---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Overview tab

# Amazon CloudWatch Overview tab for Service Observability {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Information that is displayed on the Amazon CloudWatch
Overview tab of the Service Details page in the SOW.
Note:  
If the dashboards have been customized, they might not reflect the information shown on this page.  
{#aws-overview-tab-for-service-observability__table_jjq_42b_zdc__entry__3}

| Chart name | Description | Data source |
|-|-|-|
| Invocations | Aggregate rate of transactions through the service. | AWS |
| Errors | Number of transactions that have an error. | AWS |
| Duration | Aggregate duration of transactions through the service, in milliseconds. | AWS |
[ ]

{#aws-overview-tab-for-service-observability__table_jjq_42b_zdc}

## Contextual information section {#aws-overview-tab-for-service-observability__section_zf1_cgb_zdc}

The Recent changes table shows changes made to the system that might have an impact on the service. This data comes from the related configuration items in the CMDB.

## Status indicators section {#aws-overview-tab-for-service-observability__section_hgq_jgb_zdc}

The Status indicators section displays charts for related Configuration Items (CIs) that might be affecting the service.  
{#aws-overview-tab-for-service-observability__table_bjg_j3b_zdc__entry__3}

| Chart name | Description | Data source |
|-|-|-|
| SLO Error Budget | Information about your current error budget for this service, as configured in Service Reliability Management (SRM). For more information on error budgets, see [Create SLOs, SLIs, and error budget policies](https://www.servicenow.com/docs/PAyr1az_9UN3VPV1pJtwxA "Define service level objectives (SLOs), service level indicators (SLIs), and error budget policies to monitor service health. These tools help you and your teams track performance and take action when needed."). | CMDB |
| Systems impacted | Services or service offerings that have a relationship to the selected service. | CMDB |
| Open incidents last 30 days | Day-by-day occurrence of open incidents affecting this service over the last month. | CMDB |
| Open alerts last 30 days | Day-by-day occurrence of alerts affecting this service over the last month. | CMDB |
| Current open incidents | Listing of active incidents that affect this service. | CMDB |
| All active alerts | Listing of active alerts that affect this service. | CMDB |
[ ]

{#aws-overview-tab-for-service-observability__table_bjg_j3b_zdc}