---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

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bundleId :

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workflow :

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---

# Integrate ThousandEyes with basic authentication

# Integrate ThousandEyes with basic authentication {#ariaid-title1}

* Release version: Yokohama
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Integrate ThousandEyes with Event Management by adding a webhook in the ThousandEyes platform.

## Before you begin

Ensure that the Event Management Connectors (sn_em_connector) plugin is installed on the ServiceNow AI Platform instance.

Discovery for ThousandEyes services is not supported, so you must create a CI manually in the ServiceNow instance for event binding to work.

Role required: evt_mgmt_admin

## About this task

Configure the Event Management environment for the collection of events from ThousandEyes by authenticating ThousandEyes as a data source. In your ThousandEyes platform, set your ServiceNow AI Platform instance as a rest endpoint using a webhook.

## Procedure

1. In the ServiceNow instance, complete the following steps to create a CI.
   1. From the navigation bar, navigate to AllConfigurationCI Class Manager.
   2. Click Hierarchy and search for <kbd class="ph userinput">HTTP(S) Endpoint</kbd>.
   3. Select CI List and create a new CI.
   {#thousandeyes-events-webhook__substeps_rtr_crf_1rb}
2. In the ThousandEyes platform, create a notification destination.
   1. From the navigation bar, navigate to AlertsAlert Rules.
   2. Click on any existing alert rule and select the Notification tab.
   3. Select Edit Webhook and enter the following information.  
      {#thousandeyes-events-webhook__table_mb4_fwf_1rb__entry__2}

      | Field | Description |
      |-|-|
      | Name | Enter a name for the webhook. |
      | URL | Provide the webhook URL. Note: The default format of the URL to push events from ThousandEyes to the ServiceNow instance is `https://<instance-name>.service-now.com/api/sn_em_connector/em/inbound_event?source=thousandeyes`. |
      | Auth Type | Select Basic. |
      [Table 1. Edit Webhooks]

      {#thousandeyes-events-webhook__table_mb4_fwf_1rb}
   4. Click Add New Webhook.
   {#thousandeyes-events-webhook__substeps_jr1_msf_1rb}
{#thousandeyes-events-webhook__steps_aj1_5tt_sbc}

## Result

The default severity for the ThousandEyes alert is Major -2, which can be changed in the Push Connector Configuration section of Push ConnectorsThousandEyes Push Connector. The valid values of severity are 1- Critical, 2- Major, 3- Minor, 4- Warning, and 5- Info.

The default timezone of the ThousandEyes alert is GMT, if you want to send the alert in a different timezone, it can be changed in the Push Connector Configuration section of Push ConnectorsThousandEyes Push Connector. The valid value format is GMT+01:00, GMT+02:00, GMT-05:30, GMT-02:00, etc.

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