---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# ITOM Visibility and CSDM reference

# ITOM Visibility and CSDM reference {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ITOM Visibility consists of two ServiceNow products: Discovery and Service Mapping. These products are responsible for creating Configuration Items (CIs) in the CMDB and relating them. The goal of this product view is to help you to understand how ITOM Visibility works with the core CSDM framework.

## Aspects of ITOM Visibility {#itom-visibility-use-case-product-view__section_n1n_tmc_1wb}

Discovery

:   Discovery finds computers, servers, printers, a variety of IP-enabled devices, and the applications that run on them. It can then update the CIs in your CMDB with the collected data.

Service Mapping

:   Service Mapping discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles that support the associated business
    services.

    Service Mapping maps dependencies based on the connections between devices and applications. This method, called top-down mapping, helps you immediately see the impact of a problematic object on the
    rest of the application services.

## Implementing CMDB data {#itom-visibility-use-case-product-view__section_ftb_mjs_dcc}

For details on implementing CMDB data to conform with the CSDM framework, see [Implementing the CSDM framework in stages](https://www.servicenow.com/docs/access?context=csdm-implementation-stages&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

## For more information {#itom-visibility-use-case-product-view__section_khw_32s_smb}

[Exploring the CSDM framework](https://www.servicenow.com/docs/access?context=csdm-content-frame-exploring&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

[Implementing the CSDM framework in stages](https://www.servicenow.com/docs/access?context=csdm-implementation-stages&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

[Discovery basics](https://www.servicenow.com/docs/0y16n1wev3IjSWn6FtCyjQ "Discovery finds computers, servers, printers, a variety of IP-enabled devices, and the applications that run on them. It can then update the CIs in your CMDB with the data it collects.").

[Service Mapping](https://www.servicenow.com/docs/SSq52NRkIyGTocyFrHF1cw "The ServiceNow Service Mapping application discovers all application services in your organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these application services.").