---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Provide entry points for mapping an application service

# Provide entry points for mapping an application service {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As an application service owner you may receive a request for information about entry
points in an email notification. Provide information about entry points to enable
administrators to start discovery of an application service.

## Before you begin

Role required: sm_app_owner or service_mapping_admin

## About this task

If information about service instance entry points is missing, an administrator cannot start mapping the service instance. In this case, the administrator sends a request for missing data from the service instance form, which creates a service process task assigned to you. You receive an email
notification with the link to the Questionnaire page where you must enter the
missing data. The most important information is about the entry points, however, any
additional data about application service components, their connections, or usage is
of help for the administrator. When you finish entering data in the Questionnaire
and submit it, the system closes the service process task.
Figure 1. Mapping an application service flow   

## Procedure

1. Click the link in the notification email to access the Questionnaire page.
2. Alternatively, open to the Questionnaire page from the list of tasks assigned to you.
   1. Navigate to Service MappingAdministrationMy Tasks.
   2. **Optional:** Sort the list of service process tasks as required.
   3. Click the required task.
   4. Click the service instance form link.
   5. Click Questionnaire in the left pane.
   {#provide-entry-point-info-owner__substeps_bxv_gy2_2bb}
3. On the Planned Custom Entry Points tab, enter information about service instance entry points.  
   Note:  
   If you cannot specify the exact attributes of the entry points, such as
   the URL or the IP address, add general information which can guide the
   administrator. For example, the type of the application, like Tomcat
   server.
4. To add information about any other components comprising this service instance, click the Components tab, and enter the relevant data there.
5. When you finished entering the information, click Actions, and then select Submit Questionnaire.  
   The data request task assigned to you closes. The service instance state changes to In Progress.
6. If there is any other useful information concerning this service instance, enter it in the Notes field under Worknotes and press Enter to post your comment.
{#provide-entry-point-info-owner__steps_usr_qp4_m1b}

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