---
sourceDocument: Yokohama IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/yokohama/it-operations-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure auto-refresh settings for alert lists

# Configure auto-refresh settings for alert lists {#ariaid-title1}

* Release version: Yokohama
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set up auto-refresh settings for alert lists to ensure real-time updates and seamless monitoring. This enhances the accuracy and timeliness of the information displayed, enabling quicker response times and improving overall
system reliability and performance.

## Before you begin

Role required: evt_mgmt_admin

## About this task

By default, alerts in the alert lists are automatically updated (auto-refresh) whenever an action is performed on an alert. You can configure the amount of time, in seconds, after which the alert list refreshes following an action. You can also disable auto-refresh and configure how often the alert list is updated. This is useful when many alerts are being processed continuously, to prevent excessive refreshing.  
Note:  
Set Read Role permissions to the Event Management user (evt_mgmt_user). Otherwise, the property will not be available.

## Procedure

1. Navigate to All and in the search field, enter <kbd class="ph userinput">sys_properties_list.do</kbd>.  
   The System Properties window opens.
2. Search for the following properties and configure their values as required.  
   {#configure-alert-list-autofresh-settings__table_hxm_j1h_ktb__entry__2}

   | Property | Description |
   |-|-|
   | `evt_mgmt.ai_refresh_time_to_wait_after_manual_action` | Alert list refresh time (in milliseconds) after a manual action has been performed on the alert. If multiple actions have been performed successively, the refresh time begins anew after the last action. This ensures that the alert list reflects the latest state and updates promptly following user interactions. |
   | `evt_mgmt.ai_refresh_time_interval` | If an alert update is received within the defined time interval (5000 milliseconds), no immediate refresh will occur for updates during that period. Instead, the system will perform another refresh at the end of the time interval to ensure the alert list reflects the most current information available. |
   | `evt_mgmt.disable_lists_auto_refresh` | Disables the auto-refresh process of the alert lists. You can create a new list on the Alert Lists Auto Refresh page by entering em_alert_lists_auto_refresh.list in the navigation pane. To prevent automatic refresh of the list, clear the Enable Refresh option. |
   [Table 1. Properties to configure alert list refresh]

   {#configure-alert-list-autofresh-settings__table_hxm_j1h_ktb}
{#configure-alert-list-autofresh-settings__steps_qfl_lf4_pbc}