---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Applying the CSDM guidelines to ITOM AIOps

# Applying the CSDM guidelines to ITOM
AIOps {#ariaid-title1}

* Release version: Yokohama
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ITOM
AIOps helps you track and maintain the health of services in your organization. ITOM
AIOps
CSDM reference serves as a foundational blueprint for maintaining optimal IT operations by standardizing data models and processes. The main goal is to help you understand the two main capabilities that work
together within the CSDM framework.

ITOM
AIOps consists of two main capabilities that use the CSDM framework.

Event Management

:   Event Management gathers alerts from infrastructure events captured by third-party
    monitoring tools. Event Management uses IT-related information gathered by Discovery to map alerts to CIs. Based on the collected information, Event Management then provides dashboards showing a consolidated view of all
    service-impact events.

Metric Anomaly Detection

:   Proactively analyzes your IT infrastructure to spot issues and prevent service outages.
    Using advanced machine learning to analyze information about your IT infrastructure, the
    application automatically determines dynamic thresholds and identifies anomalies that may
    indicate potential service outages.

For CSDM set-up information, see [Implementing the CSDM framework in stages](https://www.servicenow.com/docs/access?context=csdm-implementation-stages&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

For more information on CSDM framework, see [Exploring the CSDM framework](https://www.servicenow.com/docs/access?context=csdm-content-frame-exploring&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).