---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create SLOs, SLIs, and error budget policies

# Create SLOs, SLIs, and error budget policies {#ariaid-title1}

* Release version: Yokohama
* 
* Updated April 8, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Define service level objectives (SLOs), service level indicators (SLIs), and error budget policies to monitor service health. These tools help you and your teams track performance and take action when needed.

## Before you begin

If you plan to notify teams when an error budget policy is breached, make sure a notification destination is available for your team. To check, navigate to Teams\[Your team\]SLO Notification destinations in Service Operations Workspace.

To create a notification destination, see [Create a notification destination in SRM](https://www.servicenow.com/docs/oB0UCf2MDByXTzLBWyomUw "Set up notification destinations to help keep teams informed about service reliability.").

Role required: srm_admin, srm_manager, or srm_responder

## About this task

Create SLOs, SLIs, and error budget policies to monitor service health and help make sure your services support business goals.  
* SLOs are specific targets that you set for SLIs. They define the expected performance level.
* SLIs are metrics that measure performance, such as availability or latency.
* Error budget policies define the acceptable margin of error and what happens if that threshold is breached.
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In Service Reliability Management (SRM), an SLO must have at least one SLI. SLIs can be filtered to a service or configuration item (CI) within the parent service's hierarchy. Filtering an SLI to a CI can help you
more accurately track service health and identify root causes faster.

For more high-level information about SLOs, SLIs, and error budget policies in SRM, see [Working with reliability metrics](https://www.servicenow.com/docs/ggZwfE__fsdKjF6BiITlGg "Learn about the reliability metrics and features that can help you track service health, respond to issues, and support business goals.").  
Note:  
In SRM, each SLI can only be associated with one SLO. Using the same SLI in multiple SLOs creates multiple objectives for the same metric, which can lead to confusion or conflicting performance expectations.

## Procedure

1. Navigate to WorkspacesService Operations Workspace.  
   You're taken to your SRM Home page.  
   Note:  
   If you use other Service Operations Workspace (SOW) applications, you may see the SOW Home page instead of the SRM Home page. The SOW Home page includes SRM alerts and incidents in its metrics.
2. From the primary navigation, select the Services icon (![Services icon]()). {#sr-create-slo-sli__select-services}
3. On the Services page, select the service for which you want to create SLOs and SLIs.
4. Select the Reliability metrics tab and then select Add SLO \& SLI.
5. In the Service Level Objective (SLO) form, fill in the fields for your SLO.  
   For information about the SLO fields, see [Create SLO form](https://www.servicenow.com/docs/qTa0nTbHJQ5kYzu70x7tkg "Learn about the available fields for adding a service level objective (SLO) to Service Reliability Management.").
6. In the Service Level Indicators (SLI) form, select Add SLI, and fill in the fields for your SLI.  
   For more information about the SLI fields, see [Create SLI form](https://www.servicenow.com/docs/jJwWKm_ih_dNdvy0vBWTHQ "Learn about the available fields for adding a service level indicator (SLI) to a service level objective (SLO).").  
   Note:  
   If your service includes one or more CIs in its hierarchy, a banner appears below the Service Level Indicators (SLI) header. The banner lists the number of available CIs and links to the service map, letting you visualize their connections. You can use this information to filter your SLIs to specific CIs in the Add SLI form, giving you a more granular measure of service health.
7. **Optional:** In the Error budget policies form, select Add threshold, and fill in the fields for your error budget policy.  
   For more information, see [Add an error budget policy form](https://www.servicenow.com/docs/Y5u8hYC8EVX2JLaJpj7g~w "Learn about the available fields for setting up error budget policies.").  
   Note:  
   If you don't add an error budget policy, the SLO's objective percentage is only informational. Adding a policy helps you take corrective actions based on the performance data. If you're not ready to add a policy now, you can add one later.
8. Review your SLO, SLI, and error budget policy, and then select Activate.  
   Your SLO, SLI, and, if added, error budget policy are active, helping you monitor service health and take action when necessary. For information about viewing and updating reliability metrics, see [Edit a reliability metric](https://www.servicenow.com/docs/dDN1F_mu1TpQMNDvK7zz2g "Update a reliability metric to keep it relevant and aligned with your team's goals.").
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*[\>]: and then