---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configuring agents and skills for ServiceNow Otto for ITOM

# Configuring agents and skills for ServiceNow Otto for ITOM {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure observability AI agents and skills for the analyze alert impact agentic workflow or manage alerts autonomously agentic workflow. Once configured, they gather information to help you investigate alerts.
* **[Configure the Datadog analysis AI agent](https://www.servicenow.com/docs/e~EuB1lG9kYpICQDxZBQBA)**   
  Configure the Datadog analysis AI agent to use the Datadog observability skill in the manage alerts autonomously agentic workflow. Once configured, the skill gathers information to help you investigate alerts.
* **[Configure the Dynatrace analysis AI agent](https://www.servicenow.com/docs/zWsD4At0JA5wQfjQRK4YHA)**   
  Configure the Dynatrace analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the Dynatrace observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from Dynatrace to help you investigate alerts.
* **[Configure the Google Gemini Cloud Assist agent](https://www.servicenow.com/docs/Qx6ihESKSxX~UB6EBa~Ypg)**   
  Configure the Google Gemini Cloud Assist agent to use the Gemini Cloud Assistant observability skill in the manage alerts autonomously agentic workflow. Once configured, the skill gathers information to help you investigate alerts.
* **[Configure the Kentik analysis AI agent](https://www.servicenow.com/docs/oQseStXw5mO4eRb671Uvzg)**   
  Configure the Kentik analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the Kentik observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from Kentik to help you investigate alerts.
* **[Configure the New Relic analysis AI agent](https://www.servicenow.com/docs/LZBecyLOuTZYQF~1xgk38Q)**   
  Configure the New Relic analysis AI agent for the analyze alert impact agentic workflow. This configuration also supports the New Relic observability skill in the manage alerts autonomously agentic workflow. After you configure the agent, the workflows can surface information from New Relic to help you investigate alerts.
* **[Configure the manage alerts autonomously agentic workflow](https://www.servicenow.com/docs/UMqkwnFmIxJHmL1~MuZPHg)**   
  Configure an alert management rule to operate the manage alerts autonomously agentic workflow manually or automatically.