Dynatrace Observability tab for Service Observability

  • Release version: Yokohama
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Dynatrace Observability tab for Service Observability

    The Dynatrace Observability tab in the Service Details page provides a comprehensive dashboard that displays critical performance metrics for services, hosts, and databases. This tool helps ServiceNow customers monitor and analyze the performance of their applications effectively.

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    Key Features

    • Application Dashboard: Visualizes performance metrics including transaction rates, error percentages, and client response times sourced from Dynatrace.
    • Compute Dashboard: Displays metrics related to hosts, such as CPU and memory utilization, helping users assess resource consumption.
    • Process and Process Group Metrics: Offers insights into CPU usage, memory usage, and request rates for processes associated with the service.
    • Database Dashboards: Provides metrics for MySQL and PostgreSQL databases, including CPU utilization, availability, and slow queries.

    Key Outcomes

    Customers can expect to gain real-time visibility into service performance, allowing for proactive management and optimization. The dashboards facilitate quick identification of issues, enabling teams to resolve errors and enhance service efficiency based on the metrics provided.

    Dashboard and charts on the Dynatrace Observability tab of the Service Details page in the SOW.

    Application dashboard

    This dashboard displays performance metrics for the selected service.
    Note:
    If the dashboards have been customized, they might not reflect the information shown on this page.
    Table 1. Service Basic metrics
    Chart Description Data source
    Rate Aggregate rate of transactions through the service. Dynatrace
    Error % Percent of transactions that have an error. Dynatrace
    Latency Aggregate duration of transactions through the service, in milliseconds. Dynatrace
    Client error rate Rate of errors the service clients experienced. Dynatrace
    Client throughput Rate of client requests for this service. Dynatrace
    Client response time Response time for client requests on this service, in milliseconds. Dynatrace
    Total DB connections Number of databases that this client has connections to. Dynatrace
    DB connection errors Number of errors received by the client when trying to access databases. Dynatrace
    Time spent in database calls Duration of requests to databases, in milliseconds. Dynatrace
    Table 2. Service Transactions
    Chart Description Data source
    Key Request Count Each line represents the throughput of a key transaction through the service. Hover over a point to view the different transaction names. Dynatrace
    Key Request Error % Each line represents the percentage of errors on a key transaction in the service. Hover over a point to view the different transaction names. Dynatrace
    Key Request Response Time Each line represents the response time for a key transaction on the service. Hover over a point to view the different transaction names. Dynatrace

    Compute dashboard

    This dashboard displays metrics for hosts related to the service.

    Table 3. Host
    Chart Description Data source
    CPU utilization Percent of the host processing power being consumed. Dynatrace
    Memory utilization Percent of memory the host is using. Dynatrace
    Disk utilization Percent of disk space being used. Dynatrace
    All Active Servers Information for all hosts the service is actively using. Select a host link to view more detailed information. CMDB
    All Active VM Instances Information for all virtual machines (VM) the service is actively using. Select a VM link to view more information. CMDB
    Table 4. Process
    Chart Description Data source
    CPU Usage Percent of the host processing power being consumed. Dynatrace
    Memory Usage Percent of memory the host is using. Dynatrace
    Requests Rate of requests per second Dynatrace
    Throughput Size of requests, in megabytes per second. Dynatrace
    Latency Aggregate duration of transactions, in milliseconds. Dynatrace
    Table 5. Process Group
    Chart Description Data source
    CPU Usage Percent of the host processing power being consumed. Dynatrace
    Memory Usage Percent of memory the host is using. Dynatrace
    Requests Rate of requests per second Dynatrace
    Throughput Size of requests, in megabytes per second Dynatrace
    Latency Aggregate duration of transactions, in milliseconds. Dynatrace
    All Active Servers Information for all hosts the service is actively using. Select a host link to view more detailed information. CMDB

    Database dashboards

    These dashboards display metrics for databases related to the service.

    Table 6. MySQL
    Chart Description Data source
    CPU utilization Percent of the database's processing power being consumed. Dynatrace
    Memory utilization Percent of memory the database is using. Dynatrace
    Availability Percent of time the database is available. Dynatrace
    Connections Number of connections to the database. Dynatrace
    Slow queries Number of database queries that have been categorized as slow by the APM. Dynatrace
    All MySQL Instances Information for all databases the service is actively using. Select a database link to view more detailed information. CMDB
    Table 7. PostgreSQL
    Chart Description Data source
    Scheduled Checkpoints Average number of scheduled checkpoints that were performed. Dynatrace
    Buffers Written for Checkpoint Average number of buffers written during checkpoints. Dynatrace
    Buffers Written by Background Writer Average number of buffers written by the background writer. Dynatrace
    Buffers Allocated Average number of buffers allocated. Dynatrace
    Checkpoint Write Time Time in milliseconds spent writing files to disk. Dynatrace
    All PostgreSQL Instances Information of all databases the service is actively using. Select a database link to view more detailed information. CMDB