.

## Triggers that cause recalculation {#alert-priority-group__section_i5d_kj5_hcb}

Changes to open alerts trigger the recalculation of the priority and then the alert is
again categorized into the relevant priority group. Closed alerts are not considered for
alert priority group calculation.
**Related concepts**   

* [Alert priority](https://www.servicenow.com/docs/NSujX77Y7k7u8~LastsU4w "Determine the order in which to handle alerts according to the alert priority score. Multiple factors determine the alert priority score and this value changes with changes to the underlying factors.")