Plugins or applications installed with ITOM Visibility

  • Release version: Yokohama
  • Updated January 30, 2025
  • 4 minutes to read
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    Summary of Plugins or Applications Installed with ITOM Visibility

    This document outlines the various plugins and applications automatically installed or activated as dependencies when implementing ITOM Visibility on ServiceNow, specifically for the Yokohama release. Understanding these components helps ensure proper configuration and integration of ITOM Visibility features such as Discovery, Service Mapping, Tag Governance, Cloud Discovery Workspace, and Agent Client Collector for Visibility.

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    Discovery

    • Discovery (com.snc.discovery): Core application that finds network applications and devices, updating the CMDB accordingly.
    • Cloud Provisioning and Governance Core: Supports cloud API-based discovery and event processing.
    • Service Watch Suite commons: Provides shared UI components for Discovery and Service Mapping.
    • Discovery - IP Based: Contains components for horizontal discovery shared between Discovery and Service Mapping.
    • Discovery Admin Workspace: Enhances the administration experience for Discovery, requiring the Discovery plugin.

    Service Mapping

    • Service Mapping – Map: Internal plugin supporting core components of Service Mapping, Event Management, and Service Operations Workspace.
    • Event Management and Service Mapping Core: Contains shared components for Event Management and Service Mapping.
    • Pattern Designer (NG version): Next-generation tool for creating and debugging discovery patterns used in both horizontal and top-down discovery.
    • Service Mapping Plus: Provides extended Service Mapping features and installs related Store applications if missing.

    Tag Governance

    • Cloud Access Interface: Enables scripted access to cloud environments like AWS and Azure.
    • Certification Core: Supports compliance functionality with certification filters and templates.
    • ITOM Visibility License: Manages licensing activation for ITOM Visibility-related Store applications.
    • ITOM/OT SU Licensing: Tracks subscription usage for ITOM applications.
    • Flow Designer Action Step - Script on MID: Allows execution of custom JavaScript on MID Servers within reusable Flow Designer actions.

    Cloud Discovery Workspace

    • Discovery and Service Mapping Patterns: Provides updated discovery patterns available monthly via the ServiceNow Store.
    • Performance Analytics Content Pack for Cloud Resources: Offers analytics and dashboards associating tags with cloud resources.
    • Pattern Designer (NG version): Supports pattern creation/editing for cloud discovery.

    Agent Client Collector for Visibility

    • Agent Client Collector for Visibility - Content: Agent-based infrastructure discovery and SAM metrics collection supporting Discovery and Digital End-User Experience applications.
    • Agent Client Collector Framework: Manages agent communication between the ServiceNow instance and MID Server.
    • CMDB CI Class Models: Extends CMDB class hierarchy to support discovery of technologies and software.
    • Expanded Model and Asset Classes: Adds extended model and asset classes required for Asset Management integration.

    Practical Considerations for ServiceNow Customers

    When you install or update ITOM Visibility, these plugins and applications are installed or activated automatically as dependencies to ensure full functionality across Discovery, Service Mapping, Tag Governance, and cloud and agent-based visibility features. Proper understanding of these components helps you manage licensing, customize discovery patterns, maintain compliance, and leverage cloud and agent-based discovery efficiently.

    Keeping these plugins up to date ensures access to the latest discovery capabilities, compliance features, and integration points with other ITOM applications such as Event Management and Service Operations Workspace.

    Tables that list the plugins or applications that are installed with ITOM Visibility applications. When you update your application, any newly required application dependencies are installed.

    Discovery

    Table 1. Plugins or applications installed with Discovery (com.snc.discovery)
    Plugin or application name Description
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Service Watch Suite commons (com.snc.service-watch.commons) Contains common UI components for Discovery and Service Mapping.
    Discovery - IP Based (com.snc.discovery.ip_based) Contains shared components of horizontal discovery used by Discovery and Service Mapping.

    Discovery Admin Workspace

    Table 2. Plugin activated with Discovery Admin Workspace (sn_disco_workspace)
    Plugin or application name Description
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.

    Service Mapping

    Table 3. Plugins or applications installed with Service Mapping (com.snc.service-mapping)
    Plugin or application name Description
    Service Mapping – Map (com.itom-map-app) A dependent internal plugin necessary to support the core components of the Service Mapping, Event Management, and Service Operations Workspace ITOM applications.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Event Management and Service Mapping Core (com.snc.service-watch) Comprises the common components of Event Management and Service Mapping.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Pattern Designer (NG version) (com.snc.ng.pattern.designer) The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery.
    Service Mapping Plus (sn_sm_scoped_app) Offers extended features for Service Mapping, and if related ServiceNow® Store applications and plugins aren't already installed, it installs them.

    Tag Governance

    Table 4. Plugins or applications installed with Tag Governance (sn_itom_tag)
    Plugin or application name Description
    Cloud Access Interface (sn_cai) Provides easy access to the cloud through scripting. You can use this ServiceNow Store application to perform actions on virtual machines provisioned on Amazon Web Services (AWS) and Microsoft Azure.
    Certification Core (com.snc.certification_core) Contains core certification structures such as filters and templates, and provides compliance functionality.
    ITOM Visibility License (com.snc.itom.vis.license) Enables the activation of any ServiceNow Store application that requires ITOM Visibility licensing.
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid) Provides an action step to execute custom JavaScript within a reusable action on a MID Server.

    Cloud Discovery Workspace

    Table 5. Plugins or applications installed with Cloud Discovery Workspace (sn_cloud_ops_ws)
    Plugin or application name Description
    Discovery and Service Mapping Patterns (sn_itom_pattern) Provides the latest versions of the Discovery and Service Mapping Patterns released on the ServiceNow Store. ServiceNow releases new patterns on the ServiceNow® Store on a monthly basis, enabling your organization to discover the latest industry-standard devices and applications.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Performance Analytics Content Pack for Cloud Resources (sn_disco_cd) Displays the aggregated view of all your Cloud Resources. It also provides analytics tables and views that associate tags with resources, enabling you to build your own custom dashboards and reports.
    Pattern Designer (NG version) (com.snc.ng.pattern.designer) The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery.

    Agent Client Collector for Visibility - Content

    Table 6. Plugins or applications installed with Agent Client Collector for Visibility - Content (sn_acc_visibility)
    Plugin or application name Description
    Agent Client Collector for Visibility - Content Content (sn_acc_vis_content) Provides agent-based infrastructure discovery and collects Software Asset Management (SAM) metrics to support Discovery and Digital End-User Experience (DEX) applications.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CMDB CI Class Models (sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software.

    Agent Client Collector for Visibility - Content Content

    Table 7. Plugins or applications installed with Agent Client Collector for Visibility - Content Content (sn_acc_vis_content)
    Plugin or application name Description
    Expanded Model and Asset Classes (sn_ent) Provides new, expanded model classes, asset classes, and model categories that come with the base system, defined by ServiceNow. Install the Asset Management (com.snc.asset_management) plugin as a prerequisite for using this application.
    Discovery – IP Based (com.snc.discovery.ip_based) Contains shared components of horizontal discovery used by Discovery and Service Mapping.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CMDB CI Class Models (sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software.